The Ritz Carlton, Pentagon City

Hotels
•
The Ritz-Carlton Company, L.L.C
9 (320 reviews)
1250 South Hayes Street , Arlington , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Clean and spacious rooms
Cons:
Low cleanliness in some areas
Uncomfortable pillows
Limited food options

Categories

Cleanliness
8.25
Overall cleanliness was good, but some reviews mentioned low cleanliness.
Service
9.75
Staff was friendly, helpful, and attentive throughout the stay.
Location
9.75
Great location, convenient for getting around.
Room Quality
9.25
Rooms were nice, spacious, and comfortable.
Amenities
8.75
Housekeeping and regular cleaning were mentioned positively, but some amenities had issues.
Value for Money
8.75
Good value overall, but some suggestions for lowering breakfast costs.
Food and Beverage
8.25
Breakfast options were limited and had some concerns regarding pricing.
Overall Experience
9.25
Guests had a fabulous experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:57

Property Description

Luxurious 5-Star Hotel in Arlington

Elegant Accommodations: Experience luxury with Egyptian cotton linens, marble bathrooms, and 24-hour room service in every modern guest room, complete with a flat-screen TV and a CD player.

Wellness and Business Amenities: Stay fit at the modern gym, unwind at the sauna and steam rooms, or take advantage of the full-service 24-hour business center and dry-cleaning services.

Exquisite Dining and Convenient Location: Indulge in Mediterranean cuisine at Santé, enjoy Afternoon Tea, and explore easy access to the Metro Rail Service and The Fashion Centre at Pentagon City, all within close proximity to the iconic Pentagon.

Book your stay at The Ritz Carlton, Pentagon City for an unforgettable luxury experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, enhanced high-speed internet is available for $14.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

9
Based on 320 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
R
Rahman • solo_traveller • us
4
Disappointed
Pros:

It was like staying in a 3 star hotel .
I booked a RITZ CARLTON. How they manage to call this property a Ritz is beyond me .
The rooms are from the 1970s, they don’t even have a dental kit in the amenities, the only good thing were the staff .
It was an extremely tired property.

2026-06-02 • via Nuitee
C
Chris • couple • gb
10
Definitely will be coming back
Pros:

Room was amazing
Friendly staff
Brill location

Cons:

Very well maintained and staff very friendly

2026-06-01 • via Nuitee
B
Brigid • couple • us
10
It was wonderful! The staff was extremely wonderful! Great stay! They even brought a piece of delicious cake up for m
Pros:

Great location , very clean, super staff= the BEST!

Cons:

Absolutely nothing!

2026-05-31 • via Nuitee
A
Abdulaziz • couple • sa
9
2026-05-07 • via Nuitee
J
Jprge • solo_traveller • co
9
Pros:

Su ubicación

2026-04-26 • via Nuitee
M
Mohammad • extended_group • sa
9
جميل
Pros:

جميل موقعه حلو جدا جنبه مول وخدمات سوبرماكت ليست بعيدة

Cons:

قديييم جدا جدا

2026-04-23 • via Nuitee
A
Aforke • solo_traveller • us
10
Such a beautiful hotel
Pros:

Everything

Cons:

Nothing

2026-04-22 • via Nuitee
C
CTTraveler203 • Business • Guilford, Connecticut
10
Service level like no other!
Pros:

What a treat to spend time at a hotel where the service is top notch. Everyone that I dealt with at the hotel went above and beyond. My banquet captain Lee, our meeting concierge Hayat and all of the servers and managers did an excellent job. In this day and age, you rarely encounter this level of service anymore. Thank you all for making my visit so memorable. Keep up the good work!

2026-04-20 • via Tripadvisor
N
Nathaniel • couple • us
10
Great staff and great room!
Pros:

Location

Cons:

N/A

2026-04-17 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-04-16 • via Nuitee
B
Brien • couple • us
9
The Ritz lived above and beyond my high expections.
Pros:

Everyone I had contact with was a pleasure.

Cons:

No pool

2026-03-30 • via Nuitee
M
MARIA LUISA • family_with_children • us
10
2026-03-30 • via Nuitee
R
Rene • couple • us
2
Cons:

The rooms are outdated and not worth the price, the walls are too thin.

2026-03-23 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-03-22 • via Nuitee
J
Jaime • solo_traveller • us
8
We had a great time to say the least! We partied at the Santé for New Year’s and it was a blast.
Pros:

The location, staff and welcome champagne/chocolates for New Year’s!

Cons:

It needs to be updated.

2026-03-17 • via Nuitee
S
Syra • couple • us
10
2026-03-16 • via Nuitee
S
SVRyder • Business • Mountain View, California
10
Five stars again...
Pros:

This hotel remains at the top of my list top and for good reason. The staff consistently provides friendly and helpful service. Check-in is always a breeze, making for a smooth and accommodating arrival. I want to specifically commend the doorman and valet for their extra effort in helping me find a loaner umbrella for the day; their persistence in checking two different locations was another example of great service at this hotel. The room was lovely, and I appreciated the "upgraded" toilet, a nice new addition for this location.

The location is ideal, with convenient access to the adjacent mall and Metro. For late arrivals from the West Coast, the mall's variety of quick eats is a perfect, convenient option. I was also happy to discover a quick, direct walkway through the parking lot to a local grocery store, plus more restaurant choices just behind the mall. I enjoyed a clean room and a great night's sleep. This hotel earns top marks yet again.

2026-03-14 • via Tripadvisor
C
Charles M • family_with_children • us
7
Pros:

Staff in every situation were extremely thoughtful and helpful.

Cons:

This Ritz was not the "special" one expects from this brand.
For example bed sheets were ill fitting and gave the impression the bed had not been changed after last guests.
Complementary water bottles were of the most thin plastic and almost folded in one's hand.
The mini bar was compartmentalized so any item temporarily removed was automatically registered as as a separate room charge.

2026-03-12 • via Nuitee
E
Ehsan • family_with_children • ca
9
Lovely place to stay with family with great staff
Pros:

Almost everything

Cons:

Didn’t have breakfast and a pool

2026-03-11 • via Nuitee
G
Gerard • couple • us
10
Pros:

They treated me & my wife very good

2026-03-11 • via Nuitee