Grand Hyatt Atlanta in Buckhead

Beautiful hotel. Very clean. Friendly staff. Good food at restaurant.

Las instalaciones

The bathroom

The location was great.

Not our first time to stay. Enjoyed every trip. We stayed in the President suit this time. Unbelievable! Service was over the top as always. Especially 2 employees. Klara in the lobby bar is amazing. We've met her a few times now. Great service and treats us like family. And Sufian out front. We show up and he meets you at the car door, grabs your luggage, asks do you need the house car for dinner, and helps in every way he can. He is over the top professional!!! This man is one of the best I've ever dealt with. The hotel is great all the way around. We'll be back soon.

The upgrades here were quite nice. It had a nice look. The new menu was light on entree options. I would definitely return here. The staff is very professional.

I liked how it was in a good central location. The property itself was clean and had a welcoming, friendly ambiance.

The Grand Hyatt Buckhead remains the premier destination in Atlanta of spend you time whether for business or pleasure. This property is the brightest star of Atlanta when it comes to hotels. The staff, the location, the food all is just way more than 5 stars. The hotel was decorated beautifully for the holidays. They just remodeled the entire property and they done a stellar job of this! Beautiful, comfortable and partner that with the incredible staff... I would never stay anywhere than the Grand Hyatt Atlanta! Truly the best!

The Grand Hyatt in Buckhead is a surprisingly nice hotel. I has a luxurious feel and everyone there is nice and helpful. My experience was top notch and I would stay there again.

We are Hyatt members and this was our first experience visiting Buckhead and the Grand Hyatt. The hotel was immaculate and beautifully decorated for the holidays. The entire staff was accommodating and friendly - we felt welcome from check-in to check-out. The hotel views are amazing - we always appreciate a higher floor. The hotel was convenient to restaurants (Industry Tavern is a great recommendation) and to shopping. We enjoyed time spent with family in the bar area - experienced tasty food and cocktails!

Hotel was just okay. We didn't receive housekeeping on one of the days and the next day it didn't occur until 6pm. We contacted the front desk about this who said it would be expedited and later ignored our messages that it wasn't complete.

It was clean and quiet

This wasn't my first stay and won't be my last! I am always greeted with a smile and genuine desire to assist by the front desk staff and valet staff. The rooms have always been and so far I have been granted early check-in and late check-out. The Lounge is open 24/7 and the food selections and staff are exemplary!

Wonderful hotel! Beautiful place and wonderful customer service. I was really impressed by the level of customer service and how beautiful the hotel was.

Our room was huge and it was very clean and modern. The grand club offered a decent selection of finger foods and the breakfast was really good. Location was within walking distance to Lenox Mall, restaurants and coffee shop across the street. The waterfall was very serene and a great background for pictures. Overall it was a wonderful place and we would stay again!

Summary: A clean and functional Hyatt but sound insulation is sorely lacking by modern luxury hotel standards.
Arrival: Arrived by Uber. No valet or doorman to greet us or offer to assist luggage.
Check-in: efficient check-in, acknowledged my membership in Hyatt’s loyalty program
Room (420): Decent room with a king bed. All the usual items (e.g., mini-coffee maker, mini-refrigerator, furniture, etc.) except (and this is a major exception), the room lacked a desk. NO desk at all, which is very inconvenient for business travel. Also, the TV in the room was an old LG model that was horribly slow. On the plus side, the mini-coffee maker used Keurig style pods and produced good coffee.
Bathroom: Good lighting, full tub with shower, adequate counter space, nice new Conair hair dryer. The shampoo and conditioner were not very good.
Bed: Decent bed, good linens
Sleep quality: below average; lots of hallway noise and noise from adjoining rooms. The soundproofing in this Hyatt is decades old and not up to modern standards.
Housekeeping: Good housekeeping
Overall cleanliness: above average
WiFi: Adequate but not great WiFi
Conference facilities: Comfortable conference rooms but with slow WiFi in the conference area
Catering: Had a catered lunch buffet for speakers at the conference. The catered lunch included salad, chicken, salmon, and an apple strudel dessert. It was one of the best catered lunches at a hotel conference facility that I’ve had! Very impressed with the catering.
Gym and Misc: Good sized gym on site