Detroit Marriott Troy

My recent experience staying at this hotel was terrible due to the complete lack of customer care I experienced. Due to serious airline delays (over 7 hours) I arrived at the hotel at 4:15 am and found my room had been canceled. The representative at the desk was able to book me into another room but told me she could not give me a late check-out as my colleagues received because of "status." When I again asked another representative later that morning, I was told the same story. Rather than providing an exception for 90 extra mins or at least offering to talk with a manager, the not at all friendly or helpful representative offered a half day occupancy that would extend my check-out until 4:00 pm. Since I had slept a total of 2 hours at this point, I was left with no other options. However, despite being charged a grand total of $619 for a mediocre room in the middle of the week that I occupied for less than 10 hours, I was still disturbed at 1:40 pm by loud and relentless knocking on the door for housekeeping. When I answered the door, the housekeeping staff, holding the do not disturb sign in her hands, informed me she needed to come in as check-out was at noon. I would not recommend this hotel to anyone, traveling for business or pleasure.

I spent five days at the Detroit Marriott Troy for the Quick Lane Tire & Auto Center National convention, and it was amazing. The staff was beyond attentive and caring. And the GM, Michelle, and the Events Manager, Brian, were amazing, going out of their way to make everything perfect. And of course, I can't forget the food. It was wonderful, and I would recommend this hotel to anyone.

This was a last-minute booking after other plans fell through, and I could not have been more pleased with the stay. The person who checked me in was extremely welcoming, the staff in the restaurant were warm and friendly, the food was satisfying, and the room was very clean and comfortable. This is exactly what I want in a Marriott, but haven’t gotten as often as I’d hope in recent years. This place is doing it right.

Was checked in by a nice front desk person by the name of Alyssa. Hotel has a bar/restaurant that stays open late. No need to use a room key to make elevator work. If you need handicap parking, the entire front parking of this hotel caters to that. The one thing I would have changed would be to remove the parking cones near the drop off. On a cold winter night, that would have offered additional car parking close to entrance.

Simply put, this was one of my most memorable experiences ever. The hotel staff and environment were so excellent. If I could give a 6-star, this is the hotel.

Location was great. Safe, and easy to get to.

I spent a good time there.

Very nice!!

Just stayed at the Detroit MARRIOTT TROY recently for a wedding. Decent hotel at a really reasonable price! One of the best bars in a hotel I have ever been to. They have a breakfast buffet available for purchase - pricey but the food was good - can do hot and/or cold bar or order off the menu. AND a free shuttle that will take you anywhere within a 5 mile radius! We had events nearby in Birmingham, MI and were able to use the shuttle as an uber (it stops at 10 pm). Henry was an employee (shuttle driver and other) that we found very helpful and always had a smile to share with us! Thanks for a great stay!

The staff are very pleasant, helpful and nice. The pool was really warm and we had it all to ourselves. The snacks and drinks are really expensive so make sure to bring your own. The room was very clean and comfortable. There is no microwave in the room. This is a very nice place to stay!

Loudest hotel I have ever been in.

The best hotel floor plan I’ve seen so far — it maintained privacy between the bedroom and the bathroom, with thoughtful interior design throughout. We truly enjoyed our weekend stay at the Troy Marriott Hotel and attending Cousin 50th birthday bash at this place.

Nice hotel
Needs to have new beds

Very nice and clean hotel and location

Great place to stay.

Beautiful hotel...curb appeal was outstanding...check-in was quick and professional & very courteous. The Room itself was less than desirable. The cleanliness was 3 out of 10. The room was not properly prepared for new guest. The sink look like it had dried mop water dirt in it the floor throughout the room had dried stains and loose hair everywhere.

Great staff and great hotel.