Grand Hotel Rimini

Non funzionava il rubinetto dell'acqua calda della doccia. Mi hanno messo a disposizione temporanea un'altra camera per lavarmi. Mi sono dovuto spostare con un'accappatoio.
Situazione intollerante per un hotel di lusso

Excellent location

Sempre bellissima esperienza

Review for Grand Hotel Rimini

The hotel is beautiful and elegant, with charming architecture and a luxurious atmosphere. Breakfasts were excellent, offering a wide variety of fresh and delicious options. The overall experience was very pleasant.

However, the rooms could benefit from some renovation, as certain elements are starting to show their age. I was quite surprised that in a five-star hotel, complimentary water was only provided on the first day and not replenished daily. There was also no coffee in the room, which is unusual for this level of accommodation.

One important note: it’s not advisable to book a sea view room. While the view is lovely, the seaside area is full of nightclubs, and the music can be extremely loud throughout the night, making it difficult to sleep.

Also, for international travelers — if you leave the hotel’s immediate area, it can be very difficult to find a taxi. Unfortunately, the front desk is unable to arrange taxi pickups outside the hotel premises.

That said, the stay was overall enjoyable, and the staff were polite and helpful.

Had an amazing stay at the hotel. Very high skilled staff. Excellent level of service, from brekfast to dunner and inbetween.

The staff was always wonderful and helpful.

Fantastic hotel in lovely Rimini. Located at the beach with good food and great service from the staff.

Yleiset tilat komeat, mutta huone todella pieni ja vaatimaton, kolmen tähden tasoa. Palvelu vaihtelevaa. Allas auki vain 9-16.30.

Great hotel

I would not stay here again. Whilst the building was stunning and the room we were in had been upgraded, there were so many problems.
Our aircon didn’t work on the 1st night, there was excessive noise all 3 nights from outside, you could hear people talking in the next door room, their dog was barking and crying all night and then to top it off, we were charged to use the beach which it doesn’t say on hotels.com.
I wouldn’t recommend for a relaxing stay

The hotel Is lovely and an OK location, but the service especially from the front desk was downright rude.
I would not recommend this place to anyone.
The attitude towards me as a guest was sustained and inconveniencing them when asking simple questions.

If you are thinking of booking the hotel because they have their own beach…be warned that is a minimum of €85 per person per day extra.
The other beaches on the strip are around €20-40. This is just gouging. Might be why their area is almost empty the entire time and the other places packed.

The property is beautiful and certainly looks five star, but the service unfortunately falls far below five star. There was no introduction to the hotel from the staff which would have been nice to known (like that the spa is pre-booked only and not included). They didn’t know how much the sun loungers cost, what was on the food menu etc which could indicate high staff turnover as they didn’t seem aware of any of the key facts.

The worst aspect of the trip was that they had a private party with loud music until past midnight which was extremely inconvenient to guests who wanted to go to bed before this time. We spoke to Valentina at the desk who shrugged and said there is nothing they could do. Fortunately, the manger stepped in and relocated us to another room away from the loud music. However, the new room didn’t have working air con and the reception desk needed to be contacted four times to switch it on. We slept really badly due to the heat in the room.

Overall the impression was that the staff don’t care and they lack experience. You can’t be a five star hotel and offer two star personnel services at these prices. There is serious staff training issue that needs to be addressed. They hotel needs to decide who is more important, the private function or the guests? They are trying to keep both happy and it’s not working. When we complained in the morning all we got was €10 off the price which is a bit of a joke given how much the rooms cost and how poor the service was

Gute Lage Sauberkeit sehr gutes Essen sehr guter Service.

Air conditioning did not work. Otherwise, a very nice hotel.

Srunnign property. Right on the sea front. Well maintained pool and garden. I opted for half board. Worth it, the food was outstanding. Staff are lovely and very friendly. I didnt want to leave.

Great hotel and really nice and highly qualified staff especially Mrs. Margarita.
She was very helpful and kind. Is rear in this time to meet such a hardworking and generous people! Highly recommend!

What a gem- a historical landmark and museum. A professional, quality staff, unique rooms, excellent breakfast, gourmet dinner, awesome wine selection, etc. The value was just unmatched in terms of what you receive for the cost, especially compared to hotels in the US. One of the best hotel experiences I have had in a long time in my travels.

Albergo iconico e bellissimo. Lo staff potrebbe essere più sorridente e disponibile. Colazione di qualità anche se mi sarei aspettata un po’ di varietà almeno su torte e prodotti fatti in casa.

Loved Rimini, especially the downtown area. The beach was lovely and relaxing. The hotel is Grand - manage your expectations when booking an historic property. The room was small, but beautiful and well maintained. The grounds were lush and inviting.

Tutto ok, hotel storico di alto livello. Camera dotata di ogni confort, materasso comodissimo, bagno non ampio ma completo. Colazione stratosferica, veramente regale! Soddisfatto.