NH Collection Plaza Santiago

Hotels
NH Collection
8.6 (2666 reviews)
Avenida Vitacura, 2610 , Santiago , cl

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 09:30 AM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2666 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
V
Valderas solo_traveller cl
9
2026-03-21 via Nuitee
V
VERA LUCIA couple br
10
2026-03-21 via Nuitee
L
Luigi couple it
8
2026-03-21 via Nuitee
A
Alfonso.Burgos90 couple cl
8
Normal
Pros:

Desayuno es muy bueno, se puede realizar peticiones especiales a personal (con excelente disposición). Posee una ubicación inmejorable.

Cons:

En mi reserva había realizado check in previo con habitación especifica, al llegar al Hotel no me respetaron mi reserva y me asignaron otra habitación en una ubicación no deseada sin entregarme una mayor explicación más que sólo "estaba ocupada", no ofrezcan un check in por su página si no lo van a respetar.
Podría mejorar limpieza en habitaciones y sector de la piscina, siendo un hotel 5 estrellas y por el precio, debería ser acorde.

2026-03-20 via Nuitee
M
Marco solo_traveller cl
9
2026-03-20 via Nuitee
B
Bariş solo_traveller tr
9
Pros:

Check-in was late but receptionists were very friendly & helpful

2026-03-19 via Nuitee
S
Samuel couple ar
10
Pros:

Muy Buena Ubicación

2026-03-19 via Nuitee
E
Ekrem couple tr
7
2026-03-18 via Nuitee
F
Fernando Vidal Almonacid solo_traveller cl
9
2026-03-18 via Nuitee
B
Bastias couple cl
10
Excelente
Pros:

Hermosa la habitación. Limpia, cafetera , café te, azucar, todo bien.

2026-03-18 via Nuitee
C
Coriense couple ar
10
2026-03-18 via Nuitee
P
Pilar solo_traveller es
9
2026-03-17 via Nuitee
M
Mauricio couple cl
8
Un muy buen lugar con acceso a múltiples lugares . Gran personal
Pros:

Ubicación, tranquilidad , instalaciones

Cons:

Precio 🤣

2026-03-17 via Nuitee
C
carlos extended_group br
9
2026-03-16 via Nuitee
I
Iván couple cl
9
Buena experiencia
Pros:

Desayuno

Cons:

Que no hayan emitido la factura correspondiente.

2026-03-16 via Nuitee
P
Pedro Omar couple ar
10
Hermoso hotel
Pros:

Desayuno

Cons:

Todo bien

2026-03-16 via Nuitee
I
Ignacio solo_traveller cl
8
2026-03-16 via Nuitee
W
Wolfgang solo_traveller de
9
Ein hervorragendes Hotel in bester Lage, das seinen preis nicht ganz wert ist. Beim einchecken und auschecken muss man w
Pros:

Lage, Komfort, Sauberkeit, hervorragendes Frühstück, sehr gute Internetverbindung

Cons:

Ungenügende Personalausstattung der Rezeption. Langsame Prozesse, Warteschlange, drei Terminals an der Rezeption, von denen auch bei Hochbetrieb nur eines besetzt war.

2026-03-16 via Nuitee
S
Samuel couple ar
10
2026-03-14 via Nuitee
C
Claudio couple br
6
Razoável
Pros:

Localização, estacionamento e bom café da manhã . Camas confortáveis e quartos com bom tamanho.

Cons:

O Hotel precisa de muita manutenção nos quartos e principalmente nos banheiros. O sinal de desgaste é bem evidente e muitas coisas não funcionam bem. A limpeza também precisa ser melhor.

2026-03-14 via Nuitee