Britannia Hotel Birmingham New Street Station Birmingham

Hotels
•
Britannia Hotels
6.3 (4994 reviews)
New Street , Birmingham , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Affordable
Cons:
Unpleasant smell
Old room conditions
Lift issues

Categories

Cleanliness
5.21
Several reviews mentioned unpleasant smells and issues with cleaning.
Service
6.88
While the staff were praised, the broken lift negatively impacted service.
Location
8.62
Multiple reviews highlighted the great central location.
Room Quality
4.87
Complaints about old rooms, uncomfortable beds, and noise noted.
Amenities
5.4
Basic amenities were mentioned; some lifts not functioning.
Value for Money
7.16
Guests felt they got what they paid for, with some value indicated.
Food and Beverage
6.41
Some concerns about breakfast pricing, but no major complaints.
Overall Experience
5.88
Overall experience was mixed but returned for location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Convenient Location
Located opposite Birmingham New Street Station, the Birmingham Britannia Hotel offers easy access to popular attractions like the Bullring Shopping Centre and Victoria Square, making it a prime choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The rooms at Britannia Birmingham are equipped with baths, showers, TVs, and free Wi-Fi. Guests can enjoy complimentary newspapers, tea/coffee making facilities, and access to Harvey’s Bar for a relaxing evening.

Dining Options
Start your day with a hot and cold breakfast buffet at the hotel's restaurant and later unwind at the bar with a selection from the snack menu. Whether you're fueling up for a day of sightseeing or winding down after a busy day, Britannia Birmingham has you covered.

Book your stay at Birmingham Britannia Hotel for a convenient and comfortable experience in the heart of the city.

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Location

Guest Reviews

6.3
Based on 4994 reviews
Cleanliness: 5.21
Service: 6.88
Location: 8.62
Room Quality: 4.87
Amenities: 5.4
Value for Money: 7.16
Food and Beverage: 6.41
Overall Experience: 5.88
A
Anmol • couple • gb
1
2026-10-17 • via Nuitee
R
Robin • solo_traveller • gb
7
Pros:

The closeness to the centre.

Cons:

Only 1 lift working.

2026-10-17 • via Nuitee
W
wojciecho • solo_traveller • gb
4
2026-10-17 • via Nuitee
B
BURCU • solo_traveller • tr
5
Konum için tercih edilir birdaha gitsem kalmam
Pros:

Konumu

Cons:

Temizlik talep etmeme rağmen 5 gece içinde ne çöpler alındı ne temizlik yapıldı asansör çalışmıyor temizlik görevlileri istekleri yerine getirmiyor

2026-10-17 • via Nuitee
L
Lyall • solo_traveller • gb
6
Pros:

Clean

Cons:

Didn't dislike anything

2026-10-17 • via Nuitee
E
Elliot • couple • gb
8
2026-10-17 • via Nuitee
G
Gurdip • couple • gb
10
2026-10-17 • via Nuitee
P
Perri • couple • gb
8
Pros:

View from our room was nice

Cons:

Lift takes a long time to come and only one working, and no breakfast

2026-10-17 • via Nuitee
R
RABBI • extended_group • gb
1
Pros:

Nothing and i lost something. When i go return in the hotel and speaking with receptionist they dose not know regarding my lost items.

2026-10-17 • via Nuitee
O
Oğuzhan • solo_traveller • tr
5
2026-10-17 • via Nuitee
M
may • solo_traveller • gb
5
Pros:

Iron and ironing board in room.
Fan on side.
Plenty if tea coffee and sugar

Cons:

Staff. Room key didn't work so went to reception who did apologise and said "it's not your fault"!!!!
On my own booked double room which receptionist questioned and then asked if I wanted 2 jeys
Told the room 234 was only one floor up from reception and I should use tge stairs. It's actually 2 flights
Good job I dont take milk as there was only one sachet
Stain on towel
Only one bedside light.

2026-10-17 • via Nuitee
G
gemma • couple • gb
7
Ok for what it is
Pros:

Reception was welcoming , was worried after reading lots of reviews however the room was plesant and quite quiet where I was. Yes surrounding noise but in city centre I expected this. Clean and tidy a good night's stay. Thankyou.

Cons:

Didn't have towels in room however this was sorted out straight away.

2026-10-17 • via Nuitee
O
Olena • solo_traveller • gb
7
2026-10-16 • via Nuitee
J
John • solo_traveller • gb
8
Incredible value for the location, even if hotel is a bit shabby
Pros:

Incredible location for centre of town - New Street Station literally around the corner, Utilita arena 15 mins walk away. Room was much bigger than expected with basic amenities present and correct.

Cons:

One working lift - and slow at that - for a 9 floor hotel isn’t ideal.

2026-10-16 • via Nuitee
T
TIFACHI • extended_group • ro
3
Scarbit
Pros:

Pozitionarea ca locatie

Cons:

Am avut 2 nopți de cazare cu 2 camere, Ambele nu au fost igienizate corespunzător. (prezervativ într-o cameră, chiloți de damă într-o cameră, iar în cealaltă fire de păr la duș și neigienizată corespunzător). Greșeala mea a fost că nu am verificat camerele în momentul check-in-ului. Fiind pe drumuri, am mers să mănânc și m-am întors cu bagajele la hotel pe la 10 seara. A doua zi am anunțat recepția și m-a direcționat către Booking pentru anularea celei de-a doua nopți, căutându-mi altă cazare în oraș. Nici după aproape 24 de zile nu am primit bani pentru ultima noapte de cazare. La acest moment sunt pasat între Booking și serviciul pentru clienți ai hotelului. În concluzie, dragi turiști, vă recomand să căutați cazare în alte locații cu un rating mai bun.

2026-10-16 • via Nuitee
J
Janaina • solo_traveller • br
2
Pros:

Localização

Cons:

Quarto sujo e colchão velho e desconfortável

2026-10-16 • via Nuitee
J
Jayne • couple • gb
1
Wouldn’t stay again
Pros:

Staff are nice and friendly , beds were clean. Good location.

Cons:

It stinks of smoke, there are homeless people everywhere , the lifts are slow and we had people knocking our door in the middle of the night

2026-10-16 • via Nuitee
C
Clark • extended_group • gb
5
Pros:

The location is good, very central

Cons:

It is a very basic hotel. I thought for the price it would be better than it was.

2026-10-16 • via Nuitee
A
ADİL • solo_traveller • tr
3
Berbat
2026-10-16 • via Nuitee
S
Santos • solo_traveller • gb
1
Do not recommend
Pros:

Location only

Cons:

Poor conditions, bed was horrible, noise other rooms and street.

2026-10-16 • via Nuitee