The Ritz Carlton, Pentagon City

The location, staff and welcome champagne/chocolates for New Year’s!

Staff in every situation were extremely thoughtful and helpful.

Almost everything

They treated me & my wife very good

I was laying my mother to rest in Arlington on February 12th so we arrived the day before and stayed over night. Beautiful place, fabulous employees our stay was wonderful from arriving to our departure. Asfaw greeted us on our arrival and couldn’t have been nicer. All your employees that we had contact with were. Room was very clean and comfortable. Your breakfast very good. We our considering a summer trip under better circumstances to visit the sites.

Incredible business experience.

The OK: restaurant / bar was packed - made it fun, but only a few servers. Management and bell staff were even stepping in to help. Being the only option on property, to be expected.

The good: location, vibe and size of rooms

The better: gym was clean and steam sauna were immaculate

The best: staff was simply remarkable. Asked my name everywhere and took an interest into our stay.

1. My team had a huge presentation that week and Giuliana asked us EVERY DAY how we were doing and the day of…. Was waiting for us to get back, and a hand written note of encouragement / congratulations and a surprise. She even prayed with us the night before.

2. Bell team and leader made sure we never touched a door or our luggage - true class.

3. Sales manager saw me in the lobby eating a quick sandwich before my uber arrived and offered coffee and when I mentioned the complimentary coffee was only regular (I drink Decafe) - within seconds he made a cup of Decafe appear.

Of all the Ritzs in my travels - what this lacked in size, it made up for in personalized service. I wasn’t some high roller in a big suite - I simply travel for business and stay in their least expensive room. They made an ordinary trip extraordinary.

Giuliana - the Ritz Pentagon City is lucky to have you.

I was very happy with the staff. Very professional and helpful

This was a wonderful stay! I love that there is an entrance to the mall in the hotel! The staff was welcoming and helpful when we needed referrals for activities outside of the hotel but nearby. Whereas, you must do valet (which I don't always prefer---because we have children and bathroom breaks aren't as seamlessly timed as we would like--the valet made us feel welcomed and appreciated!

I gave it 4 stars instead of 5 because they don't allow Platinum or Titanium Bonvoy members usage of the lounge even though you are on the lounge level; when you are upgraded. Once I asked about that the staff was a bit firm on their approach.

Other than that misunderstanding--all went smoothly! We travel a lot and may consider staying there again!

***We had a monument view king room on the lounge level.

Every staff member we encountered during our stay made a sincere effort to make us feel appreciated, important and at home. It was like staying with friends. I’ve never experienced that in a hotel before.

Conveniently located to locations in Arlington and close to DCA.

Metro stop right outside the entrance of the hotel so you can get into DC easily.

Pentagon City Mall is right next to the hotel. Tons of food options in the Mall and right outside the Ritz.

Hotel itself shows its age a little but still is a top hotel with excellent staff and service.

Rooms are big but everything is dated in the room (not that it matters but an update wouldn’t hurt).

24 hour sauna on the third floor is awesome.

Nice

Location and workers and clean spacious rooms

Great location, complimentary coffee in the morning and hot apple juice in the afternoon. Friendly and attentive staff.

The rooms were nice, beds were comfy and bathroom was nice. Overall stay was very quiet and relaxing. Room serve was topnotch.

We stayed at The Ritz-Carlton, Pentagon City in December 2025 and had a really good experience. The staff were friendly and professional, and check-in was quick.
The room was very clean, quiet, and comfortable. The bed was great, and housekeeping kept everything in great shape.
The location was also very convenient and made getting around easy. I definitely stay here again and would recommend it if you want a luxury hotel in the area. However room does not have refrigerator but they provided smaller one for medicine storage.

We had a really great stay at The Ritz-Carlton, Pentagon City in December 2025. From the moment we arrived, the service felt polished and genuinely welcoming. Check-in was smooth, and the staff were professional, attentive, and quick to help with anything we needed.
The room was spotless, comfortable, and quiet, which I especially appreciated during a busy December trip. The bed was extremely comfortable, and everything in the room felt high quality and well maintained. Housekeeping was consistent and thorough, and the overall atmosphere of the hotel was calm and upscale.
The location is also a big plus. It’s convenient for getting around, and it made our stay a lot easier since I didn’t waste time commuting back and forth. Overall, it delivered exactly what you expect from a hotel, excellent service, comfort, and a refined experience.
I do absolutely stay here again and would recommend it to anyone who wants a reliable luxury stay in the area.

I did not take BREAKFAST, but i loved the hotel and staff
they were polite and collegial
the hotel is connected to the mall which made it an ideal place for me
the mall had excellent restaurants and outlets
house keeping and cleaning was regular and up to mark

Did not have any meals