Cartwright Hotel Union Square - BW Premier Collection

Hotels
•
BW Premier Collection
7.7 (1195 reviews)
524 Sutter Street , San Francisco , US
+1 415-421-2865

listing image 1
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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
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Review Highlights

Pros:
Great central location (Union Square, close to transit and attractions)
Helpful and friendly staff (named mentions: Edward, Kevin)
Clean rooms reported by many guests
Comfortable beds
Pet-friendly with no extra fee
Secure/downtown parking
Historic/charming building
Good value for short stays
Cons:
No fridge or microwave in rooms
No full breakfast; limited bread offering
Small rooms and very small bathrooms
Inconsistent housekeeping; some rooms reported dirty
Noise and occasional maintenance issues (faulty hinges, machinery noise)
Accessibility/reservation issues (handicap room not available as booked)
No rollaway beds available

Categories

Cleanliness
7
Many guests report rooms are clean and tidy, but several reviews note inconsistent housekeeping and some dirty corners/curtains.
Service
9
Staff repeatedly praised as helpful and friendly (mentions of Edward and Kevin); a few comments mention formal or inefficient interactions.
Location
9.5
Consistently praised as very central (Union Square), close to transit and major sights; excellent for short stays and sightseeing.
Room Quality
6.5
Beds are comfortable but rooms and bathrooms are often described as small, somewhat dated, and occasionally not as shown in photos; some maintenance issues reported.
Amenities
6.8
Limited amenities for some guests (no fridge/microwave, no full breakfast); positives include free pet acceptance, secure parking, and good in-room coffee.
Value for Money
8
Seen as a good deal given the location and short-stay suitability; decent value despite modest rooms and limited amenities.
Food and Beverage
6.4
No full breakfast offered (some disappointment about limited bread), though in-room coffee was noted positively.
Overall Experience
8.4
Overall positive impressions driven by location and helpful staff; some guests experienced issues with cleanliness, room size, noise, or accessibility.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location near Union Square
Discover The Cartwright Hotel, Union Square BW Premier Collection, just a stone's throw away from the bustling Union Square in San Francisco. Enjoy the vibrant surroundings and easy access to the city's attractions.

Charming and Well-Equipped Rooms
Experience comfort and convenience in our guest rooms, each featuring modern amenities such as a flat-screen TV, CD player, and a coffee machine. The cozy ambiance with dark wood furniture adds a touch of elegance to your stay.

Business Centre and Relaxing Lobby
Take advantage of complimentary access to our well-equipped business centre with computers and a printer. Unwind in the inviting lobby with a fireplace and flat-screen TV, perfect for both work and relaxation.

Book your stay at The Cartwright Hotel, Union Square BW Premier Collection for a memorable San Francisco experience.

Important information:

Credit card used for pre-payment must be presented at the time of check-in for security verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 1195 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8
Food and Beverage: 6.4
Overall Experience: 8.4
E
Erika • couple • us
9
Pros:

That is really clean

Cons:

It’s good just a little bit old

2026-10-30 • via Nuitee
S
Swastika • couple • in
9
Great value for money
2026-10-23 • via Nuitee
D
Detlefsen • solo_traveller • us
7
2026-10-20 • via Nuitee
B
Brian • solo_traveller • us
9
The staff are amazing
Pros:

It feels comfortable like a home

Cons:

No fridge or microwave

2026-10-19 • via Nuitee
C
Chandrashekar • extended_group • in
8
2026-10-19 • via Nuitee
C
Cheyenne • extended_group • us
9
Pros:

no pet fee, downtown location, secure and safe parking, friendly staff

2026-10-19 • via Nuitee
C
Cheyenne • family_with_children • us
9
2026-10-19 • via Nuitee
B
Brian • couple • us
9
2026-10-10 • via Nuitee
V
Vickie • solo_traveller • us
10
Pros:

Edward was the best. Really enjoyed talking with him. Gave us great sightseeing advice.

2026-09-17 • via Nuitee
J
Jim • solo_traveller • us
9
Pros:

Quaint, historic feel. Comfortable beds, hot water.

2026-09-15 • via Nuitee
D
Denise • couple • it
8
Bellissimo hotel di pregio a Union Square davvero pet friendly.
Pros:

Posizione fantastica, struttura bellissima, storica e di pregio nei dintorni di Union Square. Veramente pet friendly, oltre ad accettarli non fanno pagare il supplemento e sono molto comprensivi per poter lasciare il cagnolino in stanza (cosa non scontata negli States).

Cons:

Staff carino e disponibile, come un po' dappertutto negli States un po' freddino e formale. Camere piccoline, ma per poche notti va bene!

2026-09-11 • via Nuitee
T
Tomohiro • couple • jp
10
便利で良かった。
Pros:

空港からの鉄道駅から近く、観光地にも近くと言うことで、徒歩で事足りたのが良かった。設備は古いですが充分だと思います。部屋に置いてあるコーヒーも美味しかったです。

Cons:

朝食のないホテルで、それはそれで構わないのですが、代わりに置いてあるパンが数が少なかったようで、残念ながらいただくことはできませんでした。数が多めだとありがたいです。

2026-09-11 • via Nuitee
A
Allan • solo_traveller • gb
10
2026-09-10 • via Nuitee
S
Simon • couple • gb
8
Pros:

Great location and a clean comfortable room

2026-09-08 • via Nuitee
K
Katarzyna • couple • pl
8
2026-09-07 • via Nuitee
A
Andel • couple • tt
10
2026-09-07 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Helpful staff and great location

2026-09-05 • via Nuitee
A
ANL • solo_traveller • pk
10
2026-09-04 • via Nuitee
R
Rosa • couple • it
3
Pros:

La posizione molto comoda

Cons:

Rapporto tra staff e cliente non efficiente e scarsa pulizia

2026-09-04 • via Nuitee
K
karine • couple • gp
7
Pros:

Réception très agréable est disponible

Cons:

Le ménage n est pas toujours bien fait

2026-09-03 • via Nuitee