Homewood Suites by Hilton San Antonio Riverwalk/Downtown

Hotels
•
Homewood Suites by Hilton
8.6 (969 reviews)
432 West Market Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Valet service delays
Insufficient breakfast options

Categories

Cleanliness
8.26
Several positive mentions of cleanliness, but issues with dirty windows and a wet carpet detracted from overall satisfaction.
Service
9.03
Positive remarks about staff friendliness, although there were issues with valet service that affected overall perception.
Location
9.27
Many guests highly praised the central and convenient location of the hotel.
Room Quality
8.72
Rooms were generally described as clean, spacious, and well-equipped.
Amenities
8.45
The amenities received mixed reviews, with some guests finding them satisfactory, while others pointed out areas for improvement.
Value for Money
8.61
Some guests felt the pricing was reasonable for the location and quality, although valet costs were deemed excessive.
Food and Beverage
7.76
Breakfast options were criticized as poor and not adequately replenished.
Overall Experience
8.73
Most guests enjoyed their stay, highlighting positives like location and room quality, despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:31

Property Description

Prime Riverwalk Location
Located directly on the Riverwalk, Homewood Suites by Hilton San Antonio Riverwalk/Downtown offers a prime location just a 10-minute walk from the iconic Alamo. The spacious suites with kitchenette facilities provide the perfect home away from home for guests.

Rooftop Pool and Modern Amenities
Enjoy a refreshing dip in the rooftop pool while taking in stunning views of the city. The hotel also offers fully equipped suites with separate living and sleeping areas, free Wi-Fi, and cable TV for entertainment.

Convenience and Comfort
Homewood Suites provides conveniences such as an executive business center, a modern gym, an on-site convenience store, and laundry facilities, ensuring a comfortable stay for all guests.

Experience the best of San Antonio with us at Homewood Suites by Hilton San Antonio Riverwalk/Downtown. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel is valet only, $40+8.25% per night/per vehicle with in/out privileges. Over-sized vehicles $48+8.25% per night/per vehicle. Alternative parking options located across the street and within a block of the hotel.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 43 per day.

Location

Guest Reviews

8.6
Based on 969 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 8.72
Amenities: 8.45
Value for Money: 8.61
Food and Beverage: 7.76
Overall Experience: 8.73
G
Gilbert • family_with_children • us
6
Pros:

Got charged extra to my credit card a week later after my stay there did not appreciate that at all……

2026-06-23 • via Nuitee
O
Oxana • extended_group • us
7
Pros:

Location

Cons:

The hotel is quite old and in need of renovation, although the location is very good. The breakfast is poor. The pool is neglected and dirty, and the sun loungers by the pool are broken. Overall, we were not very happy with the hotel.

2026-06-23 • via Nuitee
T
Tracey • solo_traveller • us
10
2026-06-19 • via Nuitee
A
Amie • family_with_children • us
10
Comfortable convenient clean
Pros:

Location was convenient it was clean it had good amenities

Cons:

N/A

2026-06-17 • via Nuitee
G
GREG • family_with_children • us
10
2026-06-10 • via Nuitee
F
Felipe • family_with_children • us
8
They didn’t have ice machine and wanted to charge for ice.
Pros:

The room was clean and cold.

Cons:

The lobby was hot no ventilation.

2026-06-10 • via Nuitee
M
Michelle • solo_traveller • us
7
2026-06-09 • via Nuitee
L
Luis • family_with_children • mx
8
Recepción inmejorable, estancia cómoda y delicioso desayuno!! No parking :(
Pros:

La ubicación esta perfecta, esta en el corazón del centro de San Antonio y puedes conocer todo lo que hay alrededor. La Suite tiene buen espacio para familia de 5. La alberca tiene una vista espectacular.

Cons:

Homewood no tiene estacionamiento y debes buscar uno alrededor del hotel (alrededor de $25 dlls por 24 hrs). El hotel ofrece servicio pero a mi parecer muy alto el costo ($75 dlls por día).

2026-06-08 • via Nuitee
A
Aecio • family_with_children • us
9
2026-06-07 • via Nuitee
A
Andrea • extended_group • br
8
2026-06-07 • via Nuitee
Y
Yulitzi • family_with_children • us
10
This was an amazing stay with my little family. We are a family of 6 with 2 adults and 4 kids. We all fit in a 2 double
Pros:

Very cool for large families !

Cons:

NA

2026-06-06 • via Nuitee
M
mashat637 • Family
4
Don't Recommend if You're Expecting a Hilton Brand Hotel- Upscale Motel Vibes
Pros:

Oh man I have so much to say about our recent experience at this hotel.

1. FIRST AND FOREMOST- I have never stayed at a hotel, especially a Hilton, where cleaning was only done every 2 days rather than daily and the cleaning was superficial vacuuming only. Beds were made but sheets weren't changed. All of the cleanings we had during our week long stay there were ones we had to call multiple times to ask for as by 3 or 4 pm they hadn't happened. One of the cleanings we had- the woman cleaning was INCREDIBLY RUDE and rolling her eyes at us, being snappy with us, just changed our our towels and asked if we needed anything else rather than doing actual cleaning. Super uncomfortable and hostile and only came because we called multiple times asking if it was happening. She then told us we could speak with her manager who didn't speak English and had a headphone in her ear so when speaking to her she didn't actually listen or respond. It was almost a bad comedy at that point.

2. We reserved a crib when we booked the hotel and it said it was available by request- we got there and there ARE NO CRIBS. Pack and plays only with no sheets provided because they aren't to be used for sleep. My 2 year old daughter fell off the bed 2 times the 1st night. We had to sleep 3 in one double sized bed to sandwich her in so she wouldn't fall off nightly.

3. The pool is green colored (maybe the lining?) and tiny. Again- we had to call 5 separate times to ask for all of the dirty towels to be replaced by the pool which took about 2 hours to get.

4. The room had multiple plugs and lights that didn't work.

5. There is no safe provided at all. I have never stayed at a hotel that had no safe in the room.

6. We were trying to put clothes away in the dressers since we were there for 7 days and there was unknown goo inside the dresser that didn't get cleaned until we specifically asked during one of our bare bones cleanings.

7. No spare toilet paper or tissues are provided in the rooms- once again something you have to request. One roll and 1 tissue box aren't exactly going to last a family of 5 for 7 days.

There were a few decent/positive things:
1. 1 or 2 of the people at the front desk were pleasant and responsive
2. Location was decent to walking around the Riverwalk area
3. Breakfast was a 3 out of 5 and had some good items but pretty much the exact same thing daily and truly basic. The breakfast staff were all very kind and polite.
4. The bathrooms on the main floor were clean and had some hygiene products provided.

2026-06-04 • via Tripadvisor
A
Amber • solo_traveller • us
5
A/C ruined the trip 😢
Pros:

Location was good and the staff was friendly.

Cons:

Had to switch rooms because of the air conditioner not cooling off the entire room and it was slightly better in the second room but was still unpleasant to the point we had to check out at 3:30 am.

2026-06-04 • via Nuitee
B
Brenda • couple • us
7
Pros:

The floors were horrible and for a Hilton it did not measure up. On the web it looked pretty and nice but the look was deceiving.

2026-06-04 • via Nuitee
S
Sofia • extended_group • us
10
2026-06-02 • via Nuitee
G
gene • family_with_children • us
2
when a complaint is made I would like the problem to be fixed not just say it was when it wasn't.
Pros:

the spur games and 1 of the office lady's was amazing trying to help us and make everything better

Cons:

well our room didn't have ac and when it did it was 75 and higher so we had to buy fans to make sure our family was ok to sleep and enjoy their stay. plus breakfest they had closed earlier then they were supposed to and rushed us when we were eating

2026-06-01 • via Nuitee
M
Maribel • couple • us
8
Pros:

Proximity to Riverwalk. Room size was great!

Cons:

Only 2 elevators for all 10 floors plus staff lower level.
Since my mom uses a cane, I was concerned about evacuation options from the 6th floor.

2026-05-31 • via Nuitee
L
Luis • family_with_children • us
10
Excellent place to stay.
Pros:

Everything was good my whole family want to go again and stay there.

Cons:

N/A

2026-05-30 • via Nuitee
J
Julianne • couple • au
9
2026-05-29 • via Nuitee
D
Diana • family_with_children • us
9
2026-05-27 • via Nuitee