Days Inn by Wyndham West Des Moines - Clive

Wasn't worth the money. Very disappointing.

The door of my room was hard to push

No sirven lo controles de la tv

Remodel this place

Morning breakfast needs work or maybe just the help that ran it to

The room was dirty. Furniture was stained and broken. Carpet felt sticky and damp. The door did not seal well. There was light and air coming in all around it. Noisy and it was overall scummy.

it feels like this place is about to close it's rundown real bad… There's an edge of the building that's literally falling down

Bed bugs

Elevator kept breaking, Breakfast was kinda limited ( waffle, cereal, yogurt) No meat, No juice, No eggs.Hallways had a scent.

The tv didn't work and apparently had no intention of fixing. Told me the whole hotel's TV's were down which was a lie. Key card didn't work, twice, even after the 'reprogrammed it'. There were thousands of finger prints on the inside of the elevator door, because the door doesn't always close and you have e to manually push it closed. It was extremely damp in the room, even the sheets felt wet. The bed was horrible and lumpy. It was the worst experience I've ever had! I had reservations for 2 nights but didn't stay the 2nd night because the place was so bad!!!! DON'T STAY THERE!!!!

The receptionist was HORRIBLE! 50.00 deposit never have heard of that! Every other hotel I stay at, Never pay a Deposit. I never will stay at a Days Inn again. Very Bad Experience!

Could have more in breakfast table

I didn't like that my sheets both top and bottom, were covered in hair, stains, black specs, dirty feet marks, urine and blood stains and what looked like lubricant. Once I saw that, (about 1 hour after check in) I informed the front desk and tried to show them my video and pictures which they refused to look at. They came to my room and looked and offered to change the sheets. Obviously I didn't feel comfortable staying there as it didn't feel sanitary and I was afraid of contracting something so I told them that I would appreciate a refund so I could leave. He told me they only offer refunds within the first 40 minutes of check in. He argued very unprofessionally with me and said, "What did you expect? This is a 2 star hotel." Well, I expect clean sheets for one! The manager got the owner on the phone and not only did he refuse a refund, but he refused to even talk with me after multiple requests. Additionally, there were numerous small flying insects in the room and I believe they were coming from the drains in the bathroom. It smelled moldy in there. I will be contacting DIAL as well as the BBB (should have looked here first as they have an F rating). Iowa administrative code 481-37.1 requires hotels to keep pests out of hotel indoor areas. section 37.3 separately requires clean bedding and specifically requires clean sheets and pillowcases for each guest. (Iowa General Assembly) I am not a high maintenance person, I just wanted a clean place to sleep.

1. The room we reserved had been given to someone else, so we had to stay in a room with a different bed configuration than the one we reserved - queen vs king. In spite of the downgrade, they insisted on charging us the same amount for the room.

2. The TV didn't work during the entirety of the stay. On the first night while we were out on the town, I called the front desk to see if they could fix it. The attendant who answered the phone offered a few potential solutions and said he would come by our room when we got back to the hotel to try to fix it. When we got back to the hotel, we talked to the person at the front desk about it to see if he could come by, but he said that none of the TVs in the hotel had worked for two weeks and there was nothing he could do... contradicting info and sounds a little fishy. All the TVs in an entire hotel don't work for weeks with no posted communication about it to the guests? Idk.

4. The hallway outside our room smelled strongly of urine throughout the stay.

5. Shower worked sporadically. You could only do very hot or very cold with no in between. Both me and the person I was staying with experienced the same thing. Maybe it was an issue with how we were using it, but we couldn't figure it out.

6. We did breakfast both days around 8am and at that time there was cereal but no milk available. The only other breakfast option was a waffle with butter.