DoubleTree by Hilton St Paul Downtown

Hotels
•
Doubletree by Hilton
7.7 (528 reviews)
411 Minnesota Street , Saint Paul , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Unpleasant cleanliness issues
High breakfast cost

Categories

Cleanliness
6.6
A dirty rag was found in the shower and several cleanliness concerns were raised.
Service
9.06
Staff were described as friendly and helpful during the check-in and check-out processes.
Location
9.1
The hotel is conveniently located near attractions, with a walkable distance to the Grand Casino Arena.
Room Quality
7.06
Room decor appeared worn and beds were reported as uncomfortable.
Amenities
7.59
The hotel has various amenities but the pool and breakfast options fell short of expectations.
Value for Money
7.05
Breakfast was considered overpriced for the quality offered.
Food and Beverage
6.1
Breakfast was deemed unsatisfactory for the cost and variety offered.
Overall Experience
9.06
Overall, guests enjoyed their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 02:58

Property Description

Luxurious Amenities and Services
Indulge in the comfort of spacious rooms with free WiFi, a cable TV, and tea/coffee facilities. Enjoy on-site dining at Rival House Sporting Parlor and Town Grill, or opt for room service. Stay active in the fitness center or get work done in the business center.

Convenient Location
Located in Downtown Saint Paul, connected to the city's skyway system, and close to the State Capitol building, this hotel offers easy access to key attractions like the Mall of America and Target Center.

Relaxing Retreat
Unwind in the indoor pool or take a leisurely stroll to explore the nearby attractions. With friendly staff and convenient services like a guest launderette, DoubleTree by Hilton St. Paul City Center ensures a pleasant stay.

Book now to experience the perfect blend of comfort and convenience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

7.7
Based on 528 reviews
Cleanliness: 6.6
Service: 9.06
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 6.1
Overall Experience: 9.06
J
Jason • extended_group • us
6
I’d stay there again just because of the incredibly nice staff.
Pros:

Great staff! So friendly and nice! Always there to help! Can’t say enough about the people that work there.

Cons:

Rooms are outdated. The ice buckets are a tad too small. Some of the furniture was worn out but the beds were very comfortable and clean. This is a decent hotel.

2026-03-14 • via Nuitee
C
Calvin • couple • us
9
2026-03-12 • via Nuitee
Z
ZALMAN • solo_traveller • us
2
2026-02-12 • via Nuitee
J
Jennifer • couple • us
6
Hotel was fair priced for a Saturday night for an event
Pros:

Location was great as we were attending an event at Grand Casino Arena. Staff was friendly. Room was clean.

Cons:

Website indicated a shuttle available to Grand Casino Arena; this was not available. Bed was quite uncomfortable. Toilet would not flush.

2026-02-10 • via Nuitee
L
Lowen • extended_group • us
9
Pros:

The pool was great. Breakfast was delicious. And super easy check in.

Cons:

My only complaint is the hot water took so long to come on in the shower.

2026-02-08 • via Nuitee
L
Lisa • solo_traveller • us
1
2026-01-25 • via Nuitee
D
davidhM7333AN • Business
2
Reservation cancelled by hotel last minute
Pros:

My reservation was cancelled by the hotel after it was already confirmed, for reasons unrelated to availability or payment. I was explicitly told the cancellation was based on political views rather than any issue with my stay.
This left me scrambling to find alternative accommodations at the last minute, which was stressful and costly. Regardless of anyone’s beliefs, a hotel should honor confirmed reservations or cancel only for legitimate operational reasons.
I would not book here again and would caution others that reservations may not be honored based on non-hospitality-related considerations.

2026-01-20 • via Tripadvisor
R
RockPilot • Family • Boise, Idaho
2
Do not book this dump!
Pros:

They cancelled our stay and left us with no options, mid-stay! Not worthy of the Hilton brand. Stay anywhere else! I wouldn’t let my inlaws stay here. It’s a dump in a bad part of town, don’t fall for their deceptive photography.

2026-01-19 • via Tripadvisor
M
Marian • extended_group • us
1
upset that we did not get the room at the property where we booked and paid more. A lot of hassle.
Cons:

We arrived at around 4:30pm. Was told our room was not ready and to come back within a couple of hours. Before returning I received a call from Double Tree saying they had overbooked and did not have a room for us. They instead booked us at a sister Hilton property. We had to go back to the hotel to get the paperwork to take to the other property. Arriving at the other property, was told they had no rooms with 2 beds as requested so had to share a king bed with my friend. Also Double Tree gave us the paperwork showing they were paying $166 for us to stay at the sister property which was quite a bit less than I was charged for Double Tree. Valet parking was more expensive at the sister hotel. I have never been told a hotel overbooked. I was traveling with other friends and the same thing happened to them.

2026-01-19 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Katherine • extended_group • us
9
2026-01-19 • via Nuitee
A
Alexis • family_with_children • us
1
Scam! Sects charges for everything even after being told it was included.
Pros:

The pool

Cons:

The bathroom smelled horrible the whole time. We were not given breakfast even though the app stated breakfast included. One staff (Kesha) was incredibly rude when we showed proof that the app stated breasfast, she refused to give us any explanation or help. We were also charged for parking after we were told it was validated with our stay.

2026-01-19 • via Nuitee
C
Cherie • solo_traveller • us
3
2026-01-19 • via Nuitee
W
wayne • extended_group • us
3
meh
Pros:

bed

Cons:

paying 22 for parking per night withoutbeing told. bad and expensive breakfast

2026-01-19 • via Nuitee
C
Christine • couple • us
6
2026-01-17 • via Nuitee
A
AR • solo_traveller • at
8
Pros:

Pool Bereich ist sauber, das Wasser vielleicht etwas zu kalt.

Cons:

Mit einem europäischen Double Trees kann es nicht mithalten.

2026-01-14 • via Nuitee
T
Timmy • solo_traveller • se
10
2026-01-14 • via Nuitee
J
Jamilla • solo_traveller • us
5
2026-01-12 • via Nuitee
C
Craig • solo_traveller • us
10
I’d stay again.
Pros:

Close to everything on my trip and very nice.

Cons:

Parking was a bit confusing.

2026-01-10 • via Nuitee
D
David • couple • us
9
We enjoyed ourselves and would stay here again, definitely.
Pros:

We enjoyed a very nice Thanksgiving visit with our daughter, who lives in St Paul. Staying here facilitated that nicely! The staff was exceptional, working on the Thanksgiving holiday. Thank you

Cons:

If more people were staying there, I wonder if the bar and/or restaurant could have been open. It’s understandable that they weren’t open, but it would have been nice.

2025-12-29 • via Nuitee