The Crockett Hotel

Hotels
8.6 (2207 reviews)
320 Bonham Street , San Antonio , us
+1 210-225-6500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High parking fees
Dated bathroom
Lack of breakfast options

Categories

Cleanliness
8.36
Most reviews mention clean rooms, but there were some dated aspects in the bathroom.
Service
9.03
Staff received positive feedback, with remarks on being friendly and helpful.
Location
9.17
Excellent location, close to major attractions like the Alamo and River Walk.
Room Quality
8.62
Generally nice and comfortable rooms, but some noted issues with temperature control.
Amenities
8.15
Amenities were adequate; however, there were complaints about lacking microwaves and breakfast options.
Value for Money
8.51
Some guests felt pricing was high, while others thought it was worth the historical experience.
Food and Beverage
8.06
Mixed reviews on dining options; some appreciated gluten-free menus while others suggested more breakfast choices.
Overall Experience
8.93
Overall positive sentiment, with plans from guests to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:54

Property Description

Historic Charm and Modern Comfort
Adjacent to the famous Alamo and a short stroll from the vibrant River Walk, the Crockett Hotel seamlessly blends history with modern amenities.

Relaxation and Convenience
Start your day with a freshly brewed cup of coffee in your room before unwinding by the outdoor pool or surfing the web with complimentary Wi-Fi.

Prime Location for Exploring
Explore the city's top attractions like the Gonzalez Convention Center and RiverCenter Mall, all within walking distance. Indulge in the diverse culinary scene and lively nightlife just steps away on the River Walk.

Book now to experience the perfect combination of historic elegance and contemporary convenience at the Crockett Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

8.6
Based on 2207 reviews
Cleanliness: 8.36
Service: 9.03
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
M
Maranda • family_with_children • us
7
Would still stay here again. :)
Pros:

This hotel is beautiful, closely placed to nearby attractions, includes a coffee shop and even a restaurant with a bar.

Cons:

Staff members were not very welcoming. Also, the $50 hold I was told I would have per room is actually $75. Not a huge deal, just incorrect information from booking.com.

2026-08-08 • via Nuitee
K
krystal • family_with_children • us
10
Kind, professional, and friendly
2026-08-08 • via Nuitee
N
Nemecio • couple • us
10
2026-08-08 • via Nuitee
G
Gladymar • couple • us
6
The font desk staff treated us rudely
Pros:

Location

Cons:

Staff

2026-08-06 • via Nuitee
K
Karen • solo_traveller • us
10
Perfect!
Pros:

So historic and right in the middle of where we needed to be!

Cons:

Everything was excellent

2026-08-05 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

We enjoyed the stay at the hotel and definitely want to come back. It is close to plenty of shopping and the riverwalk as well. We ate dinner at the hotel as well which made it very convenient. There were even bath robes in the bathroom closet.

Cons:

It was perfect.

2026-08-05 • via Nuitee
G
Genetha • solo_traveller • us
8
Pros:

The location was great and the staff quickly addressed any issues we had in our room.

Cons:

The price for valet parking was more than I wanted to spend. I parked off site to save money.

2026-08-04 • via Nuitee
W
Wallace • family_with_children • us
10
Amazing!
Pros:

The staff were AMAZING!! Eduardo at the front desk was professional, courteous, timely and accommodating. The restaurant staff were great! Our favorite was Ocean. She met every request with a smile and gratitude. Kim and Ben were also great. They attended to our tables and family with professionalism. Vanessa, the manager was amazing! She checked in on us and addressed an issue we had with another waitress (name unknown) but it's not even worth mentioning the details because Vanessa handled it stat! The Sunday bartender was super amazing! Didn't catch her name but my mom did. My mom stayed behind at the bar while the family went to the alamo. My mom said she had an amazing time with the girls. Also, the entertainment at the restaurant was enjoyable and interactive. oh - and we can't forget valet. The guys were great and accommodating when we forgot things in our vehicle. We had the best time and will come again. Wish we could have made it to the pool but had too much fun elsewhere. Thank you to the amazing staff!

Cons:

There is nothing to report.

2026-08-03 • via Nuitee
L
Lawrence • couple • us
7
2026-08-03 • via Nuitee
N
Nancy • couple • us
10
Pros:

It was walking distance from all the main attractions downtown.

2026-08-03 • via Nuitee
H
hartman • couple • us
4
very hot😭
Cons:

ac was broken they offered a 50 percent discount but said we had to contact yall very very hot all night not great staff was very friendly and tried to help but stay was missrible

2026-07-25 • via Nuitee
T
Theresa • couple • us
10
Pros:

Super convenient to the Alamo and the Riverwalk!

2026-07-24 • via Nuitee
C
Cynthia • extended_group • us
10
Comfortable and great location
Pros:

Old hotel, well maintained

Cons:

Had a issue with a/c when we first arrived. Front desk immediately switched us to a more comfortable room after maintenance checked room.

2026-07-24 • via Nuitee
J
James • couple • us
7
Place was just OK. Except for location which was awesome
Pros:

Location. Crockett Tavern

Cons:

A/C inop

2026-07-23 • via Nuitee
A
Arelle • couple • us
10
Pros:

Right In the middle of everything

Cons:

Dinner downstairs

2026-07-23 • via Nuitee
N
Nancy • solo_traveller • us
2
Pros:

The ease to get to the river walk

Cons:

Bath tubs don’t drain, there’s no room service, and there’s no microwave.

2026-07-21 • via Nuitee
R
Ramona • couple • us
8
Pros:

Location, staff and service was good.

Cons:

During our stay no one came in the room to clean or stock the coffee supplies, ect. Also the bathroom on my room was a little tied for two people to be in it at the same time.

2026-07-20 • via Nuitee
M
Michelle • extended_group • us
6
Disappointing stay. The hotel needs updating, the bathroom was not clean and smelled of mildew and bleach, and customer
Pros:

The location was great. It was walking distance to the River Walk and The Alamo.

Cons:

Unfortunately, our experience at this hotel was not positive. I reserved 2

The hotel is in need of updating, and the bathrooms were especially disappointing. The tub/shower was not clean and had a strong smell of mildew mixed with bleach. The shower curtain was old and dirty too. The first room I was given was very small, so I requested a different room because I was so uncomfortable with the condition of the bathroom and size if the room.

Customer service was inconsistent. We walked past the front desk several times during our stay, and no one acknowledged or greeted us unless we spoke first. MJ at the front desk was friendly, professional, and helpful, and the woman working in the café was also kind and courteous.

Unfortunately, my experience with Melissa at the front desk was the opposite. She seemed irritated from the moment I requested a different room and came across as having an attitude. When I politely mentioned that her tone felt unprofessional, she rolled her eyes and denied it. Thankfully, I only had to interact with her once.

The valet staff was friendly and helpful, but be aware that valet parking costs $59 per night. We were also never offered information about Wi-Fi, so I’m not sure whether it was included with our stay.

2026-07-19 • via Nuitee
J
João Pedro • family_with_children • br
5
2026-07-17 • via Nuitee
M
Martin travel • solo_traveller • us
5
Pros:

Location

Cons:

Staff. Room needs updated

2026-07-17 • via Nuitee