Crowne Plaza Kansas City Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (676 reviews)
1301 Wyandotte Street , Kansas City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location and views
Quality food and beverage
Cons:
Cleanliness issues
Noise from construction
Comfort of beds and amenities lacking

Categories

Cleanliness
7.69
Some mentions of hair on the bathroom floor and old carpet.
Service
9.16
Staff were friendly and accommodating, with many positive mentions.
Location
8.7
Centrally located and convenient, with good views.
Room Quality
7.65
Some concerns about comfort and old beds.
Amenities
7.68
Some amenities were lacking, such as less coffee pods and no microwave.
Value for Money
8.14
Good value for the quality of stay, though some found it pricey.
Food and Beverage
8.69
High praise for the late-night food options and overall quality.
Overall Experience
8.66
General satisfaction with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:31

Property Description

Central Location in Kansas City

Located next to the Bartle Hall Convention Center in the vibrant Power & Light Entertainment District, Crowne Plaza Hotel Kansas City Downtown offers convenience and excitement right at your doorstep.

Relaxation and Dining Options

Unwind by taking a dip in the outdoor heated pool or breaking a sweat at the on-site fitness center. Indulge in delicious meals at City Grille or sip on refreshing drinks at the hotel bar after a productive day.

Comfortable Guestrooms

Experience modern amenities such as free high-speed internet, flat-screen TVs, and spacious work areas in the guestrooms. Enjoy the convenience of room service and end your day on a cozy bed with luxurious linens.

Book your stay at Crowne Plaza Hotel Kansas City Downtown now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Oct 17, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 676 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.66
K
Katie • family_with_children • us
8
2026-03-27 • via Nuitee
D
Danny • couple • us
10
Cardi B concert
Pros:

The location was perfect to the T-mobile center.

Cons:

If I had to complain I would say parking fees.

2026-03-22 • via Nuitee
J
Jarrod • family_with_children • us
10
Pros:

Nice room with a great view. Staff was great.

2026-03-20 • via Nuitee
D
Denise • extended_group • us
8
2026-03-19 • via Nuitee
D
Davis • couple • us
10
2026-03-19 • via Nuitee
T
tate • family_with_children • us
10
Pros:

Staff was fantastic

Cons:

Area congested

2026-03-19 • via Nuitee
M
Molly • family_with_children • us
10
2026-03-19 • via Nuitee
• solo_traveller • no
8
2026-03-08 • via Nuitee
M
Marsha • family_with_children • us
9
We really enjoyed our stay and will recommend this hotel to our friends and family.
Pros:

Loved the location and how easily accessible it was. Loved the cleanliness and comfort of the room.

Cons:

Overall there was nothing we didn’t like.

2026-03-07 • via Nuitee
H
Helen • extended_group • us
10
2026-03-07 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

It was ok except for my experience the first night with the guy at the counter. Also, he wasn’t out at the desk. I had to walk back there and ask him the question about how to get out and he said no you can’t be back here don’t ever come back here again, so it was really rude to me.

Cons:

The gentleman there are my first night. He had a beard not full face just the lower part of his face. I ask him how to get out and and he asked me if I was staying there and I said yes then he said the same way I got in if I remember that I wouldn’t have asked him

2026-03-06 • via Nuitee
C
Christopher • extended_group • us
9
2026-03-05 • via Nuitee
C
Cheryl • extended_group • us
8
2026-03-03 • via Nuitee
K
Kaylynn • couple • us
8
2026-03-03 • via Nuitee
D
Deneice • family_with_children • us
9
It was enjoyable.
Pros:

The breakfast was very good. We ordered room service for supper and breakfast. Both meals were of good quality. We felt it was as good as if we were in the restaurant.

Cons:

the only thing that was concerning was that we went to take our belongings to our car before checking out. We needed to get our coats and other items from the car for us to go to outside to the music hall for the afternoon. When we returned to the elevator and attempted to use our card to return to the room it didn't work. We rode the elevator as others called for it... to the 10th floor. our room was on the 19th floor. We used the stairs to return to the room..... it was funny but also tiring!

2026-03-02 • via Nuitee
D
Deborah • family_with_children • us
9
2026-03-02 • via Nuitee
S
Studio-Steve • Family • Springfield, Missouri
4
Great location, overpriced and terrible food.
Pros:

Crowne Plaza Hotel downtown KC

3/1/2026

My review:

Check in: staff was friendly and helpful. They explained parking and breakfast. Parking is in the hotel with the entrance on the west side. So at least you’re not parking in a public garage/shared garage.

Overall first impression: elevators and hallways were heavily worn. Lobby bathrooms were smelly and not very clean. The hotel is very busy on nights with events at the convention center (next door).

Room: showed little signs of wear. It’s looks like they updated it not too long ago. Bedding was clean. Mattress and pillows were very nice and comfortable. AC unit was very noisey when it kicked on. Windows did little to dampen street noises, so ear plugs were a must!!!Shower had numerous but mild mildew/mold build up. Shower water pressure was above average. Shower gel, conditioner and lotion is provided.

Restaurant: breakfast was awful. Waitress only pointed to buffet and walked away. Took forever to get drinks. Food was terrible. Water in the scrambled eggs, bacon was greasy and floppy, waffles were stale, pineapple had core in a lot of the bites, gravy for biscuits was bland and biscuits were hard as a rock. We ate a couple bites and were done. Upon leaving the restaurant I overheard someone order a custom breakfast. I'm upset that a made-to-order breakfast or menu wasn't even offered to us. That was a waste of $75 for 3 of us.

Garage: was decent but very tight. I have no idea how anyone drives a full size SUV in there! Most garages in KC are that way tho with idiots parking their behemoth vehicles taking up 2 spaces or making it impossible for others to get around them, so don’t be one of those inconsiderate people.

Location: great location to the Convention Center! Loved being able to walk there. Convention Center is literally next door to the west. During our visit there were 3 major events happening at the same Convention Center: Dance competition, lawn and garden show and Hamilton the play. So many people! If you don’t like crowds, avoid it.

Final thoughts: I won't return to this hotel. Not worth the money we spent. Yes it was convenient being next to our event but you can get the same quality hotel for half the price and have better hotel food and surrounding restaurants for the money.

2026-03-01 • via Tripadvisor
J
Justin • extended_group • us
9
2026-03-01 • via Nuitee
S
Shelby • family_with_children • us
10
2026-03-01 • via Nuitee
K
Kylee • family_with_children • us
10
2026-02-28 • via Nuitee