Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited amenities
Room quality issues

Categories

Cleanliness
8.5
Some cleanliness issues were mentioned, but overall sentiment indicates it was adequate.
Service
9.5
Overall positive feedback regarding the staff's friendliness and helpfulness.
Location
9.5
Frequent mentions of excellent location close to city attractions.
Room Quality
8.5
Mixed sentiments regarding room quality; some found it cramped and dark.
Amenities
9
Amenities mentioned were generally acceptable, though some small issues noted.
Value for Money
9
Value perception is good, despite some complaints regarding specific charges.
Food and Beverage
8.5
Good mentions of service but lack of specific feedback on food offerings.
Overall Experience
9.5
General consensus is a positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:52

Property Description

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Location

Guest Reviews

9
Based on 1033 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
S
Silvia • solo_traveller • mx
8
2026-08-28 • via Nuitee
B
Benjamin • solo_traveller • mx
10
2026-08-27 • via Nuitee
D
Diana Lorena • solo_traveller • mx
10
Pros:

Ubicación y limpieza

Cons:

Faltan mejoras en el servicio de WiFi Internet
No funcionaba el internet

2026-08-26 • via Nuitee
M
Matthew • solo_traveller • gb
10
Pros:

Really enjoyed our stay here in Puebla
Amazing location
Comfortable room with private bathroom

Cons:

Nothing!

2026-08-25 • via Nuitee
J
Jose • solo_traveller • us
10
Pros:

Ubicación

Cons:

Algo duro el colchón

2026-08-25 • via Nuitee
E
Enrique • solo_traveller • es
8
un buen sitio para explorar la ciudad
Pros:

A unos pocos metros de la catedral de Puebla, el hotel tiene una excelente ubicación para explorar la ciudad. El hotel esta super limpio y el personal muy amable. Cama muy comoda y buena ducha. Habitación grande. La relación calidad/precio es excelente.

Cons:

La red WiFi es muy inestable

2026-08-25 • via Nuitee
F
Fathia • couple • fr
1
Catastrophique
Pros:

Emplacement

Cons:

Nous sommes arrivés dans cet hôtel et avons reçu un accueil glacial.
Le réceptionniste était au téléphone et n’a pas daigné lever la tête. Il s’est ensuite entretenu avec une personne qui était arrivé après nous. La chambre donnait sur le hall central avec beaucoup de bruit et de mouvement. Nous ne sommes restés qu’une nuit et ça n’a pas interpelé le réceptionniste à qui nous avons remis les clés qui a à peine levé les yeux. L’hôtel est bruyant, vieux, non confortable

2026-08-25 • via Nuitee
J
Josué • family_with_children • mx
8
2026-08-24 • via Nuitee
H
Hernández • solo_traveller • mx
10
2026-08-24 • via Nuitee
D
David • solo_traveller • mx
10
2026-08-22 • via Nuitee
C
Carlos • couple • es
10
2026-08-21 • via Nuitee
R
Richard • couple • es
5
Je ne renouvellerai pas
Pros:

La situation

Cons:

J’ai rarement vu un hôtel aussi bruyant que ça… wifi nul

2026-08-20 • via Nuitee
I
Ismael • couple • mx
7
2026-08-19 • via Nuitee
S
SEBASTIAN • couple • ar
6
ni fu ni fa
Pros:

ubicación.

Cons:

pared descascarada, WIFI no funcionaba y la necesitaba para trabajar...un desastre. Permeabilidad de ruidos por puerta.

2026-08-19 • via Nuitee
D
Dayrin • extended_group • us
10
Pros:

Muy bonito lugar y muy serca de todo lo que queriamos ver, el personal muy amable y la comida muy rica.

2026-08-18 • via Nuitee
C
Carla • solo_traveller • mx
9
Buen hotel
Pros:

La ubicación

Cons:

Falta un espejo y cesto de basura en la habitacion

2026-08-18 • via Nuitee
A
ALBERTO • family_with_children • es
1
El hotel tiene humedades, mucho ruido y el personal un trato pesimo.
Cons:

El trato del personal. Se han quedado con un sombrero en consigna y ni contestan a los mensajes.

2026-08-17 • via Nuitee
T
teresita • couple • mx
10
2026-08-16 • via Nuitee
V
VANESA • couple • es
8
Agradable
Pros:

La ubicación

Cons:

No hay ventanas y solo hay un estor en la puerta que si quieres salir de la habitación no hay opción de que el estor quede bajado

2026-08-16 • via Nuitee
B
Bruno • couple • fr
7
2026-08-15 • via Nuitee