Cartwright Hotel Union Square - BW Premier Collection

Hotels
BW Premier Collection
7.9 (1396 reviews)
524 Sutter Street , San Francisco , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of the hotel
Cons:
Some room maintenance issues
No breakfast service

Categories

Cleanliness
7.98
Clean and well-maintained as highlighted in various reviews.
Service
8.45
Staff members received positive feedback for being helpful and welcoming.
Location
8.49
Conveniently situated close to key attractions, praised by multiple guests.
Room Quality
7.44
Mixed feedback on room quality; some guests noted old rooms requiring maintenance.
Amenities
7.97
Adequate amenities provided, including coffee machines and essentials.
Value for Money
7.93
Good pricing mentioned by guests, generally seen as fair value.
Food and Beverage
6.98
Limited service as breakfast not provided, but convenient nearby options available.
Overall Experience
7.95
Overall positive experience with minor drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Convenient Location near Union Square
Discover The Cartwright Hotel, Union Square BW Premier Collection, just a stone's throw away from the bustling Union Square in San Francisco. Enjoy the vibrant surroundings and easy access to the city's attractions.

Charming and Well-Equipped Rooms
Experience comfort and convenience in our guest rooms, each featuring modern amenities such as a flat-screen TV, CD player, and a coffee machine. The cozy ambiance with dark wood furniture adds a touch of elegance to your stay.

Business Centre and Relaxing Lobby
Take advantage of complimentary access to our well-equipped business centre with computers and a printer. Unwind in the inviting lobby with a fireplace and flat-screen TV, perfect for both work and relaxation.

Book your stay at The Cartwright Hotel, Union Square BW Premier Collection for a memorable San Francisco experience.

Important information:

Credit card used for pre-payment must be presented at the time of check-in for security verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1396 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
A
Amberlee couple us
8
2026-08-28 via Nuitee
A
Angelique couple nl
7
Pros:

Heerlijke bedden

Cons:

Kan wel wat opknapwerk gebruiken

2026-08-28 via Nuitee
O
oleksiy solo_traveller gb
10
Brilliant! Would definitely stay again
Pros:

I can't thank Kevin, the Assistant General Manager, enough for helping with all our concerns, answering all our questions, and making the whole experience worry-free. The location was perfect for my purposes, as the hotel is just a few minutes' walk from the office. The rooms are clean and tidy, and the staff are welcoming. Would definitely stay again when in San Francisco

Cons:

Nothing!

2026-08-26 via Nuitee
D
Dessirae solo_traveller us
9
2026-08-26 via Nuitee
S
Sharmie couple us
8
Overall good deal and decent hotel
Pros:

Very convenient for union square, north beach and Embarcadero. Rooms were good. Nothing fancy but good for short trip

Cons:

See above

2026-08-24 via Nuitee
V
vanessa couple fr
7
Bien situé, chambres et salle de bain petites
Pros:

Bien situé proche de Union Square, Câble car, bel espace pour prendre un repas

Cons:

Salle de bain minuscule, pas de frigo dans la chambre

2026-08-21 via Nuitee
M
Mireia couple es
6
Correcto
Pros:

Muy bien situado para visitar el centro de SF, las camas de la habitación normal son muy pequeñas mejor reservar cama grande, nosotros tuvimos un problema con el ruido de madrugada por alguna maquinaria del hotel y al día siguiente enseguida nos dieron otra habitación. En ese sentido perfecto.

Cons:

Un poco anticuado, algunas mejoras pero no suficientes para que este moderno.

2026-08-19 via Nuitee
A
Andreaa solo_traveller ie
10
Pros:

Location very central , lovely pleasant staff and very clean .

Cons:

Everything was great

2026-08-19 via Nuitee
R
Roberto extended_group it
9
2026-08-18 via Nuitee
K
Kaset extended_group th
3
Pros:

Location is great

Cons:

The room does not look clean and looks nothing like the photo that was online. The curtain itself was dirty, the corners were dirty, and the conditions of the room were overall very subpar. The door hinge was faulty.

2026-08-16 via Nuitee
Q
Queiroz solo_traveller us
5
2026-08-16 via Nuitee
P
Perregrini solo_traveller it
4
2026-08-15 via Nuitee
M
Mathijs family_with_children us
8
2026-08-15 via Nuitee
R
Renee couple us
5
Staff was great but they didn’t have a roll away bed. Kind if a bummer because my daughter was staying in the Sunset and
Pros:

It was very clean.

Cons:

Noise levels.

2026-08-14 via Nuitee
V
Virginia family_with_children us
9
2026-08-14 via Nuitee
S
Sadie solo_traveller us
5
okay but could be better
Pros:

good location

Cons:

payed for a queen room and received a twin, room wasn’t the cleanest, and bathroom was super cramped

2026-08-13 via Nuitee
C
Cesar solo_traveller us
10
2026-08-11 via Nuitee
T
Tony couple us
1
Pros:

I reserved a handicap room online and wheon I got there nothing was available

Cons:

I didn't like the fact I was lied too

2026-08-10 via Nuitee
M
Maica Daniela couple ph
9
2026-08-09 via Nuitee
F
Federica couple it
6
Carino senza pretese. Stanca troppo piccola
Pros:

La struttura è in una buona posizione, vicino ai mezzi di trasporto e facile da raggiungere dall’aeroporto. L’ingresso molto carino e il personale era gentile. Ottimo il check out alle ore 12:00 invece che alle 11:00 come la maggior parte degli altri hotel. Offrono caffè la mattina per tutti i clienti. Il bagno della camera era ristrutturato anche se piccolo.

Cons:

La struttura è un po’ datata anche se rimane comunque ben curata. La nostra stanza era veramente troppo piccola, l’aria condizionata vecchia ed aveva una zanzariera rotta. Poco insonorizzata, si sentono rumori sia dal corridoio che dalla strada. Va bene per una notte ma non di più.

2026-08-08 via Nuitee