Days Inn by Wyndham West Des Moines - Clive

I didn't like that my sheets both top and bottom, were covered in hair, stains, black specs, dirty feet marks, urine and blood stains and what looked like lubricant. Once I saw that, (about 1 hour after check in) I informed the front desk and tried to show them my video and pictures which they refused to look at. They came to my room and looked and offered to change the sheets. Obviously I didn't feel comfortable staying there as it didn't feel sanitary and I was afraid of contracting something so I told them that I would appreciate a refund so I could leave. He told me they only offer refunds within the first 40 minutes of check in. He argued very unprofessionally with me and said, "What did you expect? This is a 2 star hotel." Well, I expect clean sheets for one! The manager got the owner on the phone and not only did he refuse a refund, but he refused to even talk with me after multiple requests. Additionally, there were numerous small flying insects in the room and I believe they were coming from the drains in the bathroom. It smelled moldy in there. I will be contacting DIAL as well as the BBB (should have looked here first as they have an F rating). Iowa administrative code 481-37.1 requires hotels to keep pests out of hotel indoor areas. section 37.3 separately requires clean bedding and specifically requires clean sheets and pillowcases for each guest. (Iowa General Assembly) I am not a high maintenance person, I just wanted a clean place to sleep.

1. The room we reserved had been given to someone else, so we had to stay in a room with a different bed configuration than the one we reserved - queen vs king. In spite of the downgrade, they insisted on charging us the same amount for the room.

2. The TV didn't work during the entirety of the stay. On the first night while we were out on the town, I called the front desk to see if they could fix it. The attendant who answered the phone offered a few potential solutions and said he would come by our room when we got back to the hotel to try to fix it. When we got back to the hotel, we talked to the person at the front desk about it to see if he could come by, but he said that none of the TVs in the hotel had worked for two weeks and there was nothing he could do... contradicting info and sounds a little fishy. All the TVs in an entire hotel don't work for weeks with no posted communication about it to the guests? Idk.

4. The hallway outside our room smelled strongly of urine throughout the stay.

5. Shower worked sporadically. You could only do very hot or very cold with no in between. Both me and the person I was staying with experienced the same thing. Maybe it was an issue with how we were using it, but we couldn't figure it out.

6. We did breakfast both days around 8am and at that time there was cereal but no milk available. The only other breakfast option was a waffle with butter.

The breakfast was not very good. The waffle mix was too thin. Very few options to choose from. Very disappointing compared to the breakfast we had at a days inn in Hannibal, Missouri.

Outside needs updated. Room was fine. Breakfast very limited but ok for me.

Room was dirty and smelled dirty and moldy, when I mentioned it to staff his solution was Lysol, and he was going to have maintenance address a wet spot in the carpet but they never came. There was mold on the lampshades and even a sewing needle in one of them. There were bags of trash left by the steps for a few days, and trash and cigarette butts all over the property. While I understand the hotel can’t control what guests do, there were several guests having a little gathering in a public space and tried several times to get my underage family member to drink. The pet fee and deposit was not disclosed during booking but at check-in. For being in such a nice neighborhood this hotel was sketchy and we felt uneasy our entire stay.

It needs a lot of work on the exterior.

We didnt even end up staying, doors were falling apart, bugs everywhere! Horrible smells coming from the rooms, cleaning lady was hitting her vape while cleaning!

They tv never worked. Curtain was broken. No one came to clean the room. Trash was piled up in the hallway. Elevator occasionally worked had to take stairs.

Looks run down.

The property and building looked very run down, and the hotel doors were also in poor condition. The bed was uncomfortable, and there was a noticeable amount of hair in the bed, which was very disappointing and made the room feel unclean. Overall, the condition and cleanliness of the property did not meet my expectations.

I love everything from there