NH Collection Plaza Santiago

Hotels
•
NH Collection
8.6 (2871 reviews)
Avenida Vitacura, 2610 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 09:30 AM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2871 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
K
Kriman • solo_traveller • cl
10
2026-05-23 • via Nuitee
C
Cristian • couple • cl
10
Excelente estadía
Pros:

Muy amable y la limpieza

Cons:

Nada

2026-05-23 • via Nuitee
C
Claudia • solo_traveller • ar
9
2026-05-22 • via Nuitee
S
Silvina • solo_traveller • ar
10
2026-05-22 • via Nuitee
L
Laura • couple • br
9
2026-05-20 • via Nuitee
C
Carmen Gloria • solo_traveller • cl
10
2026-05-19 • via Nuitee
M
MARIA EUGENIA • couple • ar
10
2026-05-18 • via Nuitee
G
Guillermo • solo_traveller • ar
8
Para volver
2026-05-18 • via Nuitee
P
Pancho • solo_traveller • cl
10
Pros:

Todo

Cons:

El agua de la piscina no estaba temperada , solo eso

2026-05-18 • via Nuitee
S
Soledad • family_with_children • cl
6
Cumplió pero no volvería, creo que por lo que pagamos habríamos estado mejor en otro hotel
Pros:

El desayuno era increible, creo que pagué la estadía con el desayuno

Cons:

El personal en general no era muy amable

2026-05-18 • via Nuitee
M
Marcelo • family_with_children • ar
9
2026-05-17 • via Nuitee
M
Magdalena • extended_group • ar
10
Pros:

La comodidad de las instalaciones, la atención del personal y la ubicación

2026-05-16 • via Nuitee
M
Magdalena • couple • ar
10
2026-05-16 • via Nuitee
J
Juan • solo_traveller • cl
10
Recomendado, tiene muy buenas instalaciones y personal, súper cerca del mall y restaurantes
Pros:

Muy buen servicio, muy amables todos

2026-05-15 • via Nuitee
M
MAURICIO • couple • cl
7
2026-05-14 • via Nuitee
M
Mayra • solo_traveller • ec
8
Cons:

El desayuno muy limitado, pocas opciones

2026-05-14 • via Nuitee
J
juan carlos • couple • co
3
pesimo
Pros:

no fue agradable la experiencia, las habitaciones muy acabadas, el telefono no funcionaba, los tv no tenian acceso a internet, el diseño de las habitaciones desagradable y el mantenimiento de las habitaciones pesimo

Cons:

no me gusto el estado de las habitaciones

2026-05-12 • via Nuitee
E
Estelrrich Montero • solo_traveller • ar
6
Para mi no califica como un hotel 5 estrellas.
Pros:

La ubicación

Cons:

La piscina estaba fria, no se podia disfrutar y fue una de las razones por las cuales reserve este hotel. Desayuno normal, nada para destacar. Llame mas de 7 veces a room service y nunca contestaron, me tuve que comunicar con recepción para que les avisen y recien pasados los 20 minutos se comunicaron conmigo. La pizza que me pedi parecia una congelada.

2026-05-12 • via Nuitee
R
Ricardo • solo_traveller • co
10
2026-05-12 • via Nuitee
M
María Viviana Bruno • solo_traveller • ar
10
DESCANSANDO EN LA CIUDAD
Pros:

El desayuno es completísimo.- La ubicación es excelente, al lado del Costanera Center que es el mall más grande de Santiago.- Volvería seguro

2026-05-11 • via Nuitee