Hotel Pen Mutiara

Hotels
10 (137 reviews)
Wisma Nelayan Pelabuhan LKIM , Kampong Batu Maung , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Polite staff
Convenient location
Restaurant quality
Cons:
Poor cleanliness
Unreliable WiFi
Maintenance issues

Categories

Cleanliness
10
Multiple reviews mention poor maintenance, dusty conditions, and unpleasant smells.
Service
10
Staff was polite and helpful, but there were issues with responsiveness.
Location
10
The location is convenient for work and has easy access to various spots.
Room Quality
10
Rooms were noted to have issues like no windows and strong smells.
Amenities
10
Amenities like the pool are not well maintained, and WiFi is unreliable.
Value for Money
10
For the price, guests expected better quality and more transparency about renovations.
Food and Beverage
10
The restaurant received some positive remarks despite other issues.
Overall Experience
10
Overall, many guests had a negative experience but appreciated certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:04

Property Description

Garden Oasis
Hotel Pen Mutiara offers a serene garden setting, perfect for relaxation after a day of exploring the nearby Teluk Tempoyak Beach.

Convenient Amenities
Enjoy free private parking, room service, and a 24-hour front desk for all your needs during your stay at this 3-star hotel.

Outdoor Pool Paradise
Cool off in the hotel's outdoor pool and take in the peaceful surroundings, just 10 km away from the bustling Queensbay Mall.

Book your stay at Hotel Pen Mutiara now and experience the perfect blend of tranquility and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

10
Based on 137 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
F
fauzai • family_with_children • my
8
Pros:

Restoran yg menyediakan sajian yg sedap..

Cons:

Parking buat masa ni ok ketika tiada majlis di hotel namun ia akan sukar sedikit bila ada majlis

2026-01-11 • via Nuitee
D
Dmegryan • family_with_children • my
6
2026-01-11 • via Nuitee
G
GILBERT ANAK • couple • my
3
I dont like it
Pros:

Nothing

Cons:

The smell of the hotel. They didnt mentioned in booking.com that room does not have window. Very terrible

2025-12-28 • via Nuitee
S
sahak • family_with_children • my
6
Pros:

Plug point not enough for 4 ppl, bath room toilet pump spoil

2025-12-27 • via Nuitee
S
Samihah • family_with_children • my
8
2025-12-26 • via Nuitee
B
Botshelo • couple • jp
2
I do not recommend this place!
Cons:

There wasn’t anyone at the reception. Having landed just after midnight, we arrived to the hotel only to walk around shouting “hello, is anyone here?” We rang the bell and WAITED! Someone came from outside to wake the receptionist up just next to us. The WiFi? Not working. We couldn’t even get grab through that internet (next morning) so we had to walk from the building to find someone to hotspot us so we book grab to go get sim cards. Coming back we told the reception lady we needed tissue in our room and she said she will have housekeeping bring it, only for us to check out over an hour later without having received it.
I honestly don’t recommend.

2025-12-22 • via Nuitee
C
Christophe • solo_traveller • fr
5
Cons:

La wi-fi était en panne dans l’hôtel, personne ne me l’a dit, il a fallu que j’aille me renseigner par moi-même

2025-12-06 • via Nuitee
D
Daniel • couple • th
2
Cons:

poor maintenance,dusty,smelly

2025-12-05 • via Nuitee
N
Nur • family_with_children • my
8
Pros:

Bilik besar .

Cons:

Masuk bilik ada bau2 tidak menyenangkan .

2025-11-23 • via Nuitee
S
SITI • couple • my
10
Pros:

BILIK YANG SELESA

Cons:

TIADA

2025-11-21 • via Nuitee
S
Sandro • solo_traveller • de
5
2025-11-17 • via Nuitee
Z
Zahari • family_with_children • sg
10
Pros:

Staff was very polite and the room is very clean.
Planning to come again in my next trip

2025-11-12 • via Nuitee
S
Shaikh Mohd Hizami • family_with_children • my
9
Pros:

Room

Cons:

Swimming pool is not clean

2025-11-09 • via Nuitee
Z
ZAMREE • extended_group • my
8
2025-10-30 • via Nuitee
N
norfazirah • couple • my
6
Cons:

aircond bunyi terlalu kuat.

2025-10-21 • via Nuitee
M
MohdNazri • family_with_children • my
10
2025-10-19 • via Nuitee
M
Mohamad Hafiz • family_with_children • my
10
2025-10-19 • via Nuitee
博崴 • solo_traveller • tw
7
2025-10-09 • via Nuitee
M
Momo • solo_traveller • my
7
2025-10-02 • via Nuitee
N
NUR ANIS KASHMIRA • couple • my
5
2025-08-14 • via Nuitee