Cartwright Hotel Union Square - BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (1355 reviews)
524 Sutter Street , San Francisco , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of the hotel
Cons:
Some room maintenance issues
No breakfast service

Categories

Cleanliness
7.98
Clean and well-maintained as highlighted in various reviews.
Service
8.45
Staff members received positive feedback for being helpful and welcoming.
Location
8.49
Conveniently situated close to key attractions, praised by multiple guests.
Room Quality
7.44
Mixed feedback on room quality; some guests noted old rooms requiring maintenance.
Amenities
7.97
Adequate amenities provided, including coffee machines and essentials.
Value for Money
7.93
Good pricing mentioned by guests, generally seen as fair value.
Food and Beverage
6.98
Limited service as breakfast not provided, but convenient nearby options available.
Overall Experience
7.95
Overall positive experience with minor drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Convenient Location near Union Square
Discover The Cartwright Hotel, Union Square BW Premier Collection, just a stone's throw away from the bustling Union Square in San Francisco. Enjoy the vibrant surroundings and easy access to the city's attractions.

Charming and Well-Equipped Rooms
Experience comfort and convenience in our guest rooms, each featuring modern amenities such as a flat-screen TV, CD player, and a coffee machine. The cozy ambiance with dark wood furniture adds a touch of elegance to your stay.

Business Centre and Relaxing Lobby
Take advantage of complimentary access to our well-equipped business centre with computers and a printer. Unwind in the inviting lobby with a fireplace and flat-screen TV, perfect for both work and relaxation.

Book your stay at The Cartwright Hotel, Union Square BW Premier Collection for a memorable San Francisco experience.

Important information:

Credit card used for pre-payment must be presented at the time of check-in for security verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1355 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
A
Alexander • solo_traveller • ch
8
2026-07-18 • via Nuitee
L
Laura V • solo_traveller • co
10
Pros:

The staff was very friendly and the place was nice

Cons:

Nothing

2026-07-18 • via Nuitee
B
Brian • couple • us
9
Love it here, feels like home.
Pros:

Front desk staff are wonder, especially Tai.

Cons:

No fridge or microwave

2026-07-17 • via Nuitee
M
MrRozvak • solo_traveller • pl
7
2026-07-16 • via Nuitee
S
Samuele • couple • it
7
Pros:

Camera standard, dotata di asciugacapelli, nella media degli hotel di Union Square. Acqua potabile disponibile h24. Personale gentile e disponibile che fa di tutto per offrire un early check-in.

Cons:

Tende sporche, non molto pulita.

2026-07-15 • via Nuitee
P
PEIPEI • family_with_children • hk
8
Pros:

地理位置非常方便，步行很方便。

Cons:

房间设施很陈旧，感觉有年代感

2026-07-15 • via Nuitee
L
Lydia • couple • us
10
Overall, this will be my go to hotel every time I visit the city. It’s in the middle of everything and even walking dist
Pros:

Staff was very friendly and welcoming.

Cons:

The only thing I’ll say is that they don’t have a plug near a mirror so it was kind of hard to do my hair with my curling iron

2026-07-13 • via Nuitee
S
Sanchez • couple • us
10
It was nice and enjoyable
Pros:

Friendly staff

Cons:

Parking to check in

2026-07-11 • via Nuitee
N
Nadine • extended_group • ch
9
Wir würden wieder kommen
Pros:

Das Personal beim einchecken war freundlich, die Zimmer haben soweit alles was sie brauchen, Frottes wurden immer erneuert und die Betten sind bequem und gross genug

Cons:

Es war alles etwas in die Jahre gekommen und nicht immer alles sauber, Frottee hatte fremde Haare dran und kleine Flecken

2026-07-11 • via Nuitee
N
Nicholas • solo_traveller • us
9
Comfortable
Pros:

All services

Cons:

A bigger bed

2026-07-10 • via Nuitee
J
Jose • couple • us
3
2026-07-10 • via Nuitee
V
Virulchanya • solo_traveller • th
10
Pros:

Great location. Lovely and friendly staff who looked after me really well. All facilities were in good working order.

2026-07-09 • via Nuitee
D
Daniel • couple • us
10
2026-07-06 • via Nuitee
D
Dila • couple • us
1
The worst hotel experience, I do not recommend!
Pros:

Nothing

Cons:

I didn’t like anything about this hotel. The rooms are extremely small, the building is old and poorly maintained, and the bathrooms are so tiny they feel about the size of a standard public restroom stall.

Our first room even had a rat, so we had to switch rooms. Unfortunately, the second room wasn’t any better. The cable TV didn’t work, and we had a frightening safety issue when the dresser started tipping over because one of the drawers had been left open. A heavy glass object sitting on top slid off and nearly landed on my foot. Thankfully, my boyfriend caught it just in time, preventing what could have been a serious injury.

Between the rodent, broken TV, cramped bathroom, outdated rooms, and dangerous furniture, this was one of the worst hotel experiences I’ve had. I would not recommend staying here.

2026-07-06 • via Nuitee
V
Vinit • solo_traveller • in
3
my security deposit has not been refunded yet after a month
Pros:

location was good

Cons:

Stay was clumsy, property is old and my security deposit has not been refunded yet after a month

2026-07-05 • via Nuitee
P
Patricia • couple • us
5
It was ok
Pros:

New hotel, great location.

Cons:

It was very noisy, we could hear everything from outside.

2026-07-05 • via Nuitee
H
Hernan • solo_traveller • ar
7
Ubicación perfecta
Pros:

La ubicación y la atención del personal

Cons:

El tamaño de la habitación

2026-07-04 • via Nuitee
A
ANTONIO • solo_traveller • ec
9
2026-07-03 • via Nuitee
C
Celine • couple • fr
8
2026-07-03 • via Nuitee
C
Camila • extended_group • us
10
2026-07-03 • via Nuitee