SenS Suites Livermore; SureStay Collection by Best Western

I can't think of anything.

We picked this hotel out of all the surrounding hotels there that we have stayed at before because the your hotel had an outdoor spa. Both my wife and myself have troubles and we're looking forward to spending several hours in the spa on our anniversary. But no one told us when booking that the spa was broken and out of work and several other people at the pool told us they'd been there for almost a week and it has been still broken. So sad. Kind of ruined our night. We loved everything else about the hotel

they enter your room even if you ask them not too! the one my patio while i’m not there then leaves it unlock. they have roaches and mice. and for the price they charge this isn’t ok. i report it an they just stared at me.

The property itself was okay, but unfortunately, the experience with some of the male staff completely ruined our stay.

The front office staff, especially the young man working at the desk, was extremely rude and unwelcoming from the beginning. He provided absolutely no explanation about the property, the facilities, or the rules. We basically had to figure everything out on our own. Only made me pay and sign and gave my my room keys, THATS IT

The situation with the pool area was even more disappointing. The man in charge of the pool area was also very rude. We were sitting there having a normal conversation and were not disturbing anyone. Instead of simply approaching us and politely letting us know that the pool area was closed at 10 PM, the police were called because, according to the staff, we had not left the pool area at 10 PM. Mind you, there is a sign without operating hours on it ! go figure
If someone had simply approached us and kindly said, “The pool area is closed now, please head inside,” we would have had no problem complying. There was absolutely no need to escalate the situation in that manner. That is not what I would consider good guest service or hospitality.

I do want to mention that the female staff members we encountered were pleasant and nice. Unfortunately, the behavior of the male staff members made a much stronger impression and left us feeling very unwelcome.

The property itself is okay, but based on our experience with the staff, I would not stay here again and would not recommend it. Especially for big groups or families. Good customer service matters, and unfortunately, that was seriously lacking during our stay.

Our bed was not comfortable. The toilets are too low to the ground. We had to go out and purchase ($50) a toilet seat so we were not almost on the ground

The property and rooms need cleaning. The pool and spa were filthy. I would not stay here again. There are too many good options in the area to revisit this property.

Everything was wonderful. The food, staff, room. Everything top notch.

Nothing. Everything was wonderful!

Room size, full fledged kitchen and spacious sitting area.

It was run down. A little bit of a bad smell in the room

Feels old and needs a refresh.

I didn't like too much about the facility. Overpriced. Not clean. Old ran down. Seems that people that are there are living there more of a long-term than just staying for work or travel. It's as though a lot of people are coming out of Oakland and living there. Not a good place to be. I wouldn't recommend it. Garbage cans are overflowing with trash and alcohol cans. Methamphetamine pipe laying in the dirt so not a place you want to take. Your kids or I don't recommend it for anybody Over a span of 14 days I was there. Cops were there in the parking lot multiple times several times a day. Loud people outside your rooms. Arguing and fighting all hours of the day and night on several occasions. If you're downstairs absolutely horrible. If there's somebody upstairs, it's very loud. You can hear every step and every noise stay away from the place. That's all I can suggest. Front office staff is extremely rude and disrespectful