The Hotel Windsor

Hotels
8.6 (5064 reviews)
111 Spring Street , Melbourne , au

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room conditions
Elevator issues

Categories

Cleanliness
7.86
Multiple mentions of old or inadequate room conditions, including unpleasant odors and pests.
Service
9.33
Staff are frequently described as friendly and helpful.
Location
9.37
Repeated positive comments about the proximity to key attractions and transport.
Room Quality
7.82
Inconsistent room quality described, including old furniture and some issues with the room condition.
Amenities
8.35
Mention of lacking features like mini fridges and inconsistent elevator service.
Value for Money
8.31
Overall reasonable but mixed due to amenities and room quality.
Food and Beverage
8.86
Positive experiences with food quality at the dining area, but few mentions overall.
Overall Experience
8.93
Despite several issues, many guests express a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Luxurious Accommodation
The Hotel Windsor, established in 1883, seamlessly blends classic elegance with modern amenities. Each spacious room offers cable TV, high-speed internet, luxury bathrobes, and a customizable pillow menu.

Central Location
Conveniently situated in Melbourne CBD, guests are just minutes away from premier shopping, dining, and public transportation. The hotel's proximity to iconic landmarks like the Princess Theatre and Parliament Train Station makes exploring the city a breeze.

Historic Charm
As a Melbourne landmark with 19th-century decor and high ceilings, The Hotel Windsor exudes timeless charm. Indulge in exquisite dining at One Eleven and experience a piece of history at The Cricketers Bar. Book now for a truly unforgettable stay at The Hotel Windsor.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.48% charge when you pay with an American Express, Diners Club or JCB credit card.
Please note that there is a 1.76% charge when you pay with a Union Pay credit card.

Please note that this property is strictly nonsmoking. If evidence of smoking is found in the rooms, an additional cleaning fee may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 5064 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
N
Neville extended_group au
10
2026-06-13 via Nuitee
A
Amber solo_traveller au
10
2026-06-13 via Nuitee
R
Robyn solo_traveller au
7
Not as good as I exoected.
Pros:

Location and staff

Cons:

Room was a bit run down, slow running cistern, wobbly powerpoint.

Included breakfast was a let down, would be better option to have breakfast off site.

2026-06-13 via Nuitee
D
Daniel couple au
10
2026-06-13 via Nuitee
G
graeme couple au
9
Great option for city stay
Pros:

Style, spacious, location

2026-06-13 via Nuitee
S
Shona couple au
8
Very comfortable stay at an iconic location
Pros:

Great location, comfortable quiet room and great breakfast.

Cons:

Common areas are looking a bit shabby

2026-06-13 via Nuitee
M
Michael couple au
8
Pros:

Location to Parliament Station and the theatres.

Cons:

She’s looking a bit tired.
The room heater was not very warm on a cold night.

2026-06-12 via Nuitee
K
Krystel solo_traveller au
10
2026-06-12 via Nuitee
F
Fiona couple au
6
Good for overnighter
Pros:

Location is great for a night at footy. The breakfast and staff are always exceptional.

Cons:

Everything was great but the mattress in our room was really hard and lumpy just not comfortable. We have stayed previously and bed was great. Perhaps it was just the matrrss in this room that needs an upgrade

2026-06-12 via Nuitee
D
David couple au
9
Excellent, I love the Grand Hotels history and charm.
Pros:

Very comfortable large bed with good linen.
Good water pressure.
Good quality toilet paper.

Cons:

There was no information on local attractions in the room.
There was no room service information in the room.
The menus in the dining room were on sheets of paper which had been reused, and often crumpled or grubby. It would cost very little to remedy this.

2026-06-12 via Nuitee
M
Marree couple au
9
Over all I would stay there again
Pros:

The staff was very helpful
The bed was comfortable

Cons:

The shower was above the bath
They should take showers out of a couple of rooms and offer people a shower no bath and see off this is popular

2026-06-12 via Nuitee
L
Leanne couple au
10
Love the hotel location and price
Pros:

This hotel is a favourite of ours and always stay there.

Cons:

Could have had extra pillows!

2026-06-11 via Nuitee
J
Jane couple au
8
Very comfortable stay with old world charm.
Pros:

Wonderful location. Large room.

Cons:

Creaky floorboards.
Service at breakfast.

2026-06-11 via Nuitee
C
Craig couple au
7
2026-06-11 via Nuitee
S
Steven solo_traveller au
8
Pros:

Character. Excellent location v quiet and comfortable hotel.

Cons:

All ok

2026-06-11 via Nuitee
M
Mark couple au
8
2026-06-11 via Nuitee
B
Beverley couple au
4
It was okay but not good enough to recommend to others, or to rebook on another visit to Melbourne
Pros:

The staff were friendly and helpful
The hotel has some lovely historical features

Cons:

It is tired and getting rather grubby
We tried to contact reception/housekeeping on two occasions on different days, both times the phone was not answered

2026-06-11 via Nuitee
D
David couple au
6
Location is ideal, however has lost its lustre and reputation with plenty of alternatives now surpassing the quality exp
Pros:

Location was ideal given that it was close to meetings / conference.

Cons:

Unfortunately it is an old and tired hotel, with rooms dated in decor, however the room allocated was clean and comfortable. The room did not have a walk in shower (shower over bath) which is disappointing given we are now in 2026. Suspect the rate paid dictated the room allocation.

2026-06-11 via Nuitee
C
Chloe couple au
10
2026-06-11 via Nuitee
P
Penelope solo_traveller au
9
2026-06-10 via Nuitee