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Facilities
Property facilities
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Air conditioning
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
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Japanese garden
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Venetian-style Accommodation
NH Venezia Santa Lucia, just a stone's throw away from Venice’s Santa Lucia Train Station, offers classic Venetian-style rooms with modern amenities. The 19th-century building boasts free WiFi, a charming garden, and elegant entrance hall for a touch of sophistication.
Breathtaking Views of the Grand Canal
Indulge in spacious rooms with private bathrooms and minibars, some providing enchanting views of the iconic Grand Canal. Wake up to a delightful buffet breakfast in the bright dining room, showcasing a mix of sweet and savory delights.
Convenient Location and Elegance Combined
Conveniently situated in the Cannareggio area, the hotel is a short distance from Piazzale Roma and a leisurely stroll from Saint Mark’s Square. Immerse yourself in the beauty of Venice at NH Venezia Santa Lucia.
Book now to experience luxury in the heart of Venice!
Please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Please note that the credit card used for the booking must be shown at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for € 0 per person per night when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
No parking available.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
Location
Property Video
Guest Reviews
수건이 너무 적고, 물을 더주면 좋겠어요.
An absolutely terrible experience!
We paid for our stay in full through Booking.com before arriving at the hotel. However, at check-out, a bald male staff member insisted that no payment had been made and demanded that we pay again.
We clearly explained that the reservation had already been paid through Booking.com and showed him our digital payment confirmations as proof. He refused to accept them. He even slammed his hand on the desk and stated that we had to make the payment immediately, and that if it turned out to be a duplicate charge, we would have to resolve the matter with Booking.com ourselves.
Because we did not want to miss our train and felt intimidated by the staff member’s aggressive attitude, we had no choice but to pay a second time.
Immediately after making the payment, we contacted Booking.com. Booking.com spoke directly with the hotel. The hotel admitted that it had made a mistake, but informed Booking.com that it would not refund the money. Fortunately, Booking.com stepped in and refunded the amount we had originally paid to them, thereby resolving the financial loss we suffered due to the hotel’s error.
I am not even mentioning the other problems: it was impossible to get a coffee before 4 p.m., and outside of check-in there was not even water available for purchase. There were several other issues as well.
Please do not confuse this hotel with other NH hotels in different cities. In terms of service quality and customer care, it is not even comparable.
Based on our experience, I would not recommend this hotel.
It was a last minute reservation, but glad we stayed. They were accommodating and very helpful.
Nothing
Overpriced
Ubicación estupendo y buen desayuno
La ubicación es excelente,bajo nivel de ruido,personal muy agradable y solícito.Todo muy bien.
Me gustaría que hubiera estado habilitada la terraza para el desayuno los días que no llovió
A localização ao lado da estação de trem é estratégica. O café da manhã excelente.
O parede do box estava muito sujo.
The location
NA
El perdonal
Las instalaciones
הצוות היה מאד שרותי ועזר לי כשנתקלתי בבעיה אישית
Die Lage ist perfekt! In der Nähe alle notwendigen Transportmittel per Fuß erreichbar. Das Frühstück war sehr gut und qualitativ hochwertig. Das Zimmer war sehr ruhig und wir haben sehr gut geschlafen.
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