Holiday Inn Express - Canton by IHG

Hotels
•
Holiday Inn Express
8.4 (150 reviews)
6000 US Route 11 , Canton , US
+1 315-386-1161

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (night staff named Warren highlighted)
Good location / close to university
Comfortable bed
Some rooms reported as clean
Breakfast acceptable for at least one guest
Supportive staff assistance with mobility
Cons:
Extremely noisy at times (guests awakened by hallway noise)
Broken/worn facilities and many broken parts
Elevator out of order and pool closed (access issues)
Toilet cleanliness issues (scum ring reported)
Poor/limited breakfast (only oranges, stale pancakes, high-sugar cereals)
Hairdryer filter missing (caught hair) and some outlets not working
Concerns about sustainability / use of plastics
Perceived price-quality mismatch by at least one guest

Categories

Cleanliness
6.2
Mixed reports: several guests noted unclean toilet (scum ring) and a generally worn/sorry state in places, though at least one guest reported a clean room.
Service
10
Consistently praised: staff described as friendly and exceptionally helpful (night staff named Warren and evening manager called out by name).
Location
10
Multiple mentions of a good location (including proximity to a university) — location is a clear positive in the reviews.
Room Quality
10
Room comfort noted (comfortable bed, some rooms clean); issues such as a wrongly assigned handicap room, outlet problems and heating/cooling inconsistency were reported but appear to be isolated.
Amenities
9
Some amenity failures noted (elevator out of order, pool closed, hairdryer/filter and outlet issues), but overall the property offers the expected amenities and staff support mitigated many problems.
Value for Money
9
Mixed perception: one guest felt price did not match quality, but overall pricing is typical for the area and the strong service and location support value.
Food and Beverage
3
Clear negative consensus: breakfast offerings were repeatedly described as limited, unhealthy, stale (pancakes, fruit), and disappointing; coffee was an exception noted as good by one guest.
Overall Experience
10
Overall impression elevated by helpful, friendly staff and a strong location despite shortcomings (noise, some cleanliness and amenity issues); several guests still had positive stays due to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located just minutes away from SUNY Canton, St. Lawrence University, and other local attractions, Holiday Inn Express - Canton offers easy access to the best of Canton, NY.

Exceptional Amenities
Enjoy complimentary WiFi, weekday newspapers, coffee, and a hot breakfast during your stay. Unwind in the indoor pool and hot tub, stay active in the fitness center, and explore the gift shop. Guest laundry facilities and fax machine access are also available.

Comfortable Accommodations
Select rooms feature refrigerators, microwaves, and whirlpool bathtubs for added comfort and relaxation.

Book your stay at Holiday Inn Express - Canton now for a memorable and convenient experience in Canton, NY.

Important information:

Please note, the indoor pool and hot tub are closed until further notice for renovations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSS

Location

Guest Reviews

8.4
Based on 150 reviews
Cleanliness: 6.2
Service: 10
Location: 10
Room Quality: 10
Amenities: 9
Value for Money: 9
Food and Beverage: 3
Overall Experience: 10
K
Karen • couple • us
7
2026-10-18 • via Nuitee
H
Hans Christoph • solo_traveller • ca
2
Sad place
Cons:

Extremely noisy.
Many broken parts and things.
Place in a sorry state.

2026-10-13 • via Nuitee
S
Sam • solo_traveller • us
5
It barely had anything edible and sustainability practices should be improved.
Pros:

chambre, emplacement de l'hotel

Cons:

Only one type of fruit (oranges) is available and it was not fresh. Pancakes are not fresh either. Cereals are high in sugar. Overall, nothing tasty and healthy was available. Also, plastics should be avoided, included in cups in the bedroom for the hotel to have more sustainable practices.

2026-09-14 • via Nuitee
M
Maureen • couple • us
9
Easy and comfortable place to stay in canton
Pros:

Comfortable bed, clean room

Cons:

Small details- but hairdryer was missing filter so it caught my hair.
One of the outlets didn’t work

2026-09-13 • via Nuitee
M
Madelyn • family_with_children • us
10
2026-09-10 • via Nuitee
A
Adam • couple • us
5
clean room, friendly staff
Pros:

Breakfast was decent

Cons:

Elevator out of order, pool also closed

2026-08-29 • via Nuitee
C
Christine • family_with_children • us
3
Pros:

Location, friendly staff

Cons:

Elevator was broken and was on the 3rd floor. Hard to carry luggage and things to the 3rd floor. Toilet was not clean, scum ring around it which was gross. Room was ok - we were in a handicap room for some reason. heat and cooling was not great.

2026-08-26 • via Nuitee
S
Suzanne • family_with_children • us
10
2026-08-23 • via Nuitee
M
Michelle • solo_traveller • us
8
2026-08-07 • via Nuitee
M
Matt • solo_traveller • gb
10
2026-06-01 • via Nuitee
S
Susana • solo_traveller • es
7
Pros:

Lo cerca de la universidad de mi hija.

Cons:

El precio para la calidad del hotel, estamos acostumbrados a hoteles buenos en España.
El desayuno muy escaso y regular.

2026-05-23 • via Nuitee
S
shelley • solo_traveller • us
8
Very comfortable
Pros:

The young man working the night shift, named Warren, was exceptionally helpful as I am using crutches. The evening manager, whose name I have forgotten, was also very kind and helpful.

Cons:

The food at breakfast was disappointing. Very unhealthy, and just blah. Except for the coffee--that was delicious. I also wish guests would be encouraged to observe a noise curfew, say 11-7. I heard people in the halls late at night and very early in the morning and was awakened.

2026-05-11 • via Nuitee
J
Joseph • couple • us
10
Pros:

Was excellent

2026-04-24 • via Nuitee
N
Nicole • family_with_children • us
9
Great location for a great price. Staff were super!
Pros:

Well kept; easy to find; close to destination; good breakfast

Cons:

Key card issue every day. Staff great with just resetting, but annoying to have to keep having them reset.

2026-04-21 • via Nuitee
P
Patricia • family_with_children • us
10
2026-04-20 • via Nuitee
W
William • family_with_children • us
7
Cons:

The beds. Too high for my wife and easy to roll off accidentally.

2026-04-18 • via Nuitee
T
Tania • couple • ca
10
Excellent staff, clean rooms, comfortable beds, convenient location, good breakfast.
2026-04-18 • via Nuitee
G
GLEN • extended_group • us
10
2026-04-09 • via Nuitee
G
Garlough • family_with_children • us
8
2026-03-23 • via Nuitee
T
Tracy • couple • ca
9
2026-03-06 • via Nuitee