Best Western Plus Milford Hotel

Hotels
•
Best Western Plus
8.8 (801 reviews)
Great North Road, Leeds, England, LS25 5LQ , Leeds , GB
44-019-77681800

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Picnic area
Conference space
Golfing nearby
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Cons:
Mould in rooms
High parking fees
Inconsistent room quality

Categories

Cleanliness
7.65
Several reviews mentioned mould, damp smells, and general wear and tear in the rooms indicating lower cleanliness.
Service
9.99
Reviewers spoke highly of friendly and accommodating staff, particularly noting exceptional service from staff members.
Location
9.66
Multiple reviews highlighted the superb location for visiting family and convenience for accessibility.
Room Quality
7.61
While some rooms were clean, complaints about mould and uncomfortable beds lowered the overall room quality.
Amenities
8.64
Basic amenities met expectations but concerns about additional costs like parking were noted.
Value for Money
8.6
General value perception was positive, but issues such as parking charges and room quality impacted this rating.
Food and Beverage
9.15
Food quality was praised, albeit with suggestions for more vegan options.
Overall Experience
9.12
Mixed reviews but a generally positive outlook influenced by service and location despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:57

Property Description

Luxurious Amenities
Enjoy a terrace view, complimentary Wi-Fi, and wedding services. Indulge in room service from Watermill Restaurant or have a drink at the bar/lounge.

Event Spaces
Host your event at the conference center or banquet hall. Benefit from tour/ticket assistance and free self-parking on-site.

Comfortable Rooms
Relax in a room with a pillowtop bed, premium bedding, and modern amenities. Stay connected with free Wi-Fi and unwind with digital programming.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services at Best Western Plus Milford Hotel in Leeds.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 14 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

8.8
Based on 801 reviews
Cleanliness: 7.65
Service: 9.99
Location: 9.66
Room Quality: 7.61
Amenities: 8.64
Value for Money: 8.6
Food and Beverage: 9.15
Overall Experience: 9.12
J
Jon • family_with_children • gb
10
2026-03-13 • via Nuitee
A
Allsop • family_with_children • gb
7
Pros:

Friendly welcome and room a fair size

Cons:

Coulnt get tv to work and toilet seat broken

2026-03-12 • via Nuitee
N
Nicola • family_with_children • gb
7
Pros:

Some Staff was helpful
Bed was good....room good....

Cons:

That you had to pay to park
Some staff not experienced or helpful.

2026-03-10 • via Nuitee
G
gordon • couple • gb
8
just right to get to York
Pros:

brillent staff

Cons:

the bed

2026-03-10 • via Nuitee
M
Marie • family_with_children • gb
2
Shocking
Pros:

The tv size and bathroom was nice

Cons:

The food was horrible and overpriced and location and smell in the hallway we was suppose to stay 2 nights but end going home a day early because we dudliked ot that much

2026-03-08 • via Nuitee
H
Hazel • couple • gb
7
Great staff especially Zoe - so helpful, nothing is too much trouble
Pros:

Breakfast was ok - I would have liked some fruit i.e, berries etc

Cons:

The decor needs to be improved in the bedrooms - the bathrooms are lovely.

2026-03-08 • via Nuitee
A
Alan • solo_traveller • gb
9
Pros:

Exellent Breakfast

2026-03-06 • via Nuitee
L
Linda • solo_traveller • gb
10
2026-03-02 • via Nuitee
N
Natalie • couple • gb
3
Don't stay here. It smells.
Pros:

The dinner was nice.

Cons:

The bed was actually two single beds pushed together. One over an inch higer than the other. The bathroom smelled terrible, like damp and mould and it spread to the whole room. The TV remote was under the table. There were no plugs by the beds. The towels were stained and to top it all off I had to pay to park.

2026-02-28 • via Nuitee
S
Stephen • solo_traveller • gb
7
2026-02-27 • via Nuitee
I
Ian • solo_traveller • gb
5
Only one person on duty in the morning which I was informed is the norm unless they have a coach trip staying at the hot
Pros:

Just distinctly average

Cons:

Don’t think it’s had a face lift in the last ten years

2026-02-27 • via Nuitee
A
Amy • solo_traveller • gb
6
OK, but would not be in a rush to return.
Pros:

The staff were great. The food from the restaurant was good.

Cons:

Had to pay £6 for parking, can understand if it is a BW in the middle of a city - but this one is in the middle of nowhere!

There was a generator hum/noise for most of the night in the back rooms.

The furniture and decor is 'tired'.

2026-02-24 • via Nuitee
D
Dainius • solo_traveller • gb
10
One of the best hotels I ever stayed 👍
Pros:

Everything we’re perfect

Cons:

Very clean

2026-02-14 • via Nuitee
P
Phillips • couple • je
8
Good with dogs
Pros:

Comfortable

2026-02-13 • via Nuitee
P
phil reeves • family_with_children • gb
10
2026-02-10 • via Nuitee
P
Pamela • solo_traveller • gb
2
A very badly managed hotel, with uninterested staff, in need of repair and maintenance.
Pros:

The receptionist was very helpful when I had a problem with the extortionate and frankly unnecessary parking fees on arrival at the hotel as an external company now controls the hotel car park.

Cons:

There was no housekeeping on either Christmas Day or Boxing Day which resulted in no clean towels, the tea, coffee, water etc not refilled, used cups and glasses not washed, the bathroom uncleaned, the bed unmade and a complete lack of service or any level of interest from staff on reception.
The room had one panel heater which I was required to turn on when I arrived in the room late at night. The temperature outside was minus zero. At 5.40am a thunderous sound was emitted from the vent in the main bedroom. When I enquired with the night porter what this noise was he said it was the hotels' air conditioning system.
There was no heating at all in the bathroom, and with no external ventilation as the window could not be opened and was in an exceptionally poor state of repair, the bathroom was cold and steamed up very quickly.
The shower head was blocked so water leaked from it rather than flowed.
The bathroom tiles were extremely cold to walk on.

2026-01-30 • via Nuitee
M
Michael • solo_traveller • gb
5
Poor stay
Pros:

Not a lot

Cons:

Paid parking with an app that’s crap . Felt ripped off as did others. Would not stay again with this hotel group. Piss takers.

2026-01-27 • via Nuitee
P
Parki AL • family_with_children • gb
6
Not too bad
Pros:

Access to Motorway

Cons:

No hot food by the time i got there @21.30

2026-01-23 • via Nuitee
G
Gavin • couple • gb
6
Pros:

Locality to where we were going.
Matts ability to juggle different roles & his exceptional customer service.

Cons:

No-one on Reception when arriving, had to shout and then go to restaurant to get Matt. No bell!
Car parking cost ? Why need to pay?
Food not been fully checked before getting to table, was a little like fawlty towers not sure if Matt was the only staff member in the hotel doing reception. Bar and kitchen.
Garlic bread not cooked correctly. Just grilled on a plate so the bottoms were stodgy and soggy & top crispy.
Bacon and cheese burger (Milford burger) missing the bacon. Side of Coleslaw not available.
Bedroom decor still needs to be updated. Underfloor heating in bathroom, had a nice bath.
Shower poor pressure just dribbled at you.
Bed, poor matress which autimatically threw both of us to the middle with a dip as deep asgrand canyon, felt like i needed a rope to get back on to the side of the bed.

2026-01-23 • via Nuitee
S
Sarah • family_with_children • gb
4
Pros:

Good access to A1M

Cons:

Tired and, dated. Couldn't reach the light switch from the bed. No USB ports bedside,

2026-01-22 • via Nuitee