Britannia Hotel Birmingham New Street Station Birmingham

Hotels
Britannia Hotels
6.3 (4057 reviews)
New Street , Birmingham , gb

Facilities

Non-smoking rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 4057 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
S
SZŰCS couple hu
9
2026-05-16 via Nuitee
M
Mike couple gb
5
Everything was good apart from being so cold
Pros:

Great location

Cons:

The room was freezing

2026-05-16 via Nuitee
R
Robert solo_traveller gb
10
2026-05-16 via Nuitee
M
Mankda couple gb
2
Was okay, not so bad
Pros:

Located in good place

Cons:

The Heating wasn’t working, staff didn’t respond in one call,
Beds are very uncomfortable

2026-05-16 via Nuitee
J
John Ireland solo_traveller ie
8
Pros:

Central location. Mostly okay.

Cons:

Lift was broken and second lift was not operating correctly and made me uncomfortable with its operation really slow and noisy. Floor was not hoovered and visibly dirty.

2026-05-16 via Nuitee
P
Pieter solo_traveller gb
6
Low cost good location. Would have been better with a working lift.
Pros:

Standard room that was clean. Good location

Cons:

Lift is super slow and the 2nd one was out of order. I was told by someone else the llift was broken for at least 2 days.
Staying on the 6th floor, the staircase was quicker than the 1 operating lift, but instead of going straight down, the staircase changed location on 2 floors which added more time and complication. My key stopped working before i checked out in the morning. I had to go and fix it twice. Bad phone service

2026-05-16 via Nuitee
D
Darren solo_traveller im
8
Pros:

Great size room and location

2026-05-16 via Nuitee
G
Gill solo_traveller gb
5
Loved the shower
Pros:

Loved the shower!

Cons:

The lift screeched loudly every time it opened and closed. It was very slow. People were knocking loudly on doors and yelling in the hallway at 3am!

2026-05-16 via Nuitee
L
Lewis couple gb
8
Good value for money
Pros:

We like how central it was

Cons:

That the bathroom was really up to date and the to was really big. The only down side we stayed in 219 and it had a really big window, but when we got back to the room the room was frezzing good and we put the radiator on before we left but the radiator didn’t work, I had to wear a hoodie to bed over my pjamas as it was that cold. Other than that it was a lovely day and grate value for money

2026-05-16 via Nuitee
H
Howard solo_traveller gb
10
Great Price & Great Location
Pros:

Location

Cons:

There was no air con

2026-05-15 via Nuitee
K
khuram solo_traveller pk
4
Pros:

Location

Cons:

Old hotel need to renovate lift is slow

2026-05-15 via Nuitee
I
Itziar solo_traveller es
6
2026-05-15 via Nuitee
C
Chris solo_traveller gb
1
2026-05-15 via Nuitee
A
Aleksej solo_traveller gb
4
Pros:

Всё очень в короткой доступности как магазины так и рестораны.

Cons:

Было грязно, не только помещение и ванная комната но и полотенце.

2026-05-15 via Nuitee
J
James solo_traveller gb
6
2026-05-15 via Nuitee
J
John solo_traveller gb
9
2026-05-15 via Nuitee
G
Gentle couple gb
1
Horrific the bed was a disaster from a ship wreck
Pros:

Nothing it is for refugees low standards of vermin’s occupancy

Cons:

All of the qualities are poor

2026-05-15 via Nuitee
A
Amara couple gb
9
Pros:

Room was spacious and clean

Cons:

I requested for double bed but bed was actually two single bed and it was uncomfortable.

2026-05-15 via Nuitee
M
Matt extended_group gb
9
2026-05-15 via Nuitee
C
Chloe couple gb
7
Recommend for quick trips
Pros:

Very central, decent size room, good value

2026-05-14 via Nuitee