NH Collection Plaza Santiago

Hotels
8.6 (3087 reviews)
Avenida Vitacura, 2610 , Santiago , cl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

8.6
Based on 3087 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
P
Parma couple ar
10
Estadía Perfecta !
Pros:

Como todo NH Collection excelente el Hotel!!! En todos sus aspectos!!!Ubicacion, desayuno, el personal maravilloso!, las instalaciones!La genial cercanía al Costanera Center!

Cons:

Me gustó todo!!! Nada desilusionó.

2026-08-28 via Nuitee
F
Fabielly couple br
10
2026-08-27 via Nuitee
A
Adriano couple br
8
2026-08-27 via Nuitee
R
Ruas solo_traveller br
10
2026-08-26 via Nuitee
J
JORGE couple us
6
La gente de recepción mala atención
Pros:

La ubicación

Cons:

Los baños, olorosos a poso,y muy viejo y no mantenido, ejemplo las puertas mal pintadas , baños poco cómodos, clasificados como 5 estrellas es demasiado.

2026-08-26 via Nuitee
A
Andrea couple br
8
Pros:

Da localização

Cons:

Quando entrei no meu quarto, havia uma bandeja com metade de uma pizza comida

2026-08-25 via Nuitee
M
Mariana Julia couple br
10
2026-08-25 via Nuitee
J
João Rodolfo solo_traveller br
8
Confortável, próxima a pontos turísticos e metrô. Porém a localização é complicada caso pense em usar carro.
Pros:

Acomodação muito confortável, bom espaço e equipada com frigobar e cafeteira nespresso.

Cons:

Bem localizada, porém se a ideia é usar carro , melhor evitar horários de pico pois o trânsito é muito intenso na região,

2026-08-24 via Nuitee
A
Alex solo_traveller cl
7
Hotel sobrevalorado
Pros:

La ubicación

Cons:

La habitación no tenía insonorizacion, se escuchaba el tráfico, personal de recepción no muy amable a diferencia de personal del desayuno. Camas un poco duras.

2026-08-24 via Nuitee
I
Igor couple br
10
Pros:

No coração de Santiago. Perto de tudo.

2026-08-23 via Nuitee
solo_traveller ar
8
Estadia super confortable en Santiago de Chile
Pros:

La atencion del personal. Cometi un error en la fecha de la reserva y me lo resolvieron sin problema. Unos genios, siempre bien predispuestos. Una mencion especial para Andres, quien resolvio super rapido el problema de mi reserva.

Cons:

La pileta climatizada. Intente usarla dos veces pero fue imposible, el agua estaba helada. Una pena porque la vista que tiene de la ciudad es excelente, pero tanto el agua como el ambiente estaban super frios.

2026-08-23 via Nuitee
B
Beatriz Fernanda solo_traveller ar
10
Excelencia
Pros:

Hermoso hotel frente al shopping. Es la 3°vez que me hospedo ahí. El desayuno es fantástico. Camas cómodas, habitación amplia. El personal es muy amable.

2026-08-22 via Nuitee
C
Cecilia couple ar
9
2026-08-22 via Nuitee
V
Valdes alarcon couple cl
10
2026-08-21 via Nuitee
S
silvia patricia couple ar
9
es resumen todo muy bien.
Pros:

la ubicación es excelente, buena comunicación con la ciudad y frente al Shopping Costanera Center

Cons:

el desayuno, un desayuno sin medialunas, no existe para mi.. Sería bueno poner una planchita tostadora, cualquier pan feo se mejora con el calor

2026-08-21 via Nuitee
A
Antonio Elias family_with_children br
8
2026-08-21 via Nuitee
E
Esteban solo_traveller py
9
2026-08-21 via Nuitee
A
Alfredo family_with_children co
10
2026-08-20 via Nuitee
G
Gervasio couple ar
5
Pros:

Buen ubicación

Cons:

Te cobran 15 dólares por hora por early check in. El baño medio viejo y no limpio (foto)

2026-08-20 via Nuitee
D
Diego solo_traveller ar
9
Pros:

Excelente la pileta ..buena temperatur

2026-08-20 via Nuitee