Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 999 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
S
Santiago • solo_traveller • mx
10
Pros:

Su infraestructura y su ubicación estratégica

Cons:

Nada

2026-07-11 • via Nuitee
N
Noemi • solo_traveller • mx
10
Muy bien
Pros:

La limpieza, la amabilidaf del personal y la ubicación

Cons:

Todo estuvo bien

2026-07-11 • via Nuitee
H
Hernandez Valerio • solo_traveller • mx
9
Pros:

Las instrucciones todo muy comodo

2026-07-11 • via Nuitee
B
Benjamin • solo_traveller • mx
10
2026-07-10 • via Nuitee
B
Blanca • couple • co
9
Agradable.
Pros:

Ubicación y atención.

Cons:

En el área contigua a recepción se genera ruido incluso en horas de la noche.

2026-07-10 • via Nuitee
C
Charline • solo_traveller • fr
9
2026-07-10 • via Nuitee
C
Citlalli • solo_traveller • mx
1
Pros:

Nada

Cons:

El personal es horrible

2026-07-09 • via Nuitee
K
KARLA • couple • es
10
Nice and cozy
Pros:

It is very modern and very well located, one block away from the Cathedral.

Cons:

The decoration and size of the rooms.

2026-07-09 • via Nuitee
P
Petar • solo_traveller • dk
9
Pros:

Spacious and comfortable at a very good location.

Cons:

A great stay overall I just wish there was a fridge in my room.

2026-07-09 • via Nuitee
R
Rosmery • solo_traveller • mx
9
2026-07-09 • via Nuitee
S
Sacriste Isabel • solo_traveller • mx
8
Pros:

La ubicación

2026-07-09 • via Nuitee
J
Juan Carlos • solo_traveller • mx
10
Pros:

Ubicación y relación costo-calidad

2026-07-07 • via Nuitee
W
William • solo_traveller • us
9
Pros:

Great rooms in the rear of the facility.

2026-07-05 • via Nuitee
J
Jessica Michelle • couple • mx
9
Pros:

Me gustó la ubicación, todo en el centro está cerca.
El hotel cuenta con estacionamiento.
La habitación estaba limpia y contaba con todo lo necesario.

2026-07-05 • via Nuitee
E
ERNESTINA • solo_traveller • us
7
Pros:

Location

Cons:

Not very clean, Wi-fi was down for 2 days. Bed was not very comfortable. Tiny small water bottle for guest.

2026-07-05 • via Nuitee
G
GONZALEZ • solo_traveller • mx
10
Pros:

El personal muy atento

Cons:

Por una falla no había Internet ni tampoco tv por cable

2026-07-04 • via Nuitee
G
GONZALEZ • solo_traveller • mx
10
2026-07-04 • via Nuitee
R
Renatto • couple • br
9
Ótimo hotel para quem busca conforto e localização.
Pros:

Conforto e localização.

Cons:

O preço era um pouco mais alto.

2026-07-03 • via Nuitee
L
Lorenzo • solo_traveller • mx
9
2026-07-03 • via Nuitee
M
Mario • solo_traveller • us
9
History meets modernity.
Pros:

The hotel was in a beautiful historic building with modern touches throughout. It was located within walking distance of many major attractions.

Cons:

Older historical building with modern comforts.

2026-07-03 • via Nuitee