Britannia Hotel Birmingham New Street Station Birmingham

Hotels
Britannia Hotels
6.3 (3421 reviews)
New Street , Birmingham , gb

Facilities

Non-smoking rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 3421 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
I
Isabelle solo_traveller fr
4
2026-03-14 via Nuitee
J
Jeremy solo_traveller gb
8
Great value
Pros:

Location and modern bathroom

Cons:

Room was very cold when I arrived.

2026-03-14 via Nuitee
A
Adam solo_traveller gb
8
Pros:

Central location and helpful staff.

Cons:

Some noisiness from other guests with door slamming and shouting.

2026-03-14 via Nuitee
M
Muhammad couple pk
10
2026-03-13 via Nuitee
O
Ondráčková solo_traveller sk
8
Pros:

Apartment was very nice and clean, everything you need for night or few

2026-03-13 via Nuitee
K
Kevin couple gb
8
Pleasant will stay again
Pros:

In city centre . Staff very helpful and friendly. Nice upgrade room

Cons:

The lift is very slow and one is not working. They could do with a bar/ restaurant being open. There appears to be some homeless and refugees staying although none of them bothered us

2026-03-13 via Nuitee
J
Janine couple gb
7
Pros:

Nice big bed

Cons:

Location , trouble makers out side

2026-03-13 via Nuitee
P
Per solo_traveller no
6
Slitent hotell midt i sentrum
Pros:

Hotellet befinner seg midt i sentrum av Birmingham. Rommet var helt greit. Bra seng, vannkoker med te/kaffe. Varmt vann i dusjen. TV. Ladeuttak for mobiltelefon.

Cons:

Hotellet er gammelt og slitt. Du får det du betaler for. Minimal betjening.

2026-03-13 via Nuitee
S
Stephen solo_traveller gb
7
Good hotel in an excellent location
Pros:

Excellent central location, clean room, comfy bed

Cons:

Some other guests were a little noisy but reception dealt with it.

2026-03-13 via Nuitee
J
Jessica extended_group se
8
Pros:

Centralt läge, den trevliga killen i receptionen

2026-03-13 via Nuitee
F
Fionán couple ie
6
Pros:

Location

Cons:

Hotel very dated and could benefit from complete upgrade....

2026-03-12 via Nuitee
D
Dionne couple gb
4
Pros:

The sheets where dirty tiles in bathroom was dirty and also my partner had bite marks on his skin like he had been beaten

Cons:

Dirty sheets bathroom not cleaned

2026-03-12 via Nuitee
J
Juliette solo_traveller gb
8
Pros:

Paid to upgrade the room, totally worth it for the extra space and the air con

Cons:

I have never known both lifts to be working, can be frustrating when it's busy waiting for the 1 lift that does work

2026-03-12 via Nuitee
L
Luke extended_group gb
4
2026-03-12 via Nuitee
S
Sebastian couple gb
1
2026-03-12 via Nuitee
S
Susan solo_traveller gb
7
2026-03-12 via Nuitee
J
joshua solo_traveller gb
1
Shit on a roll
Pros:

Location to Birmingham new street station.

Cons:

Where hotels do a nice fold on the toilet paper there was actually shit, poop, faeces what ever you want to call it press into that fold had no one would have missed it it must have been done on purpose. Let a lone I binned it and grabbed a new one . The morning I ran the shower to get hot water for 15 mins and only the cold was working

2026-03-12 via Nuitee
Y
Yoong Ler extended_group gb
8
Cons:

The lift wasn’t functioning well. We ended up climbing the stairs to eighth floor everytime.

2026-03-12 via Nuitee
L
Lewis couple gb
1
Pros:

It was good that you could actually get Netflix on the TV and a easy to get to hotel from the train station

Cons:

I didn't like how the pictures online made it look really nice and fancy and when you get there it's in a alley way that stinks of wee. When you get in it looks like a TV show of them going to a DMV. When we headed to the room the elevators seemed really unsafe there where cracks in the walls spider webs in all corners of every wall. When we got to the room it was tiny only one shower head worked the toilet still had sick in it from a last guest and used cleaning gloves left above the sink. The bed was the most uncomfortable thing in the world it was like sleeping on the floor I do not recommend staying there for the price of 70 and also paid a extra 15 to get in early id say this place should cost £10 a night from what you get there

2026-03-12 via Nuitee
J
Jakob extended_group cz
6
2026-03-11 via Nuitee