Britannia Hotel Birmingham New Street Station Birmingham

Hotels
•
Britannia Hotels
6.3 (4994 reviews)
New Street , Birmingham , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Location

Guest Reviews

6.3
Based on 4994 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
M
Martin • solo_traveller • ie
7
Great for an overnight stay, work upgrading room as very spacious and has air con
Pros:

Great location

Cons:

Only one lift which was slow.

2026-09-19 • via Nuitee
T
Tonybythesea • solo_traveller • gb
5
Dissapointing. No proactive guest support.
Pros:

The room was adequate for my needs, a 2 night stay whilst attending an all day conferenec on Friday 18th. The bed was comfortable, I slept well in the main. The en suite lookes clean and sparkling, possible recent refurb. Whole experience let down to by annoying failures , and apparently uninterested staff for guest assistance.

Cons:

2 lifts for 9 floors 100+ room, one lift out of use, probably for several days before I checked in. Witha 3rd floor room, I don't mind walking down on occasion, but at 74yrs witha heart condition & a pacemaker, walking up is too great a challenge. LIFT service very slow of course as many guests need to use it especially for higher floors. Crittall windows , long overdue for replacement. TV in my room 315 Not working, set to 'STORE MODE' which probably needs to be reset entirely for hotel or home use. When notified, a staff member came to have a look on Thursday evening. He spent several minutes proving the TV would not access any channels, or connect to internet for streaming programmes. He said another staff member would take a look on Friday, as I was out all day until 5.30pm. 2) Friday morning, stood under the shower, got wet, NO SOAP product in the dispenser. Had to step across to the sink to get some soap to wash properly. Reception informed as I left the hotel at 08.00, said it would be attended to promptly. NO evidence that anyone bothered to enter my room to sort out the TV, or refill the soap dispenser. A short stay spoiled by basic failures.

2026-09-19 • via Nuitee
J
Jessica • couple • gb
10
Comfortable, clean and tidy
Pros:

Everything

Cons:

Nothing

2026-09-19 • via Nuitee
R
Ramesh chandra • couple • in
4
2026-09-19 • via Nuitee
A
azhar • solo_traveller • gb
7
Pros:

Staff

Cons:

Lift waiting time

2026-09-19 • via Nuitee
J
Jacqueline • solo_traveller • gb
5
Pros:

Room was clean. Close to city centre.

Cons:

Needed more direction signs in corridor. No fire escape map on hotel door. Bed uncomfortably hard. Noise from street below non stop.

2026-09-19 • via Nuitee
W
William • couple • gb
6
Pretty good
Pros:

Clean except for the lifts , need refreshed in side

Cons:

Saw a mouse

2026-09-19 • via Nuitee
A
Alan • solo_traveller • gb
4
Barely OK
Pros:

Location and price

Cons:

Check in was more depressing than signing on the dole in a crowded reception even though I had checked in on line
One of the lifts was out of order so queues were long each time you needed the lift (I’m 76 stairs are not a real option to the 4 th floor)

2026-09-19 • via Nuitee
A
Anita • couple • gb
9
2026-09-19 • via Nuitee
A
Anita • couple • gb
9
2026-09-19 • via Nuitee
E
Eduardo Benigno • solo_traveller • es
10
Pros:

Ubicación

Cons:

Ascensores nunca funcionaban

2026-09-19 • via Nuitee
I
Inns • solo_traveller • gb
6
2026-09-18 • via Nuitee
M
Melvyn • couple • gb
1
Dreadfull
Pros:

Nothing

Cons:

Noisy
Dirty
Outdated
No breakfast
Thin walls- no soundproofing.

2026-09-18 • via Nuitee
S
Sheila • solo_traveller • gb
1
Awful, would never stay in a place like that again
Pros:

Nothing, it was noisy, dirty, smelly and felt unsafe

Cons:

Nothing, it was noisy, dirty, smelly and felt unsafe

2026-09-18 • via Nuitee
G
Gergely • couple • hu
4
Pros:

Elhelyezkedes abszolut központi

Cons:

Its not cleaned properly. The noise insulation is basically non existant, u can hear anything from the other rooms

2026-09-18 • via Nuitee
D
Davios • solo_traveller • gb
1
Will never stay there again
Pros:

Location

Cons:

First room that I was given had not been cleaned well after 5pm. Previous guests water bottle and room key on table. Duvet not changed and had dirt marks. Generally hotel and room not clean, had to buy antibacterial wipes to wipe every surface. Only on lift working.

2026-09-18 • via Nuitee
R
Rogers • solo_traveller • gb
3
Relieved to leave.
Pros:

Location good

Cons:

Entrance down dirty, smelly alley with homeless sheltering set a poor scene. The shabby lobby and common areas continued that feel. I was on the 9th floor, one of the two lifts out of operation and the second felt/sounded like it was about to expire. Woken at 4:30 in the morning by water cascading from my air conditioning unit. This was obviously not a new occurrence as the carpet below was wet when I arrived.

2026-09-17 • via Nuitee
A
Andrew • solo_traveller • gb
8
Nice property for a short stay.
Pros:

Bed Comfy
Shower and bathroom good.
Clean and tidy.
Great central location.

Cons:

Pretty basic for the price.
I know it’s central but stayed in nicer places for less.

2026-09-17 • via Nuitee
M
Matthew • solo_traveller • gb
3
Overpriced and dirty
Pros:

Location/staff tried to help and weren’t rude

Cons:

Dirty, very hot in rooms and overpriced

2026-09-17 • via Nuitee
J
James • solo_traveller • gb
1
Cons:

Terrible smell
Noisy

2026-09-17 • via Nuitee