Hotel Tonala

Hotels
•
Independent
7.2 (20 reviews)
172 Av Hidalgo Las Ánimas, Tonalá, CHIS, 30500 , Tonalá , MX
52-45-9661008261

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Breakfast available (surcharge)
Tours/ticket assistance
Free reception
See all facilities

Review Highlights

Pros:
None mentioned
Cons:
Poor cleanliness, Negative overall experience

Categories

Cleanliness
2
Guests expressed concerns about the poor cleanliness of the hotel.
Service
5
Mixed reviews regarding service quality, with some guests experiencing satisfactory service while others were disappointed.
Location
5
No specific mentions about the location.
Room Quality
5
Insufficient information on room quality in the review.
Amenities
5
No insights provided regarding the amenities.
Value for Money
5
Not enough details to assess the value for money.
Food and Beverage
5
No feedback on food and beverage services.
Overall Experience
3
Guests overall had a negative experience and would not likely recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:36

Property Description

Breathtaking Views: Enjoy stunning views from the terrace and garden at our hotel, offering a peaceful retreat for your stay.
Culinary Delights: Indulge in international cuisine at La Terraza restaurant or opt for convenient room service during limited hours.
Modern Comforts: Stay connected with complimentary Wi-Fi, unwind with rainfall showers, and enjoy cable programming on flat-screen TVs in our 10 air-conditioned rooms.

Immerse yourself in a serene setting, savor exquisite meals, and relish modern comforts at Hotel Tonala. Book now for an unforgettable experience.

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.2
Based on 20 reviews
Cleanliness: 2
Service: 5
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 3
O
Octavio
2
Pros:

Muy mala calidad

2025-02-27 • via Nuitee
L
LIDIA MARA
10
Pros:

Está muy bien todo

2025-02-01 • via Nuitee
G
Gabriela • family
8
Pros:

Volveria a hospedarme sin duda...

2024-12-08 • via Nuitee
D
Daniel
10
Muy bueno
Pros:

Muy bueno

2024-11-28 • via Nuitee
L
Luis • family
10
Pros:

Very nice clean hotel and staff very friendly

2024-07-02 • via Nuitee
R
Ruben
10
Pros:

Ubicación uena

2024-06-26 • via Nuitee
W
Wendy Roxana
8
VOLVERIA A QUEDARME
Pros:

MUY AGRADABLE LA ATENCION DEL DUEÑO, RICOS ALIMENTOS, DESCANSE MUY BIEN

2024-04-08 • via Nuitee
T
Teresa
10
Pros:

Excelente Service, and hospitality. It had a very clean room with a private bathroom, friendly staff, within the Hotel there is restaurant providing excellent and tasty food I really enjoyed staying here. I am recommending this Hotel.
Guest from Vancouver, Canada

2024-04-08 • via Nuitee
F
Francisca Isabel • family
8
Pros:

Muy buen servicio

2024-03-31 • via Nuitee
S
Steve
8
Pros:

Off street parking can walk to plaza. Small NYC type room. Clean.

2024-02-12 • via Nuitee
R
Rigoberto
8
Muy bien
Pros:

Hace años ya me había hospedado en este hotel, pero ahora lo remodelaron y las habitaciónes quedaron muy bien, el hotel esta cerca del centro tiene muy buena ubicación, cuenta con amplio estacionamiento

2024-01-28 • via Nuitee
L
Leslie • family_with_children
10
Pros:

Everyone was very accommodating and super helpful, nice, and friendly.

2023-08-23 • via Nuitee
R
Raul
6
Pros:

No hubo agua caliente por 2 días, el baño no estaba acondicionado con el cuarto, en el segundo día hablamos con la dueña y fue muy amable en cambiarnos a otra habitación mejor pero no tuvimos agua caliente, hasta el tercer día fue que lo arreglaron. Salimos al cuarto día.

2022-01-07 • via Nuitee
V
Verified traveler • partner
10
Pros:

Very clean, well located, great service. We felt very secure and welcome. One of the best stays in a long time!

2020-01-12 • via Nuitee
V
Verified traveler • partner
4
Pros:

Me gustó la ubicación. No me gusto el trato del personal, la limpieza del baño que es deficiente, no hay agua caliente, mala señal de TV, la fotos que publican no corresponden con la realidad.

2020-01-01 • via Nuitee
V
Verified traveler • partner
8
Pros:

El establecimiento está aceptable: limpio y ordenado.

2019-10-08 • via Nuitee
V
Verified traveler • family_with_children
2
Pros:

franchement , a éviter !!
petit dej , nul !
Chambre digne d'un musé

2019-08-05 • via Nuitee
V
Verified traveler • family_with_children
6
Pros:

El servicio de agua caliente no es permanente, las puertas de madera están caídas y se arrastran

2019-07-14 • via Nuitee
V
Verified traveler • family
2
Pros:

Very old hotel where the bathroom smelled like sewer, the towels smelled dirty, and the room stinks like cigarette. Very small parking.

2019-07-13 • via Nuitee
V
Verified traveler • self
10
Pros:

El servicio muy bueno no me gusto que hay mosquitos en las habitaciones

2019-04-28 • via Nuitee