Holiday Inn Express & Suites Chico by IHG

Hotels
•
Holiday Inn Express
9 (384 reviews)
2074 East 20th Street , Chico , US
+1 530-891-0100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean and modern facility
Excellent breakfast with many options
Friendly, accommodating and professional staff
Comfortable beds and spacious rooms
Good location, close to shops and meeting points
Clean pool and exercise area
Convenient lobby and helpful front desk
Consistent positive overall stays / repeat guests
Cons:
Elevator reliability and safety/closure issues (impacting accessibility)
Occasional noise in hallways early morning
Isolated cleanliness lapses (dirty bathtub, half-cleaned room, dog hair)
Broken/missing amenities: ice machine, in-room coffee, no pool towels, no hot tub
Musky towels and internal hallway smells in some stays
Price discrepancy complaint via booking affecting value perception

Categories

Cleanliness
8.6
Frequently praised as very clean and modern, though isolated reports of half-cleaned rooms, a dirty bathtub, dog hair on remote, musky towels and occasional hallway smells.
Service
9.4
Staff repeatedly described as friendly, courteous and accommodating; excellent late-evening service and helpful front desk, though elevator assistance for a handicapped guest was problematic.
Location
9.2
Multiple mentions of great/proximate location (near malls and meeting points) and convenient access to destinations.
Room Quality
8.8
Rooms described as spacious, comfortable and modern with good beds; some issues noted such as oversized pillows, lack of in-room coffee machine, and occasional room cleanliness lapses.
Amenities
8.7
Breakfast, pool and exercise area praised and generally clean; noted missing or broken items (ice machine, in-room coffee), no hot tub and occasional lack of pool towels; elevator reliability impacted access.
Value for Money
8.6
Most guests felt the stay matched expectations, but one guest reported a significant price discrepancy via booking which reduced perceived value for that stay.
Food and Beverage
9.5
Breakfast repeatedly described as very good with many options and enjoyable quality, though occasional stocking issues were mentioned.
Overall Experience
9.2
Overall very positive with many guests saying they'd stay again and praising staff, cleanliness and breakfast; a few recurring issues (elevator, noise mornings, minor cleanliness lapses) slightly tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Located in the heart of Chico, California, Holiday Inn Express & Suites - Chico offers easy access to California State University Chico and the Chico Municipal Airport.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and coffee machines. Our attentive staff, fluent in English and Spanish, ensures a pleasant stay for all guests.

Fitness Center and More
Stay active at our on-site fitness center and start your day right with our complimentary breakfast. Whether you're here for business or leisure, Holiday Inn Express & Suites - Chico is your ideal choice. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 384 reviews
Cleanliness: 8.6
Service: 9.4
Location: 9.2
Room Quality: 8.8
Amenities: 8.7
Value for Money: 8.6
Food and Beverage: 9.5
Overall Experience: 9.2
M
Michele • family_with_children • us
8
2026-11-07 • via Nuitee
S
Shannon • couple • us
9
Great location for the cancer center, comfortable.
Pros:

Close to medical center
Comfortably, love that the room is carpeted

Cons:

Although there were many options for breakfast, the eggs were rubbery.

2026-11-03 • via Nuitee
M
Magaña • couple • us
10
2026-11-01 • via Nuitee
F
Fred • extended_group • us
10
2026-11-01 • via Nuitee
M
Mckenna • couple • us
10
We stayed 2 nights and it was great the breakfast in the morning was amazing. The environment there is so clean and refr
Pros:

Very clean, and the hospitality was great!

Cons:

Nothing.

2026-10-29 • via Nuitee
X
xavier • family_with_children • fr
10
2026-10-27 • via Nuitee
C
Clarence • couple • us
10
2026-10-19 • via Nuitee
A
Arlene • couple • us
10
It was nice
Pros:

Nice and clean had a lot of amenities and the vibe was chill

Cons:

The 1 working elevator

2026-10-12 • via Nuitee
D
David • solo_traveller • us
9
Pros:

Good location and clean. Good breakfast.

Cons:

The pillows were too large for me and barely got any sleep. Noisy guests in the morning talking loudly in the hall starting at 7am if not earlier. Every day I was there.

2026-10-10 • via Nuitee
M
Maddy • couple • us
10
It was very delightful and comfortable.
Pros:

Proximity to my where where I was meeting friends.

Cons:

No coffee machine in the room.

2026-10-08 • via Nuitee
L
Lynn • solo_traveller • us
9
2026-09-19 • via Nuitee
D
Donald • solo_traveller • us
10
Excellent place to stay!
Pros:

It was spacious, very clean, comfortable bed, temperature and quiet. Everyone was very accommodating! Loved it!! Good breakfast too! Nice comfortable seating for lounging and eating. Clean pool and exercise area too;)

Cons:

N/a

2026-09-17 • via Nuitee
M
Milt • solo_traveller • us
10
Great Stay
Pros:

Staff was courteous and professional. Really enjoyed staying here.

Cons:

There is only one thing that was upsetting. The ELEVATOR would automatically close onto me everytime. Being handicapped, the door would slam into me everytime. 5 to 8 second closure. Both ELEVATORS were set the same. Other guests would have to hold open the door so I could make it in.

2026-09-06 • via Nuitee
V
vicki • family_with_children • us
10
2026-09-03 • via Nuitee
L
Lisa • solo_traveller • us
9
Pros:

Great location. Clean and offer breakfast.

Cons:

No hot tub

2026-09-01 • via Nuitee
M
Megan • extended_group • us
7
2026-08-31 • via Nuitee
S
shears • family_with_children • us
5
Pros:

It was convenient to my destination lobby was clean

Cons:

The pool room smelled, room was half way cleaned.bathtub was dirty dog hair in the remote control

2026-08-24 • via Nuitee
L
Leilani • family_with_children • us
9
2026-08-24 • via Nuitee
I
Irma • couple • us
9
2026-08-21 • via Nuitee
M
Mercedes Elizabeth • couple • us
10
Pros:

Muy lindo

Cons:

El precio, Tristemente llevo muchos años usando Booking y confiando que era mejor precio pero en mi estancia yo reservé y mi hermana no ella me dijo yo lo hago allá y cuando llegamos yo había pagado $150 por noche y ella en el momento pagó $100 por noche obteniendo el mismo servicio. Es mi decepción más grande!
Así que el hotel fue increíble
BOOKING NO

2026-08-17 • via Nuitee