Britannia Hotel Birmingham New Street Station Birmingham

Hotels
Britannia Hotels
6.3 (4258 reviews)
New Street , Birmingham , gb

Facilities

Non-smoking rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 4258 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
B
Babra couple gb
1
My holiday was ruined because of my stay at this hotel.
Pros:

I stayed at this hotel for one week and had a very disappointing experience. The room was not kept clean during my stay, and despite requesting room service and housekeeping several times, no room service was provided. The property remained unclean throughout the week.

In addition, I found some members of staff to be rude and unhelpful when I raised my concerns. The lack of cleanliness, poor service, and unprofessional attitude made my stay very unpleasant.

Overall, I had a bad experience and would not recommend this hotel based on the service I received.

Cons:

The lack of cleanliness, poor service, and unsatisfactory customer care made my stay very unpleasant.

Unfortunately, because of these issues, I cannot say that I had a good experience, and I would not choose to stay here again

I was staying on the fourth floor, and the lift was out of service for most, if not all, of my stay. This caused significant inconvenience, as I had to use the stairs every time I entered or left the hotel. I reported the issue and requested assistance, but no action appeared to be taken to fix the lift during my stay.

2026-05-30 via Nuitee
M
MACHEKANYANGA solo_traveller gb
1
Very bad experience
Pros:

Clean shower

Cons:

The staff were not helpful at all

2026-05-30 via Nuitee
J
Jade solo_traveller gb
6
2026-05-30 via Nuitee
G
Gabriele solo_traveller de
9
2026-05-30 via Nuitee
S
Sally solo_traveller gb
9
Pros:

It is so convenient and the location is great

Cons:

Nothing

2026-05-30 via Nuitee
A
Amy solo_traveller gb
1
2026-05-30 via Nuitee
W
Wendy solo_traveller gb
6
Pros:

Was very clean and a good price for the night

Cons:

The check in was hectic

2026-05-30 via Nuitee
G
giacomo solo_traveller it
10
2026-05-29 via Nuitee
B
Brandon solo_traveller gb
3
Not worth the price.
Pros:

Convieniently located in the center

Cons:

I had to wait a really long time before someone came to reception. there were also not so friendly crowds surrounding the hotel. In the room there weren't any towels and when i requested at reception, they never came and had to find a clearner to give me one

2026-05-29 via Nuitee
E
Erica solo_traveller gb
8
Overall pleased with the value for money
Pros:

My stay was good but I was on the 7th floor, no lift

Cons:

No lift working

2026-05-29 via Nuitee
I
Ilaria Giovanelli solo_traveller it
5
Really basic but affordable
Pros:

Ottima Posizione ed è abbastanza economico. Tv grande e stanza abbastanza spaziosa. the e caffè a disposizione

Cons:

Tv grande ma non era possibile vedere YouTube o Netflix quindi un po' inutile. Bagno non c era lo shampoo o bagnoschiuma.

2026-05-29 via Nuitee
M
Michel solo_traveller je
8
Well situated hotel with a quiet, clean and comfortable room.
Pros:

Quiet, comfortable and clean room with tea and coffee, a tv, good internet and a well functioning shower. Well situated for train station.

Cons:

Nothing I can think of.

2026-05-29 via Nuitee
R
Rode Ann solo_traveller ie
6
Pros:

Staffs are very helpful and kind

Cons:

Lift nearly always broken..
You cud hear the noise from other rooms

2026-05-29 via Nuitee
L
Lily extended_group gb
2
2026-05-29 via Nuitee
R
ROSHAN couple ch
8
2026-05-29 via Nuitee
L
Lupita solo_traveller ie
1
Pros:

Room soo tiny
My son banged his head of a low corner shelf complaint made to staff
Door sticking
TV fuzzy very bad reception

Cons:

Room tiny
My son banged his head of low corner shelf door sticking
TV fuzzy very bad reception

2026-05-29 via Nuitee
N
Nathan couple gb
10
2026-05-29 via Nuitee
N
Neil solo_traveller gb
1
2026-05-29 via Nuitee
X
Xuân couple vn
1
2026-05-28 via Nuitee
R
Rose couple gb
10
2026-05-28 via Nuitee