NH Collection Plaza Santiago

Hotels
8.6 (3087 reviews)
Avenida Vitacura, 2610 , Santiago , CL
+56 2 2433 9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Cleanliness issues
Overpriced

Categories

Cleanliness
7.83
Unclean rooms reported, affecting overall perception.
Service
9.3
Mixed reviews; some friendly staff noted, but overall service was inefficient.
Location
10
Excellent location with good proximity to shops and amenities.
Room Quality
8.34
Reported issues with room assignments and decor left some guests disappointed.
Amenities
8.79
Amenities were noted as minimal and some service issues reported.
Value for Money
7.82
Considered overpriced for the quality and services received.
Food and Beverage
6.78
Food quality criticized; poor restaurant experience reported.
Overall Experience
9.93
Overall experience varied widely, with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:30

Property Description

Luxurious Amenities
Indulge in a stay at NH Collection Plaza Santiago, where a sophisticated ambiance meets top-notch facilities like an indoor pool, a modern gym, and an acclaimed restaurant.

Elegant Accommodations
Experience chic and non-smoking rooms adorned with stylish wooden furniture, floor-to-ceiling curtains, and a calming color scheme. Enjoy in-room comforts such as cable TV, minibars, and some with relaxing bath amenities.

Convenient Location
Situated just steps away from Costanera Center shopping mall and close to Tobalaba Metro Station, our hotel offers easy access to the city's attractions. Plus, with free WiFi and private parking, your stay is both seamless and enjoyable.

Book now to elevate your Santiago experience at NH Collection Plaza Santiago!

Important information:

- Please note that extra beds are only available in superior rooms upon reservation. Guests must contact the property for this request - This property is 100% nonsmoking - Based on local tax laws, all children citizens and foreigner residents must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA), the payment must be made in US dollars and a copy of the immigration card and passport must be presented - The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. When booking more than 9 rooms, different policies and conditions will be applied Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

8.6
Based on 3087 reviews
Cleanliness: 7.83
Service: 9.3
Location: 10
Room Quality: 8.34
Amenities: 8.79
Value for Money: 7.82
Food and Beverage: 6.78
Overall Experience: 9.93
F
Flavio • extended_group • it
10
2026-09-11 • via Nuitee
B
Bruno • couple • br
9
2026-09-10 • via Nuitee
C
Christianne • couple • br
10
BOA LOCALIZAÇÃO , PERTO DE METRÔ , SHOPPING E PONTO TURISTICO DA CIDADE
Pros:

CAFÉ DA MANHÃ BASTANTE SORTIDO

Cons:

NADA

2026-09-09 • via Nuitee
P
Presa • solo_traveller • uy
10
Pros:

Excelente todo

2026-09-09 • via Nuitee
R
Richard • couple • gb
9
2026-09-08 • via Nuitee
G
Guzman • solo_traveller • cl
9
2026-09-07 • via Nuitee
R
Rita Noriega • solo_traveller • pe
7
2026-09-07 • via Nuitee
A
Alexandra • extended_group • br
8
2026-09-07 • via Nuitee
C
Cybelle • solo_traveller • pe
7
2026-09-07 • via Nuitee
C
Cristian • solo_traveller • cl
7
Ubicación a un precio elevado
Pros:

La ubicación

Cons:

Creo que está bastante viejo el hotel , en cosas simples como tener que esperar mucho tiempo el
Ascensor , se nota instalaciónes un poco deterioradas para el precio creo que no vale nada la pena

2026-09-06 • via Nuitee
C
Corini • solo_traveller • br
10
Excelente
Pros:

Localização e estrutura

2026-09-02 • via Nuitee
C
Carla • solo_traveller • mx
1
PÉSIMO SERVICIO A CLIENTE
Pros:

Pésimo servicio a cliente cancelaron mi reserva con menos de 24 horas de mi viaje a chile sin una explicación ni solución

2026-09-02 • via Nuitee
P
Patricia • couple • br
8
-
Pros:

-

Cons:

-

2026-09-02 • via Nuitee
S
Sergio • couple • br
10
Reclamação, emitiram a fatura em nome da minha esposa e a dias solicito a reemissão em meu nome....
Pros:

Café da manhã e localização excelente.

Cons:

Limpeza dos quartos poderia ser melhor.

2026-09-01 • via Nuitee
M
Marco Vinicio • couple • br
10
2026-09-01 • via Nuitee
R
ROBERTA • solo_traveller • br
9
2026-08-31 • via Nuitee
E
Edilaine • couple • br
10
2026-08-30 • via Nuitee
P
Parma • couple • ar
10
Estadía Perfecta !
Pros:

Como todo NH Collection excelente el Hotel!!! En todos sus aspectos!!!Ubicacion, desayuno, el personal maravilloso!, las instalaciones!La genial cercanía al Costanera Center!

Cons:

Me gustó todo!!! Nada desilusionó.

2026-08-28 • via Nuitee
A
Adriano • couple • br
8
2026-08-27 • via Nuitee
F
Fabielly • couple • br
10
2026-08-27 • via Nuitee