Pan Pacific Orchard

Hotels
•
Pan Pacific Hotels & Resorts
8.8 (3921 reviews)
10 Claymore Road , Singapore , SG
+65 6991 6888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, welcoming staff and good hospitality
Stylish hotel design, great views and comfortable beds
Good breakfast and tasty F&B offerings
Nice pool and well-equipped gym/amenities
Clean and well-maintained rooms for most guests
Cons:
Crowded breakfast and busy public areas (limited loungers at pool)
Occasional cleanliness/maintenance issues (small bed-bug sighting, sewage smell, flooding incident)
Lobby bar/service inconsistencies and slow cocktail service
Some guests find rooms and pool smaller than pictured; value perceived as overrated by a few

Categories

Cleanliness
8.5
Generally reported as clean and well-kept (clean rooms, attentive cleaners), though a few isolated issues were mentioned (small bed-bug sightings, occasional sewage smell and a flood incident) that lowered confidence slightly.
Service
9.2
Staff repeatedly described as friendly, welcoming and professional; several guests praised hospitality and helpfulness, with only isolated lapses (lobby bar service, missed wrist key) noted.
Location
8.3
Location is acceptable for many (walking distance to metro/botanical gardens) but some guests found it a bit far from main attractions or not ideal; generally solid but not exceptional.
Room Quality
8.8
Rooms praised for design, comfort (very comfortable beds) and views; negatives include smaller-than-expected rooms for some guests and occasional odors/flood-related issues.
Amenities
8.9
Pool, gym and other facilities are attractive and well-appointed; main drawbacks are overcrowding at peak times (limited loungers, busy pool) and a few service lapses in spa/lobby bar.
Value for Money
8.4
Many guests felt the experience matched a high-tier hotel, but a few wrote it was overrated given cramped rooms, crowding and occasional maintenance issues—so value is good but not universally seen as outstanding.
Food and Beverage
8.7
Breakfast and dining repeatedly called good or great (wide selection, tasty items), though service and crowding can make breakfast hectic; some issues with lobby bar cocktails/service.
Overall Experience
9.6
Overall impressions are very positive — many guests describe a resort-like, memorable stay and plan to return despite a few notable negatives (flooding incident, occasional cleanliness/service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodations
Experience serenity in one of our 347 stylishly-appointed guestrooms and suites, each offering breathtaking views of either the enchanting terrace landscape or the vibrant cityscape.

Tropical Leisure Facilities
Indulge in our four unique terraces - Forest, Beach, Garden, and Cloud - each offering a sensorial tropical experience. Relax at the pool bar in one of our ten Beach Club Lofts, where sandy shores meet lush foliage for the ultimate beach holiday vibe.

Exceptional Dining and Wellness
Savour Mediterranean cuisine with a Peruvian twist at Mosella, sip on champagne at Florette, or enjoy all-day refreshments at Pacific Breeze. Pamper yourself at St. Gregory Spa with a wide range of treatments, and stay active at our indoor and outdoor gyms and pools.

Book now for an unforgettable stay at Pan Pacific Orchard, where luxury meets nature in the heart of Singapore's Orchard precinct.

Important information:

The property requires guests checking-in to be at least 18 years of age.

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Please note that the Pacific Club Lounge welcomes guests aged 12 years old and above.

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Please note that roll away beds, children's cots or cribs are subject to availability.

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Please note that rates to include a breakfast option are for 2 guests only. Breakfast for extra guests (child or adult) is available at additional charges (please refer to policies).

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Please present the same credit card used to guarantee your booking during check-in. Credit cards used for nonrefundable bookings must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

8.8
Based on 3921 reviews
Cleanliness: 8.5
Service: 9.2
Location: 8.3
Room Quality: 8.8
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.7
Overall Experience: 9.6
G
Gurminder • family_with_children • gb
10
Pros:

Great people

Cons:

Nothing really everything was perfect

2026-11-07 • via Nuitee
A
Amir • family_with_children • au
10
2026-11-07 • via Nuitee
S
Samiat • couple • us
10
2026-11-06 • via Nuitee
H
Helen • couple • au
9
2026-11-06 • via Nuitee
M
Muhammad • family_with_children • gb
9
2026-11-06 • via Nuitee
M
Muhammad • family_with_children • gb
9
2026-11-06 • via Nuitee
T
Theresia • couple • se
10
2026-11-05 • via Nuitee
K
Katrine Harsem • couple • no
10
Pros:

One week stay with incl company conference. High standard hotell and great breakfast.

Cons:

Nothing to report

2026-11-05 • via Nuitee
M
Mylen • family_with_children • mq
7
Pros:

Le petit dej est varié. Le corner soupe est excellent.
La vue grâce à la grande vitre est top.

Cons:

Attention aux allergiques aux fruits de mer.
Ils ont rajouté l'information sur la composition après nos questions mais les nouilles sont cuites dans le même bouillon commun alors que certaines ont des crevettes

Les chambres sont un peu petites.

2026-11-05 • via Nuitee
H
Howickan • family_with_children • nz
10
Pros:

Very helpful

Cons:

Nothing

2026-11-04 • via Nuitee
A
Angie • couple • au
10
Pros:

Central to everything and beautiful and clean

2026-11-03 • via Nuitee
N
Nigel • couple • za
10
Pros:

Everything. Quality and service

2026-11-03 • via Nuitee
T
Tracey • family_with_children • au
10
A luxury resort on Singapore's premium shopping street
Pros:

Location on orchard road near shopping and MRT with connections to everywhere
LOVE the pool
The most comfy bed ever

Cons:

Kind of far from the main action of singapore but i had 2 nights near marina Bay before my stay at Pan Pacific
Couldn't turn off the light in the wardrobe so hard to sleep
The chair should be facing the tv otherwise you need to sit or lay on the need to watch

2026-11-03 • via Nuitee
M
Mary • couple • au
8
2026-11-03 • via Nuitee
D
Dalila • couple • es
7
Good could be amazing if only service matches location and building
Pros:

Very close to orchard road, beautiful building gorgeous swimming pool

Cons:

Club lounge offerings with timings for everything, you offer or not. Also very inexperience people serving you .

2026-11-02 • via Nuitee
L
Luciano • couple • br
10
2026-11-02 • via Nuitee
M
Monique • couple • nl
10
super
Pros:

Wat een fijn hotel! We hebben hier een heerlijk verblijf gehad. De kamer was schoon en comfortabel, met een heerlijk bed. Het personeel was ontzettend vriendelijk en we voelden ons meteen welkom. Alles was goed verzorgd en de sfeer was heel prettig. Zeker een aanrader, we komen graag nog eens terug!

2026-11-02 • via Nuitee
C
Carlos • family_with_children • es
10
Geniales instalaciones
Pros:

Las instalaciones del hotel son impresionantes, las habitaciones muy confortables y el personal muy amable. Tuvimos una estancia muy agradable mi familia y yo. Sin duda repetiríamos.

2026-11-02 • via Nuitee
N
Nikola • solo_traveller • rs
10
2026-11-02 • via Nuitee
F
Franck • couple • fr
9
Good expérience
Pros:

Vert good Design and architecture

Cons:

Chambre is too small without enough place to stock our luckage

2026-11-02 • via Nuitee