Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Table tennis
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 874 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
S
Sophie • couple • fr
8
Bon rapport qualité/prix
Pros:

Hotel idéalement situé dans le centre de Puebla. Chouette décoration des espaces communs.

Cons:

Ce n'est pas un problème en soi car je l'avais lu dans des témoignages mais effectivement, certaines chambres n'ont pas de fenêtre. Cela ne nous a pas gêné pour ce séjour de 1 nuit mais je recommande de demander une chambre avec fenêtre pour des séjours plus longs.

2026-04-17 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
La mejor ubicación de la ciudad
Pros:

La ubicación es de las mejores de la ciudad, caminando encuentras todo lo que el centro de Puebla ofrece.

Cons:

Hacen falta mas articulos de baño y agua potable.

2026-04-17 • via Nuitee
V
victor • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-04-17 • via Nuitee
U
Ury Pérez • solo_traveller • mx
10
Pros:

La cama muy cómoda y silenciosa

Cons:

.

2026-04-16 • via Nuitee
R
Rene Velazquez • solo_traveller • mx
10
2026-04-16 • via Nuitee
M
Maud • couple • ca
7
Propre et à proximité du centre mais chambre sans fenêtre ce qui est claustrophobique.
Pros:

Proximité

Cons:

La chambre n’a pas de fenêtre, ce qu’on n’a pas aimé

2026-04-16 • via Nuitee
N
Nathan • couple • ch
9
2026-04-16 • via Nuitee
R
Rene Velazquez • solo_traveller • mx
10
2026-04-16 • via Nuitee
A
Amy • extended_group • us
9
2026-04-15 • via Nuitee
L
Luz Dionny • couple • co
9
Excelente ubicación para visitar el centro de Puebla
2026-04-15 • via Nuitee
A
Arturo • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-04-14 • via Nuitee
J
Jose • couple • mx
7
Excelent location , little room for two
Pros:

Outstanding location

Cons:

Very small room without hooks for towels and no stand for luggage

2026-04-14 • via Nuitee
A
Abigail • solo_traveller • mx
10
2026-04-13 • via Nuitee
M
Maria • solo_traveller • us
10
Restaurants,touristic buses peatonal streets are walking distance.
Pros:

All the most important things to see are at walking distance like cathedral,Zocalo, turibuses
Etc.

Cons:

Is a historical building but inside looks everything modern.

2026-04-12 • via Nuitee
P
Pedro • solo_traveller • mx
7
2026-04-10 • via Nuitee
J
JUSTINO • couple • mx
8
2026-04-09 • via Nuitee
J
Jair • solo_traveller • mx
9
Pros:

Su atención, buena atención

Cons:

Estaba un poco sucia la pared o descarapelada pero en general nada considerable

2026-04-09 • via Nuitee
A
arnaud • family_with_children • re
8
2026-04-08 • via Nuitee
M
Montellano • family_with_children • mx
10
Buen lugar, excelente ubicación
Pros:

Excelente lugar para descansar y muy cómodo

Cons:

Poco ruidoso por la madrugada

2026-04-08 • via Nuitee
N
Navarrete Pedroza • family_with_children • mx
9
Pros:

La ubicación s8n duda.

Cons:

Todo me gustó.

2026-04-07 • via Nuitee