The Ritz Carlton, Pentagon City

Hotels
The Ritz-Carlton Company, L.L.C
9 (328 reviews)
1250 South Hayes Street , Arlington , us

Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Clean and spacious rooms
Cons:
Low cleanliness in some areas
Uncomfortable pillows
Limited food options

Categories

Cleanliness
8.25
Overall cleanliness was good, but some reviews mentioned low cleanliness.
Service
9.75
Staff was friendly, helpful, and attentive throughout the stay.
Location
9.75
Great location, convenient for getting around.
Room Quality
9.25
Rooms were nice, spacious, and comfortable.
Amenities
8.75
Housekeeping and regular cleaning were mentioned positively, but some amenities had issues.
Value for Money
8.75
Good value overall, but some suggestions for lowering breakfast costs.
Food and Beverage
8.25
Breakfast options were limited and had some concerns regarding pricing.
Overall Experience
9.25
Guests had a fabulous experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:57

Property Description

Luxurious 5-Star Hotel in Arlington

Elegant Accommodations: Experience luxury with Egyptian cotton linens, marble bathrooms, and 24-hour room service in every modern guest room, complete with a flat-screen TV and a CD player.

Wellness and Business Amenities: Stay fit at the modern gym, unwind at the sauna and steam rooms, or take advantage of the full-service 24-hour business center and dry-cleaning services.

Exquisite Dining and Convenient Location: Indulge in Mediterranean cuisine at Santé, enjoy Afternoon Tea, and explore easy access to the Metro Rail Service and The Fashion Centre at Pentagon City, all within close proximity to the iconic Pentagon.

Book your stay at The Ritz Carlton, Pentagon City for an unforgettable luxury experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, enhanced high-speed internet is available for $14.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

9
Based on 328 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
A
Alicia solo_traveller us
10
2026-07-11 via Nuitee
A
Amy couple us
10
Clean, friendly, welcoming!
Pros:

Convenient and centrally located

Cons:

N/A

2026-07-07 via Nuitee
T
Tuswa couple za
10
2026-07-04 via Nuitee
A
Andres solo_traveller au
8
Pros:

Las instalaciones

Cons:

El Wi-Fi muy lento y con problemas de conexión

2026-06-30 via Nuitee
S
simge extended_group tr
10
2026-06-23 via Nuitee
M
Marissa solo_traveller us
10
Comfortable and Fancy
Pros:

Super clean hotel with spacious rooms. Staff is very welcoming. Plenty of shopping and restaurants within walking distance.

Cons:

Rooms don't have a personal fridge for usage.

2026-06-18 via Nuitee
K
Kaiser_D Business Houston, Texas
10
Still Grand Years Later_DvB
Pros:

I stayed at this property a decade ago while serving on a Commission, and the quality is timeless. This property reminds guests that excellence is not a function of resources; it is a function of carefully planned design, with great focus on preparation, timeliness, and anticipation of guest desires.

Every moment of the guest experience felt seamless yet structured, and organic yet deliberate. Nothing was left to chance.

This brand executes in hospitality something mirroring the best-performing organizations aim to achieve at scale.
The staff at this property made sure the guest experience was amazing across a decade by reducing ambiguity through systems and seemingly training staff to go beyond responsive or reactionary practices.

Of course the business prof in me noted how closely this aligns with principles embedded in German managerial culture:
An environment where standard procedures drive consistency and reliability, that is also a performance culture grounded in technical competence and individual accountability. Still this practiced excellence showed context-is-key awareness in staff tailoring the experience to the guest demographic and expectations.

Great personalities only augment the process-driven consistency of awesomeness.

2026-06-09 via Tripadvisor
A
anniechaiyakul Couples San Diego, California
4
This is not a Ritz. It is a nicer Marriott
Pros:

My stay was unfortunately disappointing and did not live up to the high standards I associate with the Ritz-Carlton brand. While the front desk staff was welcoming and friendly, the overall experience lacked the luxury atmosphere I expected. The rooms felt like a standard Marriott with only minor aesthetic upgrades, and the layout was identical to a mid-tier hotel.
The housekeeping service was particularly subpar. Simple details—such as replenishing a shower cap or resetting amenities—were frequently overlooked, and only one robe was provided in the room. The service training here seems more aligned with a budget-friendly brand than a luxury hotel. I will be choosing a different Ritz-Carlton property in the D.C. area for my future visits.

2026-06-02 via Tripadvisor
R
Rahman solo_traveller us
4
Disappointed
Pros:

It was like staying in a 3 star hotel .
I booked a RITZ CARLTON. How they manage to call this property a Ritz is beyond me .
The rooms are from the 1970s, they don’t even have a dental kit in the amenities, the only good thing were the staff .
It was an extremely tired property.

2026-06-02 via Nuitee
C
Chris couple gb
10
Definitely will be coming back
Pros:

Room was amazing
Friendly staff
Brill location

Cons:

Very well maintained and staff very friendly

2026-06-01 via Nuitee
B
Brigid couple us
10
It was wonderful! The staff was extremely wonderful! Great stay! They even brought a piece of delicious cake up for m
Pros:

Great location , very clean, super staff= the BEST!

Cons:

Absolutely nothing!

2026-05-31 via Nuitee
A
Abdulaziz couple sa
9
2026-05-07 via Nuitee
J
Jprge solo_traveller co
9
Pros:

Su ubicación

2026-04-26 via Nuitee
M
Mohammad extended_group sa
9
جميل
Pros:

جميل موقعه حلو جدا جنبه مول وخدمات سوبرماكت ليست بعيدة

Cons:

قديييم جدا جدا

2026-04-23 via Nuitee
A
Aforke solo_traveller us
10
Such a beautiful hotel
Pros:

Everything

Cons:

Nothing

2026-04-22 via Nuitee
C
CTTraveler203 Business Guilford, Connecticut
10
Service level like no other!
Pros:

What a treat to spend time at a hotel where the service is top notch. Everyone that I dealt with at the hotel went above and beyond. My banquet captain Lee, our meeting concierge Hayat and all of the servers and managers did an excellent job. In this day and age, you rarely encounter this level of service anymore. Thank you all for making my visit so memorable. Keep up the good work!

2026-04-20 via Tripadvisor
N
Nathaniel couple us
10
Great staff and great room!
Pros:

Location

Cons:

N/A

2026-04-17 via Nuitee
T
Thomas solo_traveller us
10
2026-04-16 via Nuitee
B
Brien couple us
9
The Ritz lived above and beyond my high expections.
Pros:

Everyone I had contact with was a pleasure.

Cons:

No pool

2026-03-30 via Nuitee
M
MARIA LUISA family_with_children us
10
2026-03-30 via Nuitee