Cartwright Hotel Union Square - BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (1281 reviews)
524 Sutter Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of the hotel
Cons:
Some room maintenance issues
No breakfast service

Categories

Cleanliness
7.98
Clean and well-maintained as highlighted in various reviews.
Service
8.45
Staff members received positive feedback for being helpful and welcoming.
Location
8.49
Conveniently situated close to key attractions, praised by multiple guests.
Room Quality
7.44
Mixed feedback on room quality; some guests noted old rooms requiring maintenance.
Amenities
7.97
Adequate amenities provided, including coffee machines and essentials.
Value for Money
7.93
Good pricing mentioned by guests, generally seen as fair value.
Food and Beverage
6.98
Limited service as breakfast not provided, but convenient nearby options available.
Overall Experience
7.95
Overall positive experience with minor drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Convenient Location near Union Square
Discover The Cartwright Hotel, Union Square BW Premier Collection, just a stone's throw away from the bustling Union Square in San Francisco. Enjoy the vibrant surroundings and easy access to the city's attractions.

Charming and Well-Equipped Rooms
Experience comfort and convenience in our guest rooms, each featuring modern amenities such as a flat-screen TV, CD player, and a coffee machine. The cozy ambiance with dark wood furniture adds a touch of elegance to your stay.

Business Centre and Relaxing Lobby
Take advantage of complimentary access to our well-equipped business centre with computers and a printer. Unwind in the inviting lobby with a fireplace and flat-screen TV, perfect for both work and relaxation.

Book your stay at The Cartwright Hotel, Union Square BW Premier Collection for a memorable San Francisco experience.

Important information:

Credit card used for pre-payment must be presented at the time of check-in for security verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1281 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
A
alexandre • couple • fr
3
2026-04-25 • via Nuitee
高橋 • solo_traveller • jp
5
Pros:

ロケーション

Cons:

チェックイン時のスタッフが冷たく感じた

2026-04-23 • via Nuitee
J
Josie • solo_traveller • us
10
2026-04-22 • via Nuitee
W
William • family_with_children • us
2
There are better hotels nearby.
Pros:

Location to downtown is the only good thing about this hotel.

Cons:

I booked two rooms, a king room and room with two twin beds. Both room were dusty and dirty. The twin room didn’t have any body wash or shampoo in the shower and they were out of stock and couldn’t replace. The king room wash out of conditioner and body wash. The outlets in both rooms did not work. The walking path on one side of the bed in the king room was literally 6” wide. The bathroom in the king room was a closet. When sitting on the toilet, my knees would hit the sink. Speaking of sink, don’t even think about trying to use it in the king room. It’s about the size of a man’s hand. They had a single glass shelf over the sink and it was so low, you barely could wash your hands, much less try to spit your toothpaste out.

I had to leave a day early due to being called back to work, I let them know two days before I would have checked out and they wouldn’t refund my unused day. After some discussion, they were going to refund one day on the twin room, but at the end of the day, they never did.

There are no facilities in the hotel, they serve coffee and tea in the morning and that’s it. Not even an ice machine was available, oh and no mini fridge’s in the rooms either.

I WILL NOT EVER STAY HERE AGAIN NOR RECOMMEND IT TO ANYONE, not even my enemy.

2026-04-20 • via Nuitee
J
J • solo_traveller • us
10
Pros:

Location

2026-04-18 • via Nuitee
J
J • solo_traveller • us
10
Pros:

Location

2026-04-17 • via Nuitee
L
Lawrence • solo_traveller • us
9
Convenient and cozy little place to stay
Pros:

I was delightfully surprised. After experiencing a shit show while trying to stay at the Mosser hotel, the Cartwright hotel staff seemed like angels.

Cons:

It wasn’t the most space but it also wasn’t the worst. The kind Reception from the staff honestly, just made it better.

2026-04-16 • via Nuitee
T
Tor • solo_traveller • us
7
Reasonable value for price
Pros:

Location and price

Cons:

Elevator out of order, room heat control did not work; room cold

2026-04-15 • via Nuitee
A
Alysha • solo_traveller • au
8
Good location, felt safe during the stay
Pros:

Tidy rooms, located in the city, the staff are super helpful. 7-11 across the road. Very close to Union square shops

Cons:

Rooms a little small

2026-04-13 • via Nuitee
K
Keegan • couple • us
7
2026-04-12 • via Nuitee
L
Lang • solo_traveller • ca
8
2026-04-12 • via Nuitee
B
Brian • couple • us
7
2026-04-11 • via Nuitee
T
Truc • couple • us
8
2026-04-11 • via Nuitee
M
Marco • extended_group • cl
9
Excelente ,
Pros:

Muy céntrico

Cons:

No hay desayuno , no hay frigobar

2026-04-08 • via Nuitee
• family_with_children • mx
8
2026-04-07 • via Nuitee
P
Pouya • couple • de
6
2026-04-06 • via Nuitee
B
Brian • couple • us
8
2026-04-06 • via Nuitee
M
Marci • family_with_children • nz
8
2026-04-03 • via Nuitee
M
Michael • solo_traveller • us
8
2026-04-02 • via Nuitee
K
Kimberly • family_with_children • us
1
Deceptive Pics on website
Pros:

Nothing

Cons:

Homeless everywhere out front, paint chips on floor of room, rust on lamp, mold in shower, old small room.

2026-04-02 • via Nuitee