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Facilities
Property facilities
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Full-service spa
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Fitness facilities
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Electric car charging station
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Free WiFi
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Swimming pool
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24-hour front desk
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Garden
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Luggage storage
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Sauna
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Designated smoking area
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Concierge service
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Steam room
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Elevator
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Fitness facilities
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Shopping on site
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Conference space
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Porter/bellhop
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Full-service spa
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Tours/ticket assistance
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Wheelchair accessible parking
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Conference center
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Parking (limited spaces)
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Free self parking
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Airport transportation - pickup (surcharge)
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Pool sun loungers
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Electric car charging station
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Banquet hall
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Wheelchair-accessible van parking
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Wheelchair-accessible on-site restaurant
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Accessible airport shuttle
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No accessible airport shuttle
Review Highlights
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Property Description
Experience unparalleled luxury at The Okura Tokyo, a stunning property nestled in the heart of Tokyo, perfect for both relaxation and exploration.
Spa & Recreation
Indulge in relaxation at our exquisite spa offering a variety of massages, or take a refreshing dip in the indoor pool. Stay active with our state-of-the-art fitness center, followed by a soothing session in the sauna.
Culinary Delights
Savor culinary excellence at Yamazato, our celebrated Japanese restaurant, among five distinct dining options. Enjoy the convenience of room service, or unwind with your favorite drink at the vibrant bar/lounge.
Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel. With a 24-hour front desk, business center, and on-site dry cleaning services, every need is catered to for both leisure and business travelers.
Elevate your Tokyo getaway and book your stay at The Okura Tokyo today!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean & Safe Stay (Okura Nikko Hotels)
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General
Cashless transactions are available
Property policies
-
Pets
Pets not allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
-
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean & Safe Stay (Okura Nikko Hotels)
-
General
Cashless transactions are available
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Parking
Parking height restrictions apply
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Guest type
Essential workers only - NO
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Covid
Property does not offer onsite COVID-19 testing
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Health & Safety
Property does not require health documentation at check-in
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Pets
Service animals are allowed
Location
Guest Reviews
Everything was perfect, they give a whole new definition to professionalism, cleanliness and accommodation, 10/10 would recommend to anyone who visits Tokyo.
Is a great hotel, with 5 start services in all aspects
Everything was perfect!
This is a first class hotel. First time I have stayed there since its rebuild and it’s fabulous.
The best breakfast for me. The room has 180 degree excellent view include the bathroom.
The room was beautiful and clean and the view was magnificent.
The service at the Okura was mediocre at best. All staff acted cold and didn't try to make the guests feel welcomed, they were just following their rule book like robots. At a hotel like the Okura, that many think of as the best hotel in Japan, I'd expect hospitality at the best level. This time wasn't like that. Also, the staff is very unexperienced and they are training new staff at check in. I'd expect to receive easy and quick service, not for me to have to instruct the staff.
The Okura is a hotel that houses some of the most important international guests in Tokyo, however the staff's English level was horrible. They really couldn't understand almost anything. I acknowledge that this is Japan, but I expected the Okura to treat international guests with warmth.
The room was beautiful and clean, however there were many faults. Water was served in cartons and the soap was mediocre at best. There was no welcome note and our room was cleaned without our permission. I find it weird that a hotel at this level is saving on these products. Even if it seems small, it's something that makes the guests feel welcomed.
The best things about the room were the exceptional view and the kind lady who brought our breakfast there and offered a daily news paper with it. These were the only things that made the stay slightly enjoyable.
When leaving the hotel we were instructed to a taxi in front of the hotel. When the taxi dropped us off, he was about to drive off with our luggage. I had to chase him into the street knocking on his window for him to stop. Also the taxi company charged my card twice. Were these accidents or not, it's unacceptable to offer such taxi services at a hotel like the Okura.
When I called the hotel about these complaints, they didn't understand anything at all. This is the kind of service I'd expect at a cheap hostel, not the Okura.
Die Architektur ist iconisch . Der Service exzellent. Man fühlt sich als Gast und eine Freude für die Augen.
Das Frühstück in der Club Lounge fiel etwas ab, im Vergleich zu den anderen Möglichkeiten zu frühstücken. Kein frischer Orangensaft. Teller werden nicht abgeräumt.
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