TownePlace Suites by Marriott New York Long Island City

Hotels
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TownePlace Suites by Marriott
9 (929 reviews)
38-42 11th Street , Queens , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Proximity to metro
Good room quality
Cons:
Breakfast variety
Safety concerns in the area

Categories

Cleanliness
8.39
Generally clean, but some reviews mentioned areas that could improve.
Service
9.86
Staff are consistently described as friendly and helpful.
Location
8.4
Near subway but some reviews questioned safety.
Room Quality
9.35
Rooms are comfortable and well-maintained.
Amenities
8.88
Good amenities including breakfast, but some noted limitations in space.
Value for Money
9.34
Good price to quality ratio mentioned in several reviews.
Food and Beverage
8.39
Breakfast variety was seen as lacking by multiple guests.
Overall Experience
9.36
Overall satisfaction with stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:18

Property Description

Central Location in Queens
Located in the heart of Queens, TownePlace Suites by Marriott New York Long Island City offers a convenient stay for guests looking to explore the vibrant city of New York.

Modern Amenities
Enjoy air-conditioned rooms, a fitness centre, free WiFi, and a shared lounge during your stay. Start your day right with a buffet, continental, or American breakfast served daily at the property.

Relaxing Terrace
Unwind and take in the city views at the hotel's terrace, perfect for a peaceful retreat after a day of sightseeing.

Experience comfort and convenience at TownePlace Suites by Marriott New York Long Island City - book your stay now for a memorable visit to the Big Apple!

Important information:

Please note, parking is available during the following times: 6:00 - 22:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 45 per day.

Location

Guest Reviews

9
Based on 929 reviews
Cleanliness: 8.39
Service: 9.86
Location: 8.4
Room Quality: 9.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
R
Romina Gisela • couple • ar
8
Pros:

la comodidad en la habitacion, te guardan la valija si necesitas

Cons:

no pasaban a limpiar diariamente, el desayuno repetitivo pero estaba bastante completo. podrian poner vajilla y no todo descartable. la ubicacion es feo el barrio, pero igual es seguro.

2026-03-21 • via Nuitee
J
JESICA • family_with_children • es
10
2026-03-20 • via Nuitee
M
MARCELA • family_with_children • co
10
Pros:

Instalaciónes, buenos cuartos. Desayuno estuvo rico.

Cons:

Limpieza de cuartos

2026-03-20 • via Nuitee
V
Valeria Guadalupe • extended_group • mx
10
2026-03-18 • via Nuitee
F
FamilyRNM • family_with_children • nl
9
Fantastisch verblijf met prachtig uitzicht op Manhattan!
Pros:

Wij hebben 5 dagen met veel plezier in dit hotel verbleven. We hadden een ruime 4-persoonskamer die van alle gemakken was voorzien. Er is een kleine keuken met werkelijk alles wat je nodig hebt: borden, schaaltjes, glazen, bestek en zelfs een vaatwasser (inclusief afwasmiddel). Ook een koffiezetapparaat met koffie en thee was aanwezig. De bedden sliepen heerlijk en het uitzicht op Manhattan vanaf het dakterras is werkelijk prachtig!

Het ontbijt was elke ochtend uitgebreid en goed verzorgd. Er was volop keuze: roerei, gekookte eieren, bacon, kipworstjes en warme oatmeal. Je kunt zelfs je eigen wafels maken! Verder waren er bagels, diverse soorten beleg (smeerkaas, pindakaas), yoghurt, melk, chocomel en vers fruit zoals bananen en appels.

Wat betreft de locatie: de metro ligt op slechts 7 minuten lopen. Vanaf daar ben je met lijn 7 razendsnel in de stad; de eerste stop is Roosevelt Island en bij de tweede stop sta je al bij Rockefeller Center (50th Ave).

Cons:

De directe omgeving van het hotel is misschien wat minder sfeervol, maar het voelde wel veilig aan door de vele grote hotels in de buurt. Je ziet bij de metro wel wat daklozen die daar bij hun auto's verblijven, maar dat hoort een beetje bij het stadsbeeld van New York; ze doen verder niets en het is gewoon even wennen.

2026-03-17 • via Nuitee
D
Dominique • couple • us
9
2026-03-16 • via Nuitee
K
Karolina • family_with_children • fi
8
2026-03-15 • via Nuitee
V
Valeria • couple • it
7
Soddisfatto ma non ci tornerei
Pros:

Pro : hotel in complesso pulito, bevande calde all’ingresso sempre disponibili, stanza spaziosa con letto comodo e bel bagno. Colazione buona ma poca scelta, vicino alla metro

Cons:

Contro : immondizia nelle immediate vicinanze del hotel, in una via lì accanto ci sono persone poco raccomandabili di sera (anche se ignorano i turisti), in 7 giorni mai rifatto il letto o spazzato per terra, abbiamo dovuto chiedere noi il cambio degli asciugamani. Poca scelta nella colazione e sempre le stesse cose

2026-03-12 • via Nuitee
S
Shanthala • family_with_children • us
8
Cons:

Window was loose open very noisy

2026-03-12 • via Nuitee
A
Anna • solo_traveller • ru
9
2026-03-10 • via Nuitee
Z
Zidzikova • couple • sk
10
2026-03-10 • via Nuitee
M
MARIE • family_with_children • fr
9
2026-03-10 • via Nuitee
J
Joseph • couple • ca
7
Nice hotel with good value…just not a good location.
Pros:

Nice clean hotel…with 24hr services

Cons:

Location…run down and sketchy area. The breakfast quality was mediocre.

2026-03-09 • via Nuitee
P
Peter • solo_traveller • at
9
2026-03-09 • via Nuitee
A
Abderrahmane • solo_traveller • ma
8
2026-03-08 • via Nuitee
D
Dorottya • couple • gb
8
2026-03-08 • via Nuitee
E
Ester • family_with_children • es
9
2026-03-08 • via Nuitee
S
Sebastian • family_with_children • us
8
Pros:

Vey friendly and helpful staff. They were very accommodating and responsive.

2026-03-07 • via Nuitee
P
Pacheco • couple • pt
8
2026-03-07 • via Nuitee
R
Raquel • extended_group • es
1
De las peores experiencias de mi vida
Pros:

Lo único bueno del establecimiento fue un chico que me atendió de madrugada el día de la llegada y me solucionó un problema en el que nos vimos envueltas porque su compañero del turno previo tenía prisa para marcharse. Lamento no recordar si nombre pero el responsable de la recepción y el saben muy bien de quien hablo.

Cons:

El día de la llegada el recepcionista no fue nada colaborativo, se negaba a cobrar la estancia como yo quería pagar, basándose en políticas absurdas que no tienen nada que ver con la realidad de los procesos de la recepción. No dormí nada esa primera noche de los nervios que cogí, hasta el punto de bajar a la recepción a las 4 de la mañana sin pegar ojo y ahí es donde el recepcionista de noche me ayuda al fin. “Servicio de limpieza” inexistente. Tan solo entraron un día a cambiar las toallas, absolutamente nada más. Tuvimos que pasar las vacaciones rodeadas de basura y toallas sucias como se podrá ver en las fotos. Baje en tres ocasiones a la recepción y solo me ponían excusas absurdas.

2026-03-06 • via Nuitee