Hotel Indigo - St. Louis - Downtown by IHG

Customer service was great. The front desk were very friendly. The room was clean. It was quiet. Great location from the event i had to attend

There were fingernail clippings on the carpet and it was loud, inside and outside of the hotel. The mattress frame was dirty. There wasn’t a fridge or microwave. The air conditioner worked really well though. If I had read the reviews before my stay, I probably would not have stayed here. I would not recommend this hotel.

It’s a fabulous boutique hotel. Great rooms and location for going to a Cardinals game.

The staff was super nice and I like how close it is to things. The only down side is parking is a block away

Location

Good customer service

The location was key but parking was weird and I requested breakfast for two but was really just a 20 off voucher from a overpriced limited option menu.: breakfast was underwhelming.. would have done better to eat elsewhere

The property and staff were great. However our bathroom door handle was missing and or rooms had knats

Was told that I could check in early. Got there could not.
Elevator didn't work.
A week later still holding my deposit never will stay here again

Great location

Nada

Rooms are nice and modern, but no fridge, small. Front desk is not friendly at all. Surrounding area is a bit sketch. Hotel doesn’t have parking of their own so you need to drive around and try to find something that looks safe. Parking garages don’t post price and hotel front desk doesn’t help in any way other than say it’s around the corner.

After my stay at this hotel, I checked out the reviews online and discovered many negative reviews.
In almost 3 decades of business travel I have not had an experience as appalling as the one night at the Hotel Indigo in downtown St. Louis. Other than a slippery substance on a section of the floor, there was no. sign of anything wrong until around 10pm when I pulled back the covers to go to bed. In the first bed I was shock to find blood stains in the middle; it was clear what this was from. I turned to the the second bed and when I pulled back covers there were bugs crawling around. There is photo and video evidence. After I gathered my belongings I went downstairs and informed the general manager Marcus. He move me to another room, comped the room charge but also told me he would put points on my account for this unacceptable experience; the last did not occur. Needless to say I closely examined the bed in the new room, although I was very uneasy and did not sleep well. This hotel has character and has the potential to be a cool place to stay however mismanagement of the house keeping team and the management neglecting the important issue as room cleanliness and not following through are reasons to avoid this hotel. The only positive was the nice front desk staff members.

Nasty food and rooms

The staff is fantastic, the rooms are small, modern and clean however our bathroom door wouldn’t close. “Small” rooms are in line with small rooms in a big city. We waited 45 min for breakfast and had to cancel due to a tour commitment. Parking is $20/night, safe and just around the corner.

Did not have breakfast. Chose to get out of the city on our journey east.