Holiday Inn Express Big Rapids by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.4 (276 reviews)
1005 Perry Avenue , Big Rapids , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty facilities
Poor maintenance

Categories

Cleanliness
5.31
Multiple mentions of dirty rooms and facilities, including stained bathrooms and filthy hot tubs.
Service
9.28
Staff were accommodating, though issues with check-in due to system updates were noted.
Location
9.82
Great location mentioned positively in several reviews.
Room Quality
5.77
Complaints about odors and maintenance issues detracted significantly from room quality.
Amenities
6.8
Limited enjoyment of amenities reported, with broken TV and poor pool conditions.
Value for Money
7.26
Not worth the price, as per comments about the quality of the stay.
Food and Beverage
6.31
Breakfast quality was often criticized, making dining experience disappointing.
Overall Experience
8.68
Fair, but stemmed from mixed feelings due to various maintenance and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:08

Property Description

Convenient Location near Ferris State University

Well-Equipped Gym and Indoor Pool

Spacious Rooms with Cable TV and Suites with Microwave and Refrigerator

Experience comfort and convenience at Holiday Inn Express Big Rapids, just a short walk from Ferris State University. Stay active in our gym, unwind in the indoor pool, and enjoy entertainment on cable TV including HBO. Upgrade to a suite for added amenities like a microwave and refrigerator. Relax in the indoor jacuzzi, take care of work at the business center, and utilize laundry facilities during your stay. With Gate Family Entertainment Center nearby and Katke Golf Course just steps away, your stay with us will be both productive and enjoyable. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 276 reviews
Cleanliness: 5.31
Service: 9.28
Location: 9.82
Room Quality: 5.77
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 8.68
C
Carrie • family_with_children • us
4
Not great not horrible
Pros:

The location

Cons:

It’s outdated and seems rundown which makes it look dirty

2026-04-19 • via Nuitee
T
Thomas • couple • us
8
Comfortable
Pros:

Quietness

Cons:

The pool still was not ready.

2026-04-02 • via Nuitee
A
Aurora Tuffin • couple • us
4
Not worth the $175 price tag, very disappointing!
Pros:

Breakfast are was clean and tidy, Breakfast attendant was kind and helpful.

Cons:

The king room description said it had a hot tub, it did not in fact have one( maybe fix that description on the website "booking.com"). The toilet did not work properly, we had to take the back of the toilet lid off to be able to make sure it flushed. The shower head was clogged with calcium and not properly taken care of. I paid 175$ for a Standard king room that was below standard. The room seemed cleaned, but for the price I paid did not meet expectations. The hotel room was very run down.

2026-03-25 • via Nuitee
W
William • family_with_children • us
9
Pros:

The atmosphere was pleasant. The coffee in the lobby was good. The room had nice dove soap, shampoo, conditioner and lotion and there was makeup remover. Staff was great. It was clean. There was free breakfast but we checked out before we got to try it.

Cons:

The pool and hot tub are under renovation until 3/14/26 or possibly later knowing how construction can go. Booking.com did not tell us that until after it was too late to cancel. Not holiday inn's fault.

2026-03-01 • via Nuitee
P
Peter • couple • us
2
Not worth it and definitely not worth the price we had to pay.
Pros:

Only thing was the vicinity to Ferris State, where my kids go.

Cons:

The first room they tried to put us into had stains on the walls, noisy appliances. It was a disgrace. The second room was better, but the hallway had tons of stains, missing ceiling tiles, just a mess. The hotel pool area was out of operation (one of the reason we booked there so we could relax in the hot tub). We had a great view of a garbage dump on the roof, garbage everywhere below us. The property is in shambles, looks like an old restaurant that is boarded up. Really embarrassing. The funny part is this place is own by a company near where we live in Bloomfield Hills, so one would expect better care and maintenance. I have always tried to use Holiday Inn Expresses for shorter trips around the country, but this one near my childrens' college should be torn down and rebuilt. Shameful.

2026-02-22 • via Nuitee
E
Elizabeth • couple • us
1
I won’t ever stay here again.
Pros:

The proximity to campus is the only positive.

Cons:

The keys didn’t work. The walls are paper thin. The shower was disgusting and barely clean.

2026-02-22 • via Nuitee
W
Warnecke • family_with_children • us
6
Pros:

Beds were nice and made

Cons:

I get there were renovations being done but the floor we were on had an open ceiling. Our room on the ceiling looked like there was water damage. We weren't there long but we stayed at other holiday in expresses which have always been the best for us but this one was the least presentable one we have been too . Maybe they are transitioning to a newer look?

2026-02-13 • via Nuitee
J
Jamie • family_with_children • us
7
For our needs it was perfectly fine.
Pros:

Staff was really nice. The breakfast was nice

Cons:

Under no fault of the staff, the hotel has remodeling going on. The pool is closed

2026-01-22 • via Nuitee
D
Dmonte • extended_group • us
5
2026-01-20 • via Nuitee
J
Julianne • family_with_children • us
2
2026-01-20 • via Nuitee
S
Sarah • solo_traveller • us
1
Bad
Cons:

My room had a pee smell and there was obvious pee stains around my toilet: The shower head as not attached to the shower wall. My door was left open and unlocked by either the housekeeping or maintenance staff so I came back to room that was open. This was a horrible stay.

2026-01-20 • via Nuitee
J
John • solo_traveller • us
9
2026-01-19 • via Nuitee
D
David • couple • us
3
2026-01-19 • via Nuitee
J
Jill • couple • us
9
We had a great weekend
Pros:

Breakfast was good!

Cons:

Could modernize the rooms.

2026-01-19 • via Nuitee
J
Jennifer • couple • us
10
2026-01-19 • via Nuitee
D
Dan • solo_traveller • us
8
Will stay here again.
Cons:

Cable tv sucked. Not even the weather channel.

2026-01-19 • via Nuitee
R
Robyn • family_with_children • us
2
I’m very disappointed with condition of the hot tub & pool.
Pros:

The bed and pillows were comfortable and clean.

Cons:

Hot tub jets were broken and the hot tub was VERY nasty. The pool was ice cold. There’s mold all over the tub and bathroom wasn’t cleaned well. The pictures online are very deceiving and it was EXTREMELY disappointing!

2026-01-19 • via Nuitee
R
Rhonda • family_with_children • us
9
2026-01-19 • via Nuitee
J
Juanita • family_with_children • us
1
Crappy hotel
Pros:

Nothing....going home

Cons:

No pool, no hot tub couldn't get the my tablets attached to the Wi-Fi had no cable TV have two kids very dissatisfied having to fix stuff because oh the handle came off of a door lamps were on were loose like there was a lot of negative and having to pay the price it was was ridiculous. I would love a refund completely

2026-01-17 • via Nuitee
R
Regena • extended_group • us
8
2026-01-09 • via Nuitee