Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 970 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
C
Cruz • solo_traveller • mx
8
2026-06-24 • via Nuitee
C
COUOH • solo_traveller • mx
10
2026-06-24 • via Nuitee
T
Trejo • extended_group • mx
10
Agradable
Pros:

LA ubicación y el confort

Cons:

Todo estuvo muy bien; quizás un poco de mayor variedad en la carta del restaurante

2026-06-23 • via Nuitee
C
CESAR • couple • mx
8
2026-06-23 • via Nuitee
J
Jimena • solo_traveller • mx
10
Excelente ubicación
Pros:

La ubicación es muy buena

Cons:

Las habitaciones son muy obscuras

2026-06-23 • via Nuitee
C
Christopher • extended_group • cr
8
2026-06-22 • via Nuitee
W
William • family_with_children • mx
9
hospitality in mexico is what makes our stay memorable
Pros:

The staff was tremendous and super helpful

Cons:

The seating in the main lobby was noisy early in the morning when guests moved the seating about due to the metal against the stone floors - it was very loud

2026-06-22 • via Nuitee
M
María Alejandra • solo_traveller • ar
7
2026-06-21 • via Nuitee
S
Samuel • couple • nl
7
Decent stay in a great buidling with perfect location.
Pros:

Location and the confortable bed

Cons:

The receptionist selling excursions told us some things that weren’t factual about the tour. Guide and driver where suprised by the fact we wanted to customize our private tour also they only accepted cash even though front office told us card would also work

2026-06-20 • via Nuitee
L
Lisbeth • solo_traveller • us
8
Pros:

It was good n comfortable

2026-06-20 • via Nuitee
M
Malte • solo_traveller • de
9
2026-06-20 • via Nuitee
J
Jimenez Castañeda • solo_traveller • mx
10
2026-06-19 • via Nuitee
C
cristina • extended_group • mx
10
excelente
Pros:

la ubicacion y la limpieza, el buen trato del personal

2026-06-19 • via Nuitee
M
Marquez Gonzalez • solo_traveller • mx
8
2026-06-18 • via Nuitee
M
Marquez Gonzalez • solo_traveller • mx
8
2026-06-18 • via Nuitee
C
Chiñas Santiago • solo_traveller • mx
7
2026-06-18 • via Nuitee
S
Suelem • solo_traveller • cr
10
Pros:

Building clean and location and great service

Cons:

N/A

2026-06-18 • via Nuitee
E
Eliza • solo_traveller • mx
10
2026-06-16 • via Nuitee
O
Ollie • solo_traveller • gb
1
Dreadful.
Pros:

It’s well located I guess.

Cons:

Room was a windowless cell in the lobby? So noisy as you were basically in the restaurant. TV didn’t work. No WiFi. Avoid this place.

2026-06-16 • via Nuitee
C
Campos • solo_traveller • mx
10
2026-06-15 • via Nuitee