DoubleTree by Hilton St. Augustine Historic District

Hotels
•
Doubletree by Hilton
9 (740 reviews)
116 San Marco Avenue , St. Augustine , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and functional rooms
Great location
Nice amenities
Cons:
High hidden fees
Rude service
Limited breakfast options

Categories

Cleanliness
8.96
Multiple reviews noted cleanliness, yet issues with bedding were mentioned.
Service
8.93
Mixed sentiments, with some mentioning rude staff interactions.
Location
9.97
Conveniently located near shops and the city center.
Room Quality
9.42
Rooms were described as nice and remodeled.
Amenities
9.45
Amenities like the hot tub were appreciated, though extra fees were noted.
Value for Money
8.41
Many complaints about hidden fees and perceived overpricing.
Food and Beverage
7.96
Limited breakfast options with some negative feedback.
Overall Experience
8.93
General satisfaction but marred by certain negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:23

Property Description

Outdoor Swimming Pool and Complimentary Cookies

Indulge in relaxation by the outdoor swimming pool and enjoy complimentary cookies, a perfect treat for a leisurely afternoon.

On-Site Restaurant and Free Wi-Fi Access

Savor delicious meals at the on-site restaurant and stay connected with loved ones using the free Wi-Fi access available in all rooms.

Fitness Centre and Business Centre

Maintain your workout routine at the fitness centre and take care of business needs at the on-site business centre, ensuring a productive stay.

Experience the perfect blend of comfort and convenience at DoubleTree St Augustine Historic District. Book now to enjoy a delightful stay in the heart of St. Augustine, Florida.

Important information:

Please note guests must be at least 21 years of age to check in and photo identification must match the name on reservation.

Please note that parking is limited to 1 space per reservation.

Please note parking is available for a surcharge. Please contact the property for details.

When traveling with pets, please note that only dogs are allowed, with a maximum of two dogs per room and a maximum weight of 50 pounds. Please note that extra charges apply as follows:

- For 3-night stays: A nonrefundable fee of USD 75 is applied.
- For 4 or more-night stays: A nonrefundable fee of USD 125 is applied

Please note that service animals are allowed free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 24 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 740 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.97
Room Quality: 9.42
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 8.93
A
Allen • couple • us
7
Average
Pros:

Convenient and Angela in housekeeping is a rock star

Cons:

Charging $25 a day to park outside. Clerk at check had a sarcastic attitude. No ice machine on every floor and the one on 2nd floor did not work.

2026-03-25 • via Nuitee
D
David • couple • be
8
Cons:

pas possible de commander de capuccino au petit déjeuner...

2026-03-24 • via Nuitee
M
mary • family_with_children • us
8
Cons:

small parking lot

2026-03-23 • via Nuitee
B
Brad • extended_group • us
10
Pros:

Staff is awesome..
Location is outstanding. We've stayed here dozens of times and are booked for a week in the near future.

2026-03-21 • via Nuitee
A
Archie • extended_group • us
8
Pleasant
Pros:

Location and excellent beds!

Cons:

Hard to roll luggage on carpets

2026-03-13 • via Nuitee
S
Solange • family_with_children • us
7
Average but would not stay there again for the price I paid
Pros:

It was clean and comfortable

Cons:

The sketchy hotel next door, pay for breakfast pay for parking which $24.00 a day for parking was crazy. Didn’t offer decaf coffee. One of the staff members was great the not so much.

2026-03-09 • via Nuitee
O
Odyssey15207608027 • Family
10
Fun with Family
Pros:

Great location. Very clean. Staff was very friendly & professional

2026-03-06 • via Tripadvisor
C
christelle • couple • fr
8
Une nuit d étape
Pros:

Simple et pratique , literie très confortable
Chambre calme et plutôt grande
Parking devant l’hôtel facile d accès

Cons:

Manque de cachet , décoration basique
Assez impersonnel

2026-03-06 • via Nuitee
R
Robert • couple • us
10
Pros:

Location to all tourist sites in St. Augustine

Cons:

Pay to park car& not adequate parking spots

2026-02-26 • via Nuitee
B
bubba086 • Couples • Knoxville, Tennessee
2
Hotel Needs a facelift - and stick it to you on parking
Pros:

Hotel needs a facelift, several things in my room did not work- one thing that is concerning is that they charge $25 a day for parking- So when you book the room there whatever the price is, you cannot stay there for that price since they do no let you know about parking fees, unless you read the fine print on the property- so if you are driving and on a budget there are Hampton Inn's close by- I would not stay there again, this does not keep up the high standards of other Doubletree's -

2026-02-25 • via Tripadvisor
M
Mikael • family_with_children • us
9
Great place to stay!
Pros:

Great stay. Location was excellent, we walked everywhere (the fountain of youth, the fort, downtown, etc.), only needed the car to get to the lighthouse and gatorland. The ac was cool and the bed comfy. And of course the cookie was delicious 😋.

Cons:

The water in st augustine is horrible, the hotel was no different, but they did provide 2 complimentary bottles of water. The water pressure in the shower was poor, the temperature was hard to regulate and fluctuated from hot to cold! The hot tub was not working the first night, but by the second night it was good to go.

2026-02-10 • via Nuitee
S
sandra • couple • us
10
2026-02-08 • via Nuitee
A
akebera • Family • Weston, Broward County, Florida
10
Perfect Stay
Pros:

Location is perfect. Across the street from Our Lady of La Leche. Walking distance to Old Town. The trolley drives by. Went with my daughter. Room is a nice size, beds were comfortable. Bathroom is big, has all the amenities. There's a mini fridge, iron. Very clean. Lobby is also nice, they have coffee and water. There's a gym, restaurant and bar. Free wi-fi. Parking is extra. Will definitely stay there again.

2026-02-06 • via Tripadvisor
7
717dirkv • Couples
2
Mold, Dirty Bedding, and Poor Front Desk Conduct
Pros:

Our stay at DoubleTree by Hilton St. Augustine Historic District was deeply disappointing from start to finish.

At check-in, the front desk agent was rude and uninterested. She made comments implying that the area was unsafe, clearly to upsell us on paid parking. We were told, “Don’t look up when your windows get smashed in... it happens.” This felt inappropriate and misleading, especially since street parking in the area is free and commonly used. And the area is very safe.

Once in the room, the issues only escalated. The room had an unpleasant smell, and the bedding was unacceptable. All four pillows were visibly sweat-stained, and the bedding itself was disgusting. To their credit, another staff member was very kind and helped change the bedding with us.

After finally settling in, I went to take a shower, only to discover extensive mold in the bathroom. We reported this to the front desk employee, who moved to a new room.

Unfortunately, the second room had the exact same issues: smell, four sweat-stained pillows, dirty bedding, and mold in the shower. At that point, we had no confidence that the situation would improve, so we checked out and left the hotel entirely.

We also contacted Hilton customer service, but they did not meaningfully help resolve the situation. The only alternative offered was moving us to a hotel at roughly half the price of what we originally paid, which was not an acceptable solution given that the issue was cleanliness and standards, not a preference downgrade.

We ultimately stayed at the AC Hotel St. Augustine at a similar price point, and the contrast could not have been clearer: spotless room, clean bedding, modern facilities, and a genuinely friendly and professional front desk staff.

For a Hilton-branded hotel, the cleanliness standards, front desk conduct, and lack of effective customer service were unacceptable. I would not stay here again and cannot recommend it.

2026-01-31 • via Tripadvisor
R
Regina • solo_traveller • us
8
2026-01-29 • via Nuitee
L
Lagar_7 • Couples • Southampton, Long Island, New York
6
Good location
Pros:

I picked this hotel for two reason. First it was close to town.As an older couple it took us about 20 minutes to get into restaurants.
Second was the EV charging station. They only have one and it's NOT a fast charger. It's a level 2 charger.
If you want Wifi you have to be a honors member. You can't download anything.
They do have free coffee available in the morning with hot water for tea but no decaf coffee was available .
They have a small restaurant where you can breakfast for between 15-17 dollars. If you walk up the street Dennys has a good breakfast.

Room was clean but rug should be replaced.

2026-01-23 • via Tripadvisor
S
Sharon • extended_group • us
10
2026-01-20 • via Nuitee
D
Danielle • couple • us
6
Disappointing followed by okay
Pros:

The staff was pleasant when speaking with them. The bed area of the room was comfortable and it was a nice touch having my name welcome me on the TV

Cons:

The shower wouldn’t drain, the toilet was having trouble flushing and it took me 2 days and asking 2 times and a backed up toilet to finally get it to be fixed. For the price I paid I felt a reimbursement or free meal or something would have been nice to offer. It was hugely inconvenient and made the trip a lot less pleasant and a lot more frustrating.

2026-01-19 • via Nuitee
J
Jesse • couple • us
4
Cons:

Had to try 3 rooms before there was one with hot water.
Found out later this is an ongoing problem

2026-01-19 • via Nuitee
M
Milind • couple • us
9
Great place to stay when visiting St. Augustine
Pros:

Clean, comfortable room, walking distance to old town, friendly staff, water and coffee in lobby

Cons:

Paying for parking

2026-01-19 • via Nuitee