DoubleTree by Hilton St. Augustine Historic District

Great stay. Location was excellent, we walked everywhere (the fountain of youth, the fort, downtown, etc.), only needed the car to get to the lighthouse and gatorland. The ac was cool and the bed comfy. And of course the cookie was delicious 😋.

Location is perfect. Across the street from Our Lady of La Leche. Walking distance to Old Town. The trolley drives by. Went with my daughter. Room is a nice size, beds were comfortable. Bathroom is big, has all the amenities. There's a mini fridge, iron. Very clean. Lobby is also nice, they have coffee and water. There's a gym, restaurant and bar. Free wi-fi. Parking is extra. Will definitely stay there again.

Our stay at DoubleTree by Hilton St. Augustine Historic District was deeply disappointing from start to finish.

At check-in, the front desk agent was rude and uninterested. She made comments implying that the area was unsafe, clearly to upsell us on paid parking. We were told, “Don’t look up when your windows get smashed in... it happens.” This felt inappropriate and misleading, especially since street parking in the area is free and commonly used. And the area is very safe.

Once in the room, the issues only escalated. The room had an unpleasant smell, and the bedding was unacceptable. All four pillows were visibly sweat-stained, and the bedding itself was disgusting. To their credit, another staff member was very kind and helped change the bedding with us.

After finally settling in, I went to take a shower, only to discover extensive mold in the bathroom. We reported this to the front desk employee, who moved to a new room.

Unfortunately, the second room had the exact same issues: smell, four sweat-stained pillows, dirty bedding, and mold in the shower. At that point, we had no confidence that the situation would improve, so we checked out and left the hotel entirely.

We also contacted Hilton customer service, but they did not meaningfully help resolve the situation. The only alternative offered was moving us to a hotel at roughly half the price of what we originally paid, which was not an acceptable solution given that the issue was cleanliness and standards, not a preference downgrade.

We ultimately stayed at the AC Hotel St. Augustine at a similar price point, and the contrast could not have been clearer: spotless room, clean bedding, modern facilities, and a genuinely friendly and professional front desk staff.

For a Hilton-branded hotel, the cleanliness standards, front desk conduct, and lack of effective customer service were unacceptable. I would not stay here again and cannot recommend it.

I picked this hotel for two reason. First it was close to town.As an older couple it took us about 20 minutes to get into restaurants.
Second was the EV charging station. They only have one and it's NOT a fast charger. It's a level 2 charger.
If you want Wifi you have to be a honors member. You can't download anything.
They do have free coffee available in the morning with hot water for tea but no decaf coffee was available .
They have a small restaurant where you can breakfast for between 15-17 dollars. If you walk up the street Dennys has a good breakfast.

Room was clean but rug should be replaced.

Clean, comfortable room, walking distance to old town, friendly staff, water and coffee in lobby

Had expected breakfast at no charge and meals pricey.

Great location. Everything is walkable.

The staff was pleasant when speaking with them. The bed area of the room was comfortable and it was a nice touch having my name welcome me on the TV

There was no breakfast unless you want to pay $15.00 What a major disappointment. Left with nothing.

Location was great
Rooms were clean
Staff was very friendly and helpful

Pocas cosas en realidad.

We stayed here for a 2-night getaway in Saint Augustine. We enjoyed the location in the historic district. The location is excellent, close to the attractions in the historic district. The rooms were extremely clean. And the breakfast was a great bonus. I recommend this hotel highly. The only reason that I would give it four instead of five stars was that it was during COVID, and I am not one who doesn't like my room cleaned each morning. It is a really good and reasonable Hotel.