The Hotel Windsor

Hotels
8.6 (5064 reviews)
111 Spring Street , Melbourne , au

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Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room conditions
Elevator issues

Categories

Cleanliness
7.86
Multiple mentions of old or inadequate room conditions, including unpleasant odors and pests.
Service
9.33
Staff are frequently described as friendly and helpful.
Location
9.37
Repeated positive comments about the proximity to key attractions and transport.
Room Quality
7.82
Inconsistent room quality described, including old furniture and some issues with the room condition.
Amenities
8.35
Mention of lacking features like mini fridges and inconsistent elevator service.
Value for Money
8.31
Overall reasonable but mixed due to amenities and room quality.
Food and Beverage
8.86
Positive experiences with food quality at the dining area, but few mentions overall.
Overall Experience
8.93
Despite several issues, many guests express a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Luxurious Accommodation
The Hotel Windsor, established in 1883, seamlessly blends classic elegance with modern amenities. Each spacious room offers cable TV, high-speed internet, luxury bathrobes, and a customizable pillow menu.

Central Location
Conveniently situated in Melbourne CBD, guests are just minutes away from premier shopping, dining, and public transportation. The hotel's proximity to iconic landmarks like the Princess Theatre and Parliament Train Station makes exploring the city a breeze.

Historic Charm
As a Melbourne landmark with 19th-century decor and high ceilings, The Hotel Windsor exudes timeless charm. Indulge in exquisite dining at One Eleven and experience a piece of history at The Cricketers Bar. Book now for a truly unforgettable stay at The Hotel Windsor.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.48% charge when you pay with an American Express, Diners Club or JCB credit card.
Please note that there is a 1.76% charge when you pay with a Union Pay credit card.

Please note that this property is strictly nonsmoking. If evidence of smoking is found in the rooms, an additional cleaning fee may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 5064 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
A
Andrew • couple • au
7
Really glad we stayed and look forward to returning.
Pros:

Lovely old world charm, really good room size with a hallway, bedroom, walk in robe and a bathroom.
Recent renovations so the paintwork was really fresh.
Great location for shops and restaurants, short walk to gardens.
Excellent value for money, we took the valet parking and breakfast package with a room upgrade.
Solid walls so the room was quiet even though we were near the lifts.
Breakfast was lovely in the beautiful dining room.

Cons:

A few small things..
The room was cold and the heater/aircon unit looks ancient. Maybe the hotel could at least turn the heater on before guest arrival. It took over ten minutes between turning the heater on before it started working. I called guest services and a very abrupt lady told me to wait twenty minutes then call back. Not really five star service.
The TV wouldn’t turn on with the remote, we discovered it was all turned off at the wall. Surely preparing a room would see the TV turned on at the wall?
The gap between toilet and vanity is so small I needed to sit sideways. The toilet took twenty minutes for the cistern to fill, I took the cover off the cistern, made an adjustment and it seemed to improve.
The bathroom door hinges squeaked really loudly. Maybe the cleaners could tell maintenance and a spray of WD40 is simple to do.
Bed was firm, pillows thin, no extra pillows or cushions provided in the room.
Dressing gown but no slippers.
Overall staff were efficient but lacked warmth.

2026-06-06 • via Nuitee
J
Joseph • solo_traveller • au
8
2026-06-06 • via Nuitee
D
Deirdre • solo_traveller • au
8
Pros:

Convenience to theatres

2026-06-05 • via Nuitee
P
Pei • family_with_children • au
3
No
Pros:

No

Cons:

Yes

2026-06-05 • via Nuitee
K
Karen • solo_traveller • au
9
A worthwhile experience to stay at a heritage facility with optimal service
Pros:

Such an experience to stay at a heritage property

Cons:

Given the age of the property some facilities like air conditioning and plumbing are not as effective as a newer property. The balance is between technology and character.

2026-06-05 • via Nuitee
S
Sagala • couple • lk
7
Clean comfortable room but more needs to be done in the common areas.
Pros:

The bed was super, and the linen crisp.

Cons:

The common areas were need upgrading.

2026-06-04 • via Nuitee
S
Sandy • couple • au
8
Pros:

Convenient to places we wanted to visit.

Cons:

The property was dated but part of the charm

2026-06-04 • via Nuitee
L
Lisa • solo_traveller • au
6
Great location but upgrades needed
Pros:

Location, staff service, room was good size and clean. The high tea was fabulous generous with food and staff were amazing. Interesting watching a mouse run back and forth the dining room but we were denied taking our left over cakes with us back to our room....

Cons:

The bed was lumpy, and uncomfortable, definitely let the entire experience down. I had a 3 night stay and had to ring down for extra milk (uht) on the first night would have preffered fresh milk, wasn't sure where I could get a decent coffee in the hotel. I also specified and upgraded to room with a view but I was put in a room with no view (windows were filmed over), the corridor to and from my room felt unsafe (long dark isolated at the back of the hotel).

2026-06-04 • via Nuitee
C
Craig • solo_traveller • au
9
Loved it will definitely stay again
Pros:

The historic building. Beautiful

2026-06-04 • via Nuitee
C
Chris • couple • au
8
2026-06-03 • via Nuitee
R
Rosita • solo_traveller • au
10
Wonderful!
Pros:

I love the peaceful old world feel and closeness to a nice part of the city for cafes and shopping.

Cons:

I was travelling from bendigo and would have loved earlier access to my room to settle
in and refresh before my meeting.
The three times I’ve needed early check-in and requested. It a week earlier it’s been only a minimal time difference. Access from
noon for pre booked people regional visitors would be very helpful.

2026-06-03 • via Nuitee
K
Killeen • extended_group • au
7
Good work location, quirky hotel.
Pros:

Quirky historic hotel great location, enjoyed the history of it

Cons:

Staff could have been a little happier,most didn’t appear to have much interest, it seemed a little sad as the hotel is something to be proud of even if it’s a little shabby, that’s part of its charm I think

2026-06-03 • via Nuitee
N
Narelle • couple • au
9
A comfortable place to stay.
Pros:

A beautiful hotel, bed was comfy, rooms were large.

Cons:

Toilet and vanity basin were extremely close

2026-06-03 • via Nuitee
G
Glik • couple • au
10
2026-06-02 • via Nuitee
R
Rebecca • couple • au
9
2026-06-02 • via Nuitee
C
Carolyn • couple • au
8
Nice comfortable stay.
Pros:

Central location, easy walking distance to shops, restaurants, theatre district, MCG and Southbank. Rooms are large with comfy bed.

Cons:

Staff not overly friendly. Miss the old days when a doorman meet you at the front door and staff were more attentive, made you feel special. Interior lovely but getting a little tired.

2026-06-02 • via Nuitee
S
Steven • solo_traveller • au
9
2026-06-01 • via Nuitee
P
Peter • couple • au
9
2026-06-01 • via Nuitee
J
Jo-Anne • extended_group • au
7
Pros:

The location and setting is really beautiful.

Cons:

I booked two rooms, same price, same standard (superior). My friend’s room was much bigger and had a nicer view. I could understand if my room was a lower price or a different standard, but for the same price, it was disappointing.

The check in process was long. We arrived at check in time (3pm) and I was the 8th in line. There were 2 staff checking guests in, a third staff member left the area. Having 3 staff on for check in would have reduced the time waiting to check in (20 mins), there was a wedding on and many people standing around. The staff were lovely and very accommodating.

2026-06-01 • via Nuitee
V
victoria • solo_traveller • au
10
Loved every minute
Pros:

So much history
Friendly staff
Wonderful location

Cons:

Nothing

2026-06-01 • via Nuitee