Embassy Suites by Hilton Detroit - Livonia/Novi

Rooms are always comfortable and roomy and the staff is great

Not much, rude staff, dirty, uncomfortable beds, slow elevators, and no air conditioning. My balcony door was left open before I even got to the room because they knew it was hot. Instead of fixing the AC.

very nice and peaceful

This hotel is terrible. The entire facility is dirty, carpet hadn't been vacuumed for quite some time, stains on furniture & drapes, ceiling leaks, outdated furniture. The only positive was the catering staff. I was there for a business meeting and several of our group refused to stay there. Others said their tub didn't drain and one person said water was dripping in his tub from above. It was an awful experience!!

It was a very busy check in and only 1 representative available. We waited in line for about 20 minutes and got to the desk at 5, an hour after the official check in time. Our room, on the top floor, was not available, not cleaned and would be another 30-45 minutes. After a long day of driving we chose to take another room and had to remind the front desk that the rate should be less. Unfortunately this room back up to the Interstate so with constant traffic noise we slept very little. We complained the next morning, asked for a different room and was told one would be ready for us that afternoon. When we got the keycards and went to the room, there was no shower curtain.
This is an older hotel and not updated. None of the elevators were working when we first checked in.
The rate was good, but for good reason, given the condition of the hotel. The breakfast was good, including the omelettes.
We won't stay at this hotel again.

Nice hotel but in need of repairs

The bed was comfortable and the hotel was quiet. The check in was quick.

Complimentary Drinks and their breakfast

We always love the omelette bar for breakfast, the staff are nice and helpful, and rooms are always good. The complimentary drinks are a godsend at night, and the snack bar for it is a lovely extra touch on top of that!

Have stayed at hundreds of Hilton hotels and this was the dirtiest and most poorly run that I’ve ever stayed at. We got there late so just dealt with it for one night but others in our group had arrived earlier and decided to leave because it was so bad.

Staff was rude but worst of all was the filthy and worn out room. Hair all over one of the beds, fridge not cleaned out from the last occupants, disgusting carpets and couch, and I could go on.

Made the mistake of not reading reviews before hand but see it’s quite a trend.

The guy cooking eggs Sunday morning! Very kind and friendly

Arrived at the hotel (a Hilton franchise, not corporate) around 2pm and was told my room was not ready (check in is at 4pm) but that they would let me know when the room was available. As I continued to check the app I could see my assigned room was still not ready. Around 3:45pm I approached the front desk and to my surprise new arrivals in line were all receiving their room keycards. After waiting 15 minutes in the line I was not given any explanation for my wait but told that my room is now ready. The front desk agent was rude and unhelpful. A gentleman (Daryl) identified himself as a Regional Manager and was unable to provide any insight to me as to what happened and the reason for my 2 hour wait in the lobby.

The wifi does not work. Spoke with an employee (Valerie) who was rude, short, and offered no solutions other than to call someone in tech department (???)

The hotel is in need of upgrades and some furniture needs to be replaced.

All front desk staff members (including 'management') need additional training. The lack of empathy is in full force at this property. It goes without saying: I don't recommend this hotel and will never be staying here again.

The only thing that was decent was the made to order omelet's for breakfast. but other then that, thats about it. The rest of the stay was AWFUL.

Convenient location and breakfast