Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Table tennis
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 782 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
M
Mariana Vanessa • family_with_children • mx
10
Mal olor en la habitación
Pros:

La atención y el servicio es excelente, la limpieza y comodidad.
Excelente.

Cons:

El cable, es SKY la verdad es terrible. La habitación tenía un problema con el olor en el drenaje de la regadera.
Habitación 206
Todo lo demás perfecto.

2026-03-21 • via Nuitee
G
gregory • couple • fr
10
2026-03-21 • via Nuitee
C
Camilla • family_with_children • ar
7
2026-03-20 • via Nuitee
E
Erika Nayelli • solo_traveller • mx
10
Pros:

atencion

2026-03-18 • via Nuitee
A
Arielle • couple • us
8
Pros:

Great location for walking around old town puebla, friendly staff, large room and bathroom.

2026-03-18 • via Nuitee
O
Ochoa • family_with_children • mx
9
2026-03-17 • via Nuitee
A
Aguirre Serena • family_with_children • mx
10
2026-03-17 • via Nuitee
R
Rene • family_with_children • mx
10
Pros:

Buenas ubicación y atención

2026-03-17 • via Nuitee
I
Israel • extended_group • mx
9
Pros:

todo estuvo muy bien si vas en plan de trabajo te lo recomiendo mucho descansas muy bien

2026-03-17 • via Nuitee
D
Danielle • couple • ca
8
Il a fallu attendre longtemps avant qu’on nous attribue une chambre.
Pros:

Notre chambre était bien mais la fenêtre était dans la cour intérieure
Une dame s’est rapidement mobilisée pour répondre à notre besoin. Finalement elle a résolu le problème

Cons:

On nous avait donné une chambre sans fenêtre pour nos 5 nuits f’occupation. Nous nous sommes objectés car ça ne correspondait pas du tout aux photos. Finalement on nous changé de chambre. Merci!

2026-03-16 • via Nuitee
J
Jof • couple • mx
10
BUEN HOTEL MUY AGRADABLE SGUNDA OCACION QUE ME HOSPEDO AHI
2026-03-16 • via Nuitee
A
Alan • family_with_children • mx
9
2026-03-16 • via Nuitee
J
Julio • family_with_children • mx
10
Pros:

La ubicacion, que esta muy cerca de la catedral

2026-03-16 • via Nuitee
M
mariaballesm • family_with_children • es
9
Pros:

Quality price. Location

Cons:

Water pressure from the shower

2026-03-15 • via Nuitee
A
Andres Arturo • family_with_children • mx
9
2026-03-15 • via Nuitee
C
Castillo Mendoza • family_with_children • mx
10
Pros:

La ubicación, la atención y las instalaciones increíbles

2026-03-14 • via Nuitee
S
Sandra • family_with_children • mx
10
Pros:

La relación ubicación -precio y la habitación es comoda.

2026-03-12 • via Nuitee
L
Lizbeth • family_with_children • mx
10
Pros:

Muy cómodo y moderno, la ubicación inmejorable.

Cons:

.

2026-03-10 • via Nuitee
U
Ury Pérez • family_with_children • mx
9
A mejorar Actitud Valet Parking
Pros:

Las habitaciones espaciosa y muy limpias

Cons:

La actitud del personal de Valet Parking, parece que te están haciendo el favor de llevar y traer tu auto!!

Te arrebatan las llaves de las manos

2026-03-10 • via Nuitee
U
Ury Pérez • family_with_children • mx
9
A mejorar Actitud... Con eso puede matar todo la estancia
Pros:

La limpieza de la habitación y las camas muy cómodas y confortables

Cómo en casa

El restaurante muy rico y un poco elevado el costo de los alimentos, pero a favor muy rico y rico sazon

Cons:

Actitud de calet parking, parece que te están haciendo el favor de llegarse y traerte el auto,

Te arrebatan las llaves

2026-03-10 • via Nuitee