Hotel Theo New Orleans, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.1 (339 reviews)
535 Gravier Street , New Orleans , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Responsive and helpful staff
Clean and comfortable rooms in some cases
Cons:
Issues with room heating and hot water
Concerns about room invitingness and cleanliness

Categories

Cleanliness
7.56
Housekeeping was efficient, but some rooms had maintenance issues affecting the overall cleanliness.
Service
9.03
Front desk and staff were accommodating and responsive, providing excellent customer service.
Location
8.57
Conveniently located near attractions, though some reviews mentioned safety concerns at night.
Room Quality
7.02
Several guests reported issues with room comfort and maintenance, such as heating and hot water.
Amenities
8.05
Amenities offered were satisfactory overall, though some guests wanted more variety.
Value for Money
8.51
Generally considered good value for the price, especially in a prime location.
Food and Beverage
8.06
Positive remarks regarding coffee service, but limited mentions overall.
Overall Experience
8.03
Mixed experiences with some highlights offset by significant concerns during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:30

Property Description

Luxurious Accommodation in the Heart of New Orleans

Fitness Centre for Your Wellness Needs

Indulge in a stay at Magnolia New Orleans, located in the vibrant Arts District. Unwind in our luxurious rooms, each equipped with air conditioning, a TV with cable channels, and complimentary toiletries. Keep up with your fitness routine at our on-site fitness centre.

Convenient Location and Nearby Attractions

Explore the iconic Bourbon Street and the historic French Quarter, just a short distance away. Discover the rich history at the World War 2 Museum or try your luck at Harrah's Casino, both within walking distance. With a 24-hour front desk, we are here to cater to all your needs.

Book Your Stay Now

Experience the best of New Orleans at Magnolia. Book now and make unforgettable memories in this vibrant city.

Important information:

Please note: guests must be 21 years of age or older to make reservations. All younger guests must be accompanied by an adult.

Please note: self-parking is not available. Valet parking is possible nearby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 50.60 per day.

Location

Guest Reviews

8.1
Based on 339 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.03
5
59f1caa0dc8d72f915f7c6c1c477e0a9 • solo_traveller • us
5
Location Location Location
Pros:

The location was perfect

Cons:

Room was small, water was never hot, and the tub drained extremely slow.

2026-04-18 • via Nuitee
R
Rawls • couple • us
6
2026-04-06 • via Nuitee
D
Destination147627 • Couples
10
A quaint, charming hotel with attentive & pleasant staff. I highly recommend this hotel.
Pros:

Everything about our stay was perfect. Being from N.O.' s my wife and I have had the high end hotel experience but prefer the more quaint personal touch that this hotel offered. From the staff, location, room was charming and clean. We love this place and will be back.

2026-04-04 • via Tripadvisor
K
Kayla • couple • us
9
Great hotel for your New Orleans stay. It was convenient, clean and comfortable. The staff was accommodating and friendl
Pros:

Nice, clean, great location. Loved having Lyons Corner connected to the hotel, super convenient. Staff was very helpful and friendly

2026-03-30 • via Nuitee
J
james • couple • gb
8
2026-03-21 • via Nuitee
B
Bruce • couple • gb
10
2026-03-15 • via Nuitee
S
Sandra • extended_group • us
9
Comfortable stay with nice location
Pros:

Good location and small

Cons:

Nothing

2026-03-14 • via Nuitee
J
Jamie' • extended_group • us
10
2026-03-08 • via Nuitee
O
O1261DPmatthews • Business
6
Customer Service needs improvement
Pros:

The staff was not very friendly during my stay. At check-in, nothing was explained about the property, and since it was my first time there, I would have appreciated a brief overview of the hotel amenities and restaurant hours. As an Elite member with Hilton, there was also no acknowledgment or welcome amenity offered.

Additionally, when I called the front desk to report that the toilet in my room was not working, the second-shift associate (3:00 p.m. – 11:00 p.m.) seemed bothered by the request and responded in a very dry, nonchalant manner. About 10 minutes later, he did call my room back and offered to come fix the issue.
The property itself is nice, but the customer service definitely needs improvement.

2026-03-04 • via Tripadvisor
J
Jürgen • extended_group • de
1
2026-02-26 • via Nuitee
C
Cassandra • extended_group • ca
3
bad water pressure and no hot water. disappointing customer service experience but very nice hotel
Pros:

beautiful decor, clean, good location.

Cons:

Terrible water pressure and no hot water. Waited ten minutes for water to warm up but it was just lukewarm. We were visiting during a cold snap so this was uncomfortably cold for a shower. My poor customer service experience: I booked a room with 2 queen beds but when I arrived they said none left. This was through Booking . com which I understand may not be the hotels fault, but Booking . com says the hotel receives the bookings and approves them so they put me into a room with only one bed and did not inform me or reimburse me the difference. The gentleman staff was a positive lively person but when I had this issue he was dismissive and unhelpful.

2026-02-25 • via Nuitee
A
Amanda • solo_traveller • ca
9
2026-02-25 • via Nuitee
J
Jerry • solo_traveller • us
10
The best of everything!
Pros:

Staff checked on me daily to see if everything was ok or if I needed anything! Very personal experience overall! Kudos Malcolm!

Cons:

NA

2026-02-24 • via Nuitee
L
laswoo • Couples • Los Angeles, California
4
Book with caution
Pros:

Birthday trip for 5 nights. First room was facing Camp St. and was super loud. Room felt like an old dorm room. Construction was happening and I was startled by the construction worker right outside the window, required to have blinds closed most of the time. Construction was loud so we asked to move rooms. 2nd room - The heater didn't work, and no hot water. I let the water run for 20 min and then the water got warm/hot. I used my survival skills and utilized the blow dryer from 1980's to keep warm...lol. They sent someone to repair the heater but it wasn't repaired. So, it was freezing since we were there during the arctic storm that passed through. We had to ask for additional blankets and slept with layers. Since it's an older building the layout was odd. You can't sit on the toilet if you have long legs - as your legs will hit the door or the side wall. Small vanity space. At least the wall paper in the bathroom was cute.
Staff was attentive. Unfortunately, the things lacking with the hotel were not their fault. Hotel restaurant was good but under staffed. I felt bad for the waitress. They were also out of a lot of things, including beer, which was on the happy hour menu. Gym in hotel was under construction - they offered passes to the local gym. Location was 2 blocks from Canal which was good.

2026-01-28 • via Tripadvisor
K
Kimberly • solo_traveller • us
5
Pros:

comfortable clean room

Cons:

no hot water

2026-01-20 • via Nuitee
T
Ty • couple • us
9
Checks all the boxes, plus a little more. The staff really makes it special.
Pros:

The staff are wonderful! The rooms are nice, and the beds are comfortable. The value is perfect.

Cons:

The elevators are creepy, and they make noises you can hear in the rooms. I wish we had a mini fridge.

2026-01-20 • via Nuitee
S
Sarah • family_with_children • fr
5
Pas terrible
Pros:

L’emplacement près du quartier français

Cons:

Le Personnel, le ménage n’est pas fait quotidiennement. Nous avons trouvé des cafards dans la salle de bain, ils n’ont pas voulu me changer les draps alors que le ménage avait pas été fait et que ma fille avait saigné du nez. Pas d’eau chaude dans les salles de bain, nous avions réservé une suite, nous avons eu deux chambres alors que j’étais des enfants et que je ne voulais pas me séparer d’eux. Bref franchement pas terrible.

2026-01-15 • via Nuitee
S
Sarah • family_with_children • fr
4
Pas terrible
Pros:

L’emplacement

Cons:

Le ménage n’était pas fait quotidiennement. Je leur ai demandé de changer quand même les draps parce que ma fille avait saigné du nez ils n’ont pas voulu, ils m’ont donné des draps pour que je le fasse moi-même, il y avait des cafards dans les salles de bain, j’avais réservé une suite, ils m’ont donné deux chambres à la dernière minute en disant qu’il y avait plus de suite. Alors, j’ai des enfants que je voulais pas me séparer deux pas d’eau chaude dans les salles de bain, le lit n’est vraiment pas confortable. Bref franchement pas terrible.

2026-01-15 • via Nuitee
W
Wyatt • solo_traveller • us
9
2026-01-05 • via Nuitee
M
M1738XCdonaldh • Solo travel • Hazel Crest, Illinois
6
Worst Hilton stay ever
Pros:

I've stay at Hilton all the time and I'm a Gold member. This is the first Hilton that just did not feel inviting. The front desk staff was good. It was the hotel it self I had a three night stay.
because I had to change my reservation in order for me to get a one night free reward stay I ended up having two reservations. The first reservation gave me an upgrade room, but the two other nights had to be a regular room (no upgrades available for the second two nights ) so I chose to stay in the regular room so that I would not have to move rooms.
The room was literally very uninviting and cold the heat was not working, and the room itself was just so uninviting. I felt like I was in a dorm room. I’ve attached a picture..
The front desk staff changed my room with no problem at least the heat work, but it was still very uninviting room. The hot water barely got warm enough for me to want to take a shower..
In short, I have no plans to ever stay at this hotel ever again.

2026-01-01 • via Tripadvisor