Sonesta ES Suites Albuquerque

Everything was wonderful!!

Unfortunately, the one morning we had breakfast, it was cold. Cold eggs and sausage wasn’t great, but we could tell there was some quality ingredients.

No parking space

Formal Complaint Regarding Unprofessional and Accusatory Treatment

I am writing to formally express my disappointment with the way I was treated by a male staff member who appeared to be in a management or supervisory position, although I have not yet confirmed his name or title.

I fully understand and respect the hotel’s 11 AM checkout policy. I had simply forgotten that I needed to renew my reservation that day. When the front desk called me, I was taking a shower. Once I understood the situation, I apologized and proceeded to the front desk to arrange and pay for another night.

While I was calmly and politely resolving my reservation, this gentleman approached me in a confrontational and accusatory manner.

Rather than asking me what had happened, he immediately questioned why I had been rude to his housekeeper, presenting the allegation as though it were already an established fact.

I found this approach completely inappropriate and unprofessional.

I was the one who specifically requested that the housekeeper be brought to speak with me face-to-face so we could clarify the situation. I had absolutely nothing to hide and wanted to understand why such an accusation had been made.

During that conversation, I discovered that the housekeeper did not speak Portuguese or Spanish, and my English is limited. This raised serious concerns for me about how my words or intentions could have been interpreted, particularly because I strongly deny having spoken to her rudely.

The gentleman did allow me to explain my side, and the conversation was conducted through translation. Eventually, he acknowledged that the situation appeared to have been a misunderstanding.

However, what disappointed me most was that he never once apologized.

He did not apologize for approaching me in an accusatory manner, for treating an unverified allegation as a fact, or for the unnecessary discomfort and embarrassment caused by the situation.

Formal Complaint Regarding Unprofessional and Accusatory Treatment

I am writing to formally express my disappointment with the way I was treated by a male staff member who appeared to be in a management or supervisory position, although I have not yet confirmed his name or title.

I fully understand and respect the hotel’s 11 AM checkout policy. I had simply forgotten that I needed to renew my reservation that day. When the front desk called me, I was taking a shower. Once I understood the situation, I apologized and proceeded to the front desk to arrange and pay for another night.

While I was calmly and politely resolving my reservation, this gentleman approached me in a confrontational and accusatory manner.

Rather than asking me what had happened, he immediately questioned why I had been rude to his housekeeper, presenting the allegation as though it were already an established fact.

I found this approach completely inappropriate and unprofessional.

I was the one who specifically requested that the housekeeper be brought to speak with me face-to-face so we could clarify the situation. I had absolutely nothing to hide and wanted to understand why such an accusation had been made.

During that conversation, I discovered that the housekeeper did not speak Portuguese or Spanish, and my English is limited. This raised serious concerns for me about how my words or intentions could have been interpreted, particularly because I strongly deny having spoken to her rudely.

The gentleman did allow me to explain my side, and the conversation was conducted through translation. Eventually, he acknowledged that the situation appeared to have been a misunderstanding.

However, what disappointed me most was that he never once apologized.

He did not apologize for approaching me in an accusatory manner, for treating an unverified allegation as a fact, or for the unnecessary discomfort and embarrassment caused by the situation.

Die Suiten sind ein wenig abgewohnt, insgesamt aber sauber. Ich würde hier aber auf jeden Fall wieder absteigen da die Suiten fpr den Preis sehr gut sind.

I had a 4 night stay, my first night I heard something rattling in the kitchen and I was already in bed so I got up to see what it might be and I turned on the light and there was a long tale mouse 🐁 that was eating my snacks and ran into the electric burner in the stove! I called the front desk and they did move me to another room but what an inconvenience because I was already unpacked and in bed! I didn’t want to turn off the oven light in my new room because I didn’t want to take any chances. I guess it’s a hit and miss in ABQ, good luck to everyone else. I’ll stay in Cali

Everything was good

The property itself is older could use upgrades. The location was ok. Plenty of homeless wondering around the main street into the hotel. There is only 1 thing I hated that the 2 bedrooms were upstairs. I am an elderly woman that just had knee surgery. I over pack and getting my luggage upstairs was extremely tiring and difficult

The dresser drawers would not stay closed. The floor was dirty in the room.

We were given a room with an old window air conditioner that was completely inadequate, especially at that time of the year. Not only that but we had to leave that curtain open for it to work and anyone walking past out unit could look into our room. I walked past a lot of other units and saw no window air conditioners, I’m sure their central air units worked in their rooms. We had made those reservations well in advance of our stay.

El aparcamiento es pequeño e insuficiente y dificulta mucho la carga y descarga de equipaje. Zona apartada y solitaría no invita a dar una vuelta al anochecer ni tiene zonas comerciales u hosteleras cercanas a pie.

Lots of after hours noise and people in the parking lot. The mattress was lopsided and needed replaced. Roaches in bathroom

The beds were a little lumpy.