UB Grand Hotel

Hotels
Independent
7.6 (29 reviews)
20/2, 8th Khoroo University Street, Sukhbaatar District, Ulaanbaatar, 14200 , Ulaanbaatar , MN

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Conference center
Free self parking
See all facilities

Review Highlights

Pros:
Location is good
Spacious bathroom
Cons:
Poor service for non-local speakers
Breakfast timing issues

Categories

Cleanliness
5.73
The bathroom was not maintained well, with issues like uneven leveling towards the drainage.
Service
6.7
Service attitude is lacking, especially for non-local speakers, though standard for a hotel of this rating.
Location
8.24
Location is good, although not ideal for travelers who do not speak the local language.
Room Quality
7.19
Room quality is decent but some guests may experience water pressure issues.
Amenities
7.22
Amenities provided are standard but could have been better maintained.
Value for Money
7.68
Breakfast inclusion feels wasted due to timing issues.
Food and Beverage
6.73
Breakfast timing is too late for some guests, leading to frustrations.
Overall Experience
7.3
Overall experience matched expectations but with notable areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:38

Property Description

Luxurious Accommodations
Make yourself at home in one of the 45 air-conditioned rooms featuring fireplaces and LCD televisions. Enjoy complimentary wireless internet access to stay connected and take advantage of conveniences like safes and desks.

Convenient Amenities
Experience the ease of staying at UB Grand Hotel with amenities like complimentary wireless internet, a business center, and a 24-hour front desk. Indulge in delightful meals at the on-site restaurant or make use of the convenient room service during limited hours.

Prime Location
Located in Downtown Ulaanbaatar, the hotel is within walking distance to major attractions like National University of Mongolia and Government Palace Garden. With event facilities for conferences and a roundtrip airport shuttle, your stay at UB Grand Hotel will be both convenient and memorable.

Book your stay at UB Grand Hotel now for a luxurious and convenient experience in Ulaanbaatar!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: ULN

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

7.6
Based on 29 reviews
Cleanliness: 5.73
Service: 6.7
Location: 8.24
Room Quality: 7.19
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 7.3
P
PKWSingapore Family sg
4
Location Good but service attitude wanting
Pros:

Compared with Novetel which is 200m further, this hotel is not really suitable for travellers who do not speak the local language as majority of the counter staff do not speak nor understand English.

It is not certainly suitable for business travellers who need to leave early to beat the terrible traffic as although officially its breakfast starts at 7.30am, which is already quite late, throughout my weeklong stay, I never got to eat there as each time when I took the lift to 17th floor, at 7.30, 7.40 and 7.45, the door was chain-locked. What a waste of money to include breakfast.

The bath room though relatively large, was not maintained well. The floor is easily wet and water remains there due to uneven leveling towards the drainage. Those who stay on high floor like 15 may experience water pressure issue from the shower head.

2025-06-11 via Tripadvisor
C
Cheng
2
Be careful to stay in here
Pros:

It's terrible experience stay in here. First night, the room was facing the square, the view is good, but it was really noise in the morning. you can't sleep in that kind condition. Then they let me move to the other room which facing the other side. But it was some kind party or night club over there. And the music was really load. And it was keep going until 3-4 AM. Really terrible.

2024-10-22 via Nuitee
D
Dan partner
10
Pros:

Loved everything except the room was very hot without Aircon and the Aircon was even at the lowest setting made the room cold , again just a small gripe for an overall pleasant experience.

2024-10-01 via Nuitee
N
Nobuhiro
8
Pros:

モンゴルのホテルとして、設備、サーヴィス、朝食のメニューは普通だと思う。部屋は清潔だった。ホテルの周辺の利便性は抜群で、買い物、食事には最適である。チンギス・ハーン博物館が近いこともよかった。

2024-08-27 via Nuitee
R
rafael
4
Pros:

Fue muy mala la comunicación con el personal. No avisaron de que no funcionaba el wifi y cuando lo solucionaron se iba constantemente. No respetaron el horario del desayuno. Hacían un cambio de moneda como les parecía, con la sensación de ser timado. Experiencia poco agradable.

2024-06-25 via Nuitee
M
Mezaun Ramjohn
10
Pros:

everything was closeby.

2024-04-07 via Nuitee
I
IRAYDA family
10
Pros:

The property is in a great location, the main lobby is not the best ( hiring someone to remodel it would do much to improve first impression) the rooms are good size and condition, the cleaning is a hit or miss we got one bed fixed one day and the other not, towels changed some times.

2024-03-29 via Nuitee
G
George partner
10
Pros:

Hotel in the heart of the city. Frendly staff. The food was so tasty.
Highly recommend this hotel to everyone.

2024-01-16 via Nuitee
K
Klaus
8
Pros:

Eigentlich ganz gut. Lage Fußläufig zur Innenstadt. Matratze mir zu hart.Zimmer sehr gut Heizbar mit Thermostate zum drehen. Am Handwaschbecken, wasserhahn kommt kaum Wasser. Aber dafür 2 Duschen.Für unsere Gedanken nicht nachvollziehbar.
Frühstück sehr Mongolien lastig.

2024-01-10 via Nuitee
T
Tsenguunjav
8
Pros:

Good

2023-10-10 via Nuitee
7
760tatjanan Friends getaway de
10
A great place to start exploring Ulaanbaatar
Pros:

Perfect location to explore Ulaanbaatar or to start your trip through Mongolia. Very good rooms with a grand view, best beds we had within three weeks, yummy breakfast (partly European, partly Mongolian), neat bar and an exceptional restaurant for dinner hours. Very nice and caring hotel manager and allover very good service. Thanks!

2023-09-24 via Tripadvisor
T
Trek307410 Business
8
Central located and functional equipped....
Pros:

The UB Grand Hotel has an excellent central location mid in the heart of UB city, has a wonderful Chinese Restaurant in the upper most floor with a fantastic view on the city and nice coffee shop in the 1st floor/reception. The breakfast is standard, the rooms clean and functional and the staff always engaged to fulfil the wishes of the guests. I can recommend this location expressively.

2023-09-21 via Tripadvisor
N
Noriko
8
Pros:

チェックイン時、予約者に名前がなかった。
空室があったからことなきを得たが、もし、繁忙期ならどうなっていたかと思うと怖い。

2023-09-02 via Nuitee
C
Chise
4
Pros:

Room floor was dirty. Considering it is in Mongolia, it is acceptable.

2023-08-21 via Nuitee
S
SEON HEE
4
별로 추천하고 싶지 않아요
Pros:

트윈 베드 룸으로 예약했는데, 더블베드로 배정하고 배째라네요. 가족이 아니라 단체 여행인데 정말 난감했습니다. 따져 물어도 바꿔줄 방이 남아 있지 않다고 하고 끝이네요. 수압이 약해서 물도 찔찔찔. 주위에 나이트 클럽이 있는지 새벽 5시까지 시끄러운 음악소리에 편히 잘 수 없었습니다.
9시 체크아웃인데 일요일이라고 조식은 8시부터 시작이고, 게다가 음식은 9시가 다 되어서야 제대로 나왔습니다. 다시 가고 싶지 않은 호텔이었어요.

2023-08-19 via Nuitee
F
Francis
4
Pros:

위치만좋고 청결과조식은 너무안좋다

2023-05-06 via Nuitee
R
regm889 Business id
6
Tiny room poor service
Pros:

Choose this because of Central location in ulaanbaatar But room was very compact not functional. Service was also poor, very basic breakfast staff not hpfull at all key also did work sns has to go to reception.need water at room

2023-04-08 via Tripadvisor
E
Enkhbaatar family
10
Pros:

The hotel is located right in the canter of the city. But you might face some problems with the parking lot.
There is a Coffee shop, Lounge, and nice restaurant in the building.
Rooms are clean

2023-03-30 via Nuitee
R
regm889 NONE id
4
Good location but very compact rooms
Pros:

Very tiny and compact rooms, no good service- very basic breakfast at 2nd nd top floor- no helpful staff only the plus point is central location requested for upgrade but some how not reflected in the reservation, plenty of options around

2022-09-24 via Tripadvisor
H
Hiroshi
4
Pros:

いわないと、掃除をしてくれない。タオルを替えてくれない。
アクセスはよい。
まだあたらしいので、部屋はきれい。

2022-09-19 via Nuitee