Holiday Inn Express Big Rapids by IHG

Hotels
•
Holiday Inn Hotels & Resorts
6.9 (154 reviews)
1005 Perry Avenue , Big Rapids , US
+1 231-796-4400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good breakfast and coffee mentioned by multiple guests
Friendly/front-desk staff (positive callouts for specific clerks like Jaden)
Convenient / familiar location
Some updated rooms (e.g., 4th floor) and bike-friendly
Cons:
Property run down and in need of repairs; rooms often outdated
Cleanliness issues (sticky floors, hair, dirty bathrooms, shower problems)
Amenity problems: advertised bar closed, elevator reliability issues, trash near pool area
Billing and booking problems (unexpected deposit/fees, disputed charges, booking errors)

Categories

Cleanliness
4.5
Multiple reviews report dirty rooms and bathrooms (sticky floors, hair, shower door described as disgusting) and general lack of upkeep.
Service
8
Mixed but generally positive front-desk interactions and friendly staff (several mentions of helpful clerks like Jaden), though there are serious complaints about booking/charge handling and phone responsiveness.
Location
9.5
Frequently praised as a convenient/familiar location in Big Rapids; reviewers repeatedly note good location advantages.
Room Quality
4.8
Rooms described as run down and in need of upgrades (missing closet doors, poor TV operation, outdated features), though some rooms/floors noted as updated.
Amenities
6
Mixed: breakfast and bike-friendly amenities are positive, but key amenities are lacking or poorly maintained (advertised bar closed, only one elevator working, trash near pool area).
Value for Money
6.3
Mixed perceptions: some see good value for cost and acceptable rates, while others report unexpected fees/deposits and a disputed $50 charge that lower perceived value.
Food and Beverage
9
Consistently positive mentions of breakfast and coffee (breakfast repeatedly called good), with minor wishes (e.g., bacon instead of turkey sausage).
Overall Experience
7.1
Overall mixed-to-average stays: friendly staff and good breakfast uplift the experience, but property condition, cleanliness, and billing issues detract for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location near Ferris State University

Well-Equipped Gym and Indoor Pool

Spacious Rooms with Cable TV and Suites with Microwave and Refrigerator

Experience comfort and convenience at Holiday Inn Express Big Rapids, just a short walk from Ferris State University. Stay active in our gym, unwind in the indoor pool, and enjoy entertainment on cable TV including HBO. Upgrade to a suite for added amenities like a microwave and refrigerator. Relax in the indoor jacuzzi, take care of work at the business center, and utilize laundry facilities during your stay. With Gate Family Entertainment Center nearby and Katke Golf Course just steps away, your stay with us will be both productive and enjoyable. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

6.9
Based on 154 reviews
Cleanliness: 4.5
Service: 8
Location: 9.5
Room Quality: 4.8
Amenities: 6
Value for Money: 6.3
Food and Beverage: 9
Overall Experience: 7.1
J
John • solo_traveller • us
6
Average
Cons:

Needs more upgrades.

2026-10-28 • via Nuitee
B
Brian • extended_group • us
8
Bookings had the wrong date and were impossible to reach.
Pros:

Familar location

Cons:

Bookings had the wrong date and were impossible to reach.

2026-10-26 • via Nuitee
S
Susan • extended_group • us
8
2026-10-24 • via Nuitee
C
Cleveland • extended_group • us
8
We do think this hotel is a good value for the cost.
Pros:

The breakfast is good. Would like some bacon instead of the turkey sausage. We were able to stay on the 4th floor which has been updated.

Cons:

This hotel could use some improvements. Only one of the elevators work. So, sometimes the elevator wait is awhile when they are booked.

2026-10-17 • via Nuitee
B
Bruce • solo_traveller • us
8
Pros:

Very nice breakfast and friendlynservuceborienyed staf.

2026-08-25 • via Nuitee
J
Jack • couple • us
7
Decent stay, but the property is run down
Pros:

Location

Cons:

The property is run down, needs repairs, is kind of dirty.

2026-08-20 • via Nuitee
C
Crystal • solo_traveller • us
1
Pick a different hotel in Big Rapids.
Pros:

Not much.. it honestly looks like the most run down hotel in Big Rapids.

Cons:

The outside of the hotel is not well maintained at all.
My first red flag should have been the false advertisement.
They advertise having a bar inside the hotel, they certainly do not.. it has been closed down. This is the only reason we choose this hotel over better and less pricey rooms in the city.
Did you catch that? (There are BETTER.. LESS pricey hotels in Big Rapids)
Next: checking in to my $165 dollar room that I already booked online through booking.com, only to be told no it’s actually $195 because of a $30 deposit fee and it’s to late for me to cancel and go elsewhere.
Now get this: we got this hotel room just to get ready for a wedding and sleep after the reception. We walked into the hotel with the clothes we had on and our wedding clothes on hangers (a small makeup bag also).. zero luggage. We left that same way the next morning.
I woke up on Monday to a $50 charge from the hotel, I called just told be told that I had stolen a blanket from the room and was being charged for it.
I laughed and asked them to pull up the cameras of us leaving because we passed right by the check in desk and the lady behind it said “have a great day”. We obviously didn’t have luggage to stuff a blanket in, and we didn’t carry anything but our clothes on hangers out the door. The response I got from the guy on the phone was, “maybe you accidentally took it, everyone makes mistakes”.

Now to be clear.. this is not about the money. $50 can be made everyday along with the $30 “deposit” that they never returned. This is about questioning my integrity and calling us thieves, when clearly there is proof on camera to prove the opposite on some computer in that hotel.
More worrisome should be: How many innocent people have they stolen money from? Ones that don’t notice when a $50 charge hits their account.
Now to play devils advocate here and see both sides of the coin.. what if a blanket was really not inventoried in the room after being cleaned?

2026-08-14 • via Nuitee
H
Hamilton • solo_traveller • us
6
2026-07-22 • via Nuitee
R
Rita • solo_traveller • us
6
Nothing special
Pros:

Nice location and staff friendly

Cons:

Our room was not clean the bathroom had a smell the floor was sticky and hair on floor in several places

2026-07-19 • via Nuitee
R
Rosemary • couple • us
10
We had a great stay.
Pros:

Breakfast was great!!!! Staff very friendly.

Cons:

Can’t think of anything. No issues

2026-07-05 • via Nuitee
L
Linda • solo_traveller • us
10
2026-07-02 • via Nuitee
D
Donald • extended_group • us
3
Never Again
Pros:

Coffee was good

Cons:

The place is really run down. there were no doors on the closet. The shower door was disgusting. The TV was impossible to operate. The room overall was run down. The view out the window was terrible, looked out at all the trash on the roof of the pool. Would not recommend to anyone.

2026-06-24 • via Nuitee
T
TIFFANI • solo_traveller • us
8
2026-06-22 • via Nuitee
R
Regena • couple • us
8
Overall good! Especially the desk clerk Jaden
Pros:

Convenient location & good breakfast!

Cons:

All though they are updating the rooms there are still some old features- sound proofing can be a problem

2026-06-05 • via Nuitee
B
Barney • solo_traveller • us
8
2026-05-27 • via Nuitee
D
Doug • couple • us
10
Bikers welcome
Pros:

Clean and good breakfast

2026-05-18 • via Nuitee
C
Courtney • couple • us
6
2026-05-17 • via Nuitee
C
Carrie • family_with_children • us
4
Not great not horrible
Pros:

The location

Cons:

It’s outdated and seems rundown which makes it look dirty

2026-04-19 • via Nuitee
T
Thomas • couple • us
8
Comfortable
Pros:

Quietness

Cons:

The pool still was not ready.

2026-04-02 • via Nuitee
A
Aurora Tuffin • couple • us
4
Not worth the $175 price tag, very disappointing!
Pros:

Breakfast are was clean and tidy, Breakfast attendant was kind and helpful.

Cons:

The king room description said it had a hot tub, it did not in fact have one( maybe fix that description on the website "booking.com"). The toilet did not work properly, we had to take the back of the toilet lid off to be able to make sure it flushed. The shower head was clogged with calcium and not properly taken care of. I paid 175$ for a Standard king room that was below standard. The room seemed cleaned, but for the price I paid did not meet expectations. The hotel room was very run down.

2026-03-25 • via Nuitee