Hotel Urban

Hotels
•
Kavia Hotels
7.7 (211 reviews)
470 Calle 62 Entre calles 55 y 57 , Mérida , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Outdoor furniture
Shallow end
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
5.95
Multiple comments on poor cleanliness and unpleasant odors in the rooms.
Service
8.95
General sentiment of adequate service despite specific complaints about communication issues.
Location
9.95
Praise for the convenience and proximity to major attractions.
Room Quality
6.95
Complaints about room odor and maintenance noted.
Amenities
6.95
Reports of inadequate pool cleanliness and lack of sufficient facilities.
Value for Money
6.95
General sentiment that the experience did not match the pricing.
Food and Beverage
7.95
Limited comments suggest average offerings, with no strong negatives.
Overall Experience
7.95
Mixed experiences reported, with positives overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:05

Property Description

Luxurious Accommodations
Hotel Urban in Mérida offers air-conditioned rooms with modern amenities, including free WiFi and flat-screen TVs. Each room provides a comfortable stay, with some even boasting stunning city views.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or take a leisurely stroll in the serene garden. The hotel's terrace is perfect for enjoying a drink while taking in the beautiful surroundings.

Convenience and Service
With a 24-hour front desk, tour desk, and luggage storage, Hotel Urban ensures a hassle-free stay for all guests. The proximity to popular attractions like Merida Cathedral and Main Square makes it an ideal choice for travelers.

Book your stay at Hotel Urban now for a perfect blend of comfort and convenience.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only provided for adults. Breakfast for minors is at an extra cost.

The property cannot guarantee the room after 18:00 if the guest does not communicate the estimated time of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 240 per day.

Location

Guest Reviews

7.7
Based on 211 reviews
Cleanliness: 5.95
Service: 8.95
Location: 9.95
Room Quality: 6.95
Amenities: 6.95
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 7.95
A
André • family_with_children • mx
10
2026-03-21 • via Nuitee
S
Sulemy • couple • mx
10
Excelente hotel
Pros:

La amabilidad de el personal

Cons:

Pues todo me gusto 😁

2026-03-20 • via Nuitee
E
eymer noel • family_with_children • mx
10
Pros:

Céntrico, cómodo. Biennn

Cons:

.

2026-03-20 • via Nuitee
J
Jenny • family_with_children • mx
8
Es cómodo y centrico
Pros:

Me encantó la ubicación y la atención del personal.

2026-03-19 • via Nuitee
C
Carolina • solo_traveller • mx
8
2026-03-19 • via Nuitee
V
valerie • solo_traveller • fr
8
2026-03-01 • via Nuitee
C
Carlos Omar • family_with_children • mx
10
2026-02-24 • via Nuitee
A
Almengor • solo_traveller • gt
3
2026-02-22 • via Nuitee
O
OMAR • family_with_children • mx
5
Pros:

La ubicación

Cons:

La habitación con humedad y mosquito

2026-02-11 • via Nuitee
J
Julius • couple • it
8
2026-02-08 • via Nuitee
A
ANDREA ELIZABETH • couple • mx
9
Pros:

La comodidad

2026-01-31 • via Nuitee
A
André • family_with_children • mx
10
2026-01-31 • via Nuitee
R
Rivera Rivera • solo_traveller • mx
8
2026-01-27 • via Nuitee
G
Gabriela • extended_group • mx
4
Pros:

ubicacion, personal de recepción amable

Cons:

habitación olía a humedad y no me hicieron la limpieza, aire acondicionado muy ruidos y le escurría agua, habitcion exageradamente ruidosa, por estar a la orilla de la calle y cerca de lugares nocturnos y el paso de camiones urbanos considerarlo al quedarse ahí.

2026-01-23 • via Nuitee
C
Carlos • solo_traveller • mx
2
No me gusto. Micho
2026-01-19 • via Nuitee
B
Bruce • couple • mx
6
Muchas áreas de oportunidad por tener una buena ubicación
Pros:

La gente amable

Cons:

Muebles viejos y rotos

2026-01-19 • via Nuitee
S
Sandra • family_with_children • mx
8
2026-01-19 • via Nuitee
H
HECTOR • solo_traveller • mx
10
Excelente alojamiento
Pros:

Excelente atención del personal de recepción y ubicación muy céntrica enfrente de la chaya maya

2026-01-19 • via Nuitee
T
TECCIZTECATL • couple • mx
10
Cálida
Pros:

La limpieza y la ubicación

2026-01-19 • via Nuitee
M
MARCOS • couple • mx
8
2026-01-19 • via Nuitee