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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Sauna
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Concierge service
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Paid WiFi
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Mobile app for room service
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ATM/banking
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Fishing nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Luxurious 5-Star Hotel in Arlington
Elegant Accommodations: Experience luxury with Egyptian cotton linens, marble bathrooms, and 24-hour room service in every modern guest room, complete with a flat-screen TV and a CD player.
Wellness and Business Amenities: Stay fit at the modern gym, unwind at the sauna and steam rooms, or take advantage of the full-service 24-hour business center and dry-cleaning services.
Exquisite Dining and Convenient Location: Indulge in Mediterranean cuisine at Santé, enjoy Afternoon Tea, and explore easy access to the Metro Rail Service and The Fashion Centre at Pentagon City, all within close proximity to the iconic Pentagon.
Book your stay at The Ritz Carlton, Pentagon City for an unforgettable luxury experience.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note, enhanced high-speed internet is available for $14.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 59 per day.
Location
Guest Reviews
Everyone I had contact with was a pleasure.
No pool
The rooms are outdated and not worth the price, the walls are too thin.
The location, staff and welcome champagne/chocolates for New Year’s!
It needs to be updated.
This hotel remains at the top of my list top and for good reason. The staff consistently provides friendly and helpful service. Check-in is always a breeze, making for a smooth and accommodating arrival. I want to specifically commend the doorman and valet for their extra effort in helping me find a loaner umbrella for the day; their persistence in checking two different locations was another example of great service at this hotel. The room was lovely, and I appreciated the "upgraded" toilet, a nice new addition for this location.
The location is ideal, with convenient access to the adjacent mall and Metro. For late arrivals from the West Coast, the mall's variety of quick eats is a perfect, convenient option. I was also happy to discover a quick, direct walkway through the parking lot to a local grocery store, plus more restaurant choices just behind the mall. I enjoyed a clean room and a great night's sleep. This hotel earns top marks yet again.
Staff in every situation were extremely thoughtful and helpful.
This Ritz was not the "special" one expects from this brand.
For example bed sheets were ill fitting and gave the impression the bed had not been changed after last guests.
Complementary water bottles were of the most thin plastic and almost folded in one's hand.
The mini bar was compartmentalized so any item temporarily removed was automatically registered as as a separate room charge.
Almost everything
Didn’t have breakfast and a pool
They treated me & my wife very good
I was laying my mother to rest in Arlington on February 12th so we arrived the day before and stayed over night. Beautiful place, fabulous employees our stay was wonderful from arriving to our departure. Asfaw greeted us on our arrival and couldn’t have been nicer. All your employees that we had contact with were. Room was very clean and comfortable. Your breakfast very good. We our considering a summer trip under better circumstances to visit the sites.
Incredible business experience.
The OK: restaurant / bar was packed - made it fun, but only a few servers. Management and bell staff were even stepping in to help. Being the only option on property, to be expected.
The good: location, vibe and size of rooms
The better: gym was clean and steam sauna were immaculate
The best: staff was simply remarkable. Asked my name everywhere and took an interest into our stay.
1. My team had a huge presentation that week and Giuliana asked us EVERY DAY how we were doing and the day of…. Was waiting for us to get back, and a hand written note of encouragement / congratulations and a surprise. She even prayed with us the night before.
2. Bell team and leader made sure we never touched a door or our luggage - true class.
3. Sales manager saw me in the lobby eating a quick sandwich before my uber arrived and offered coffee and when I mentioned the complimentary coffee was only regular (I drink Decafe) - within seconds he made a cup of Decafe appear.
Of all the Ritzs in my travels - what this lacked in size, it made up for in personalized service. I wasn’t some high roller in a big suite - I simply travel for business and stay in their least expensive room. They made an ordinary trip extraordinary.
Giuliana - the Ritz Pentagon City is lucky to have you.
I was very happy with the staff. Very professional and helpful
Nonething
This was a wonderful stay! I love that there is an entrance to the mall in the hotel! The staff was welcoming and helpful when we needed referrals for activities outside of the hotel but nearby. Whereas, you must do valet (which I don't always prefer---because we have children and bathroom breaks aren't as seamlessly timed as we would like--the valet made us feel welcomed and appreciated!
I gave it 4 stars instead of 5 because they don't allow Platinum or Titanium Bonvoy members usage of the lounge even though you are on the lounge level; when you are upgraded. Once I asked about that the staff was a bit firm on their approach.
Other than that misunderstanding--all went smoothly! We travel a lot and may consider staying there again!
***We had a monument view king room on the lounge level.
Every staff member we encountered during our stay made a sincere effort to make us feel appreciated, important and at home. It was like staying with friends. I’ve never experienced that in a hotel before.
Lobby probably needs a little updating, no big deal.
Conveniently located to locations in Arlington and close to DCA.
Metro stop right outside the entrance of the hotel so you can get into DC easily.
Pentagon City Mall is right next to the hotel. Tons of food options in the Mall and right outside the Ritz.
Hotel itself shows its age a little but still is a top hotel with excellent staff and service.
Rooms are big but everything is dated in the room (not that it matters but an update wouldn’t hurt).
24 hour sauna on the third floor is awesome.
Nice
Location and workers and clean spacious rooms
Great location, complimentary coffee in the morning and hot apple juice in the afternoon. Friendly and attentive staff.
Nothing, really couldn’t fault it.
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