Holiday Inn Express Middlesboro by IHG

Hotels
•
Holiday Inn Express
9.1 (246 reviews)
1252 North 12th Street , Middlesboro , US
+1 606-248-6860

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean, comfortable rooms and beds
Good location for exploring Cumberland Gap / convenient nearby stores
Strong breakfast offering (hot breakfast, oatmeal, to-go yogurt) and good coffee
Amenities: pool and workout room
Consistent quality and reasonable price
Cons:
Holiday Express ‘no locals’ policy caused at least one refused booking
Limited fresh fruit options at breakfast
Middlesboro town has limited dining/entertainment options

Categories

Cleanliness
9.2
Multiple guests explicitly noted the property was clean and nicely decorated; rooms and beds described as comfortable.
Service
8.5
Generally described as friendly and accommodating (including late-night staff praise), but at least one guest had a strongly negative experience with booking/‘no locals’ policy which lowered this score.
Location
9.2
Several guests praised the location for exploring the Cumberland Gap area and found nearby stores and restaurants convenient; one comment noted the town has limited options.
Room Quality
9.2
Rooms described as comfortable with good beds and pleasant decor; multiple mentions of comfort and cleanliness.
Amenities
9.3
Positive mentions of a workout room, pool, fresh-ground coffee machine and convenient on-site/off-site options; breakfast offerings and to-go items noted favorably.
Value for Money
9.1
Guests explicitly mentioned consistent quality at a reasonable price and repeatedly chose this property when visiting LMU.
Food and Beverage
9.2
Breakfast received strong praise (hot breakfast, oatmeal option, to-go yogurt, good coffee); one guest wished for more fresh fruit options.
Overall Experience
9.1
Overall very positive experiences (friendly staff, clean rooms, good breakfast, convenient location) but marred for at least one guest by a booking/no-locals policy issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Amenities
Located in Middlesboro, Kentucky, the Holiday Inn Express offers a daily continental breakfast and complimentary Wi-Fi access for guests. Each guest room is equipped with a coffee maker, microwave, refrigerator, work desk, and cable TV, ensuring a comfortable stay.

Relaxing Outdoor Pool
Unwind and soak up the sun at the hotel's outdoor pool, a perfect spot to rejuvenate after a day of exploring nearby attractions like the Abraham Lincoln Museum, Historic Cumberland Gap Park/Tunnel, and Pine Mountain State Park, all just a short drive away.

Business-Friendly Services
For those traveling for work, take advantage of the copy and fax services available on-site. Whether visiting for leisure or business, the Holiday Inn Express Middlesboro provides a convenient and welcoming stay.

Book your stay now at the Holiday Inn Express Middlesboro for a relaxing and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 246 reviews
Cleanliness: 9.2
Service: 8.5
Location: 9.2
Room Quality: 9.2
Amenities: 9.3
Value for Money: 9.1
Food and Beverage: 9.2
Overall Experience: 9.1
L
Lori • couple • us
10
Friendly helpful staff, clean nicely decorated facility with comfortable beds.
Pros:

Location

2026-10-26 • via Nuitee
M
Maureen • solo_traveller • us
8
Pros:

Good location for exploring Cumberland Gap area

Cons:

Middlesboro doesnt have a lot in it

2026-09-08 • via Nuitee
J
John • couple • us
10
Consistent quality at a reasonable price.
Pros:

Consistency. Our go to whenever we’re visiting LMU.

Cons:

No complaints.

2026-09-01 • via Nuitee
B
Beverly • couple • us
10
2026-08-31 • via Nuitee
J
Jeremy • couple • us
10
Excellent staff - Very friendly and welcoming. Very clean and comfortable too
2026-08-30 • via Nuitee
H
Holliday • family_with_children • us
10
The staff was friendly and accommodating. Loved having a work out room & pool!
Pros:

I travelled with my two sons so having a hot breakfast was key. I also liked having oatmeal as an option and a to-go yogurt.
The fresh ground coffee machine was great!
Since we were bringing our son to LMU having the stores across the street was very convenient.
We would recommend Haymaker & Frosty Mug for lunch.

Cons:

I would have liked to have more options for fresh fruit.

2026-08-17 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-08-04 • via Nuitee
T
Tamara • family_with_children • us
8
2026-07-25 • via Nuitee
B
Blair • solo_traveller • us
10
2026-07-13 • via Nuitee
A
Alan • family_with_children • us
9
Pros:

It was clean, staff was very very helpful and friendly! Breakfast was amazing!

Cons:

Nothing really

2026-07-12 • via Nuitee
G
Gabriela • solo_traveller • us
10
Pros:

Comfort and clean

2026-07-12 • via Nuitee
F
Fellows • solo_traveller • us
10
2026-07-11 • via Nuitee
A
Andres • solo_traveller • us
10
2026-07-02 • via Nuitee
M
Melissa Bethani • family_with_children • us
10
Blessed!
Pros:

Breakfast was great. Exceeded my expectations.
The late night staff person who was there at 2:30am when I got there was the SALT of the Earth. Bless him, he was a true gem of a human being.

2026-05-28 • via Nuitee
J
Joseph • couple • us
8
2026-05-20 • via Nuitee
J
Joseph • couple • us
1
They don’t allow locals regardless of reason for stay.
Cons:

Bookings failed to inform me about Holiday Express’s “no locals” policy. They wouldn’t honor my stay and stated locals within 75 miles aren’t welcomed at Holiday Express.

2026-05-18 • via Nuitee
S
Stephen • solo_traveller • us
6
2026-05-04 • via Nuitee
L
Larry • couple • us
9
Pros:

Clean & excellent staff
Excellent breakfast

Cons:

Some road noise

2026-05-04 • via Nuitee
H
Hall • couple • us
10
Clean, restful, and relaxing - just what I wanted. Thank you!
Pros:

We went for a one night getaway from family - LOL. This hotel exceeded our expectations, especially the cleanliness. The breakfast was amazing! The room was large and so so clean. I typically won't stay in hotels unless necessary because of lack of cleaning, but this hotel was amazing. The staff was super friendly and accommodating. Not just the front desk, but the breakfast stop as well. We definitely will be planning more getaways and staying here. I was very impressed and super pleased with our stay!

Cons:

Nothing that I can think of.

2026-05-04 • via Nuitee
A
Albert • solo_traveller • us
8
2026-04-24 • via Nuitee