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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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Toilet with grab rails
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
Review Highlights
Categories
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Property Description
Complimentary Continental Breakfast and Amenities
SureStay Plus Hotel by Best Western Durham Medical Center offers a delightful start to your day with a complimentary continental breakfast featuring hot items. Relax and unwind in the outdoor pool or stay active at the fitness centre during your stay.
Modern Room Features
Each room is thoughtfully equipped with a 42-inch flat-screen cable TV, air conditioning, and a cozy seating area. Enjoy the convenience of a microwave and refrigerator in the dining area. The private bathroom includes a refreshing shower, hairdryer, and complimentary toiletries.
Convenient Services and Nearby Attractions
Benefit from a 24-hour front desk and complimentary parking at SureStay Plus Hotel. Explore nearby attractions such as the American Tobacco Campus and Durham Performing Arts Center, both just a short distance away. Book your stay now and experience comfort and convenience at its best.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: Yes
- Bathroom Emergency Cord: Yes
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: Yes
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: Yes
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 54
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The room was clean, the TV worked, and the bed was comfortable. The AC worked too.
The stairs were taped off near the rooms I was staying in, so I had to walk to the elevator, then walk around the building to my car. Because my car was parked on the side with the taped stairs. I was not happy about that, and there was no warning it would be closed, I could have parked near the front lobby.
Nothing! It was nasty! As soon as you pulled in it smelled like weed! Not like the picture it looks like a run down abandoned building!
Everything
As soon as I pulled in a parking spot a female approached me asking if I had Cash App for cash
It smelled moldy. Also there was the smell of Marijuana coming through the vents. Burn marks on toilet seat. TV was unplugged no remote. 3 way outlet adapter with all the appliances plugges in. It felt very very uncomfortable so I asked for a refund. We could not stay. I am concerned because I booked and room in another location with Best Western so I hope this will.not be the same experience 🫩ðŸ˜
The bed was comfortable.
Very badly done floors. Everything smelled and looked disgusting. The entire place smelled like Marijuana. The shower knob was broken and the water never got hot, it was barely lukewarm.
Price and sraff
Price the next day
Price
Cleanliness, staff, old worn rooms, did not stay automatically got a refund
Clean, budget-friendly stay
Breakfast options were a bit limited
That it was near many different stores.
The first room was smoked out, cigarette burns everywhere, loud noise due to everyone up all night on a weekday, hallways pissed out, my 2nd room door look like someone tried to break in before where the top lock is located so I put something in front of door to alert me.
Everything
Nothing
location
pool not open
When I went online and saw the reviews, I was a little afraid to stay meanwhile, they were doing renovations and most of the reviews. I stay there and I loved it. The room bathroom very very clean and everything was updated. The fact that it’s right beside a Hylton made me feel even more safe.
I don’t have anything bad to say about the property. it was a great value. I would definitely stay again and would not hesitate.
Price
Dirty floors and roaches.
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