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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Covered parking
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Garage
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Health or beauty spa nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Historical Elegance in the Heart of Florence
Luxurious Accommodations
Experience the charm of the 19th-Century palazzo with elegant rooms adorned with antique furniture, luxurious chandeliers, and wooden accents. Each room boasts a marble bathroom, air conditioning, and a flat-screen satellite TV for your comfort and entertainment.
Fine Dining and Shopping
Indulge in a delightful breakfast buffet in collaboration with Iginio Massari Alta Pasticceria. For a culinary adventure, visit the on-site Cibrèo Ristorante & Cocktail Bar offering a selection of traditional dishes. Located near the high-fashion street Via de Tornabuoni, enjoy upscale shopping just steps away.
Immerse yourself in luxury and convenience at Helvetia&Bristol Firenze – Starhotels Collezione.
When booking more than 5 rooms, different policies and additional supplements may apply.
Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example, a link to a secure payment platform.
When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.
Access to wellness center for minor is allowed from the age 14 and is subject to the written authorization of the parent or of whoever exercises legal protection. All hotel guests benefit from a 50% discount on access to the Roman Baths of La Spa.
Please note that the off-site garage is open every day from 07:00 to midnight.
Please note that the swimming pool is for adults only from 10:00 to 20:00.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible at a location nearby (reservation is needed) and costs EUR 60 per day.
Location
Guest Reviews
Location perfetta, atmosfera dell'albergo, personale molto gentile, la Spa accogliente e con diverse zone.
Non sono riuscito a capire come spegnere alcune luci di sicurezza nella stanza che erano fastidiose.
Amazing location, exceptionally clean and the staff are so lovely and helpful.
Le personnel, l'emplacement, le style et architecture de l'hotel...magnifique!
J'ai été surprise d'apprendre que le SPA n'était pas inclus dans le prix de la chambre.
Effectivement, il fallait payer 55 euros en plus pour pouvoir aller au SPA, c'est dommage...j'ai souvent frequenté les 5* et jamais j'ai du payé en plus pour aller au SPA.
Loved the facilities and the staff. The doormen in particular, super responsive and friendly!
Noise outside, albeit outside of the hotel’s control, was a problem. I woke up repeatedly.
A decoração do quarto e das áreas comuns. O profissionalismo da equipa. A qualidade do pequeno almoço.
The hotel is extremely well designed and decorated. Every one of the staff has obviously been trained to a very high standard and very attentive and knowledgeable. The dining is excellent and the facilities are first class
There was nothing to dislike
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