Comfort Inn Phoenix Central City

Hotels
•
Comfort
7.2 (276 reviews)
1344 North 27th Avenue , Phoenix , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Closed location issues
Rude staff
Cons:
Dirty rooms
Inconvenience in booking

Categories

Cleanliness
4.35
Multiple mentions of dirty rooms and lack of housekeeping reported.
Service
7.32
Staff was reported to be rude during check-in.
Location
5.36
Property was closed for construction, causing inconvenience.
Room Quality
5.31
Rooms were reported dirty with infestations.
Amenities
9.33
Standard quality for this hotel tier.
Value for Money
9.29
Standard quality for this hotel tier.
Food and Beverage
9.34
Breakfast was reported cold; overall standard quality.
Overall Experience
7.32
Overall negative experience due to closure and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:59

Property Description

Convenient Location

The Comfort Inn West hotel is ideally situated for guests to explore downtown Phoenix, shop at large malls, and catch spring training baseball games. With Arizona's State Capitol building and government offices nearby, convenience is at your doorstep.

Amenities Galore

Guests can indulge in complimentary perks such as free high-speed Internet, newspapers, and coffee. The hotel boasts a refreshing outdoor pool, hot tub, and essential business services for corporate travelers.

Cozy Accommodations

Each room exudes comfort with cherry wood furnishings, Serta Sleeper mattresses, and convenient appliances like microwaves and refrigerators. Start your day with a delicious breakfast spread featuring eggs, meat, yogurt, and hot waffles.

Book your stay at Comfort Inn West for a memorable Phoenix experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 276 reviews
Cleanliness: 4.35
Service: 7.32
Location: 5.36
Room Quality: 5.31
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 9.34
Overall Experience: 7.32
Y
Yiding • solo_traveller • us
1
2026-01-15 • via Nuitee
D
David • family_with_children • us
1
Pros:

It's what I didn't like, I needed to check in due to time constraints and plans at a certain time to find out that this location had closed due to remodeling construction ! I was never notified to change my stay elsewhere. Poor and unacceptable ! This place was fenced off . I had to scramble to find another Hotel room with a similar price and what I needed. Terrible! I will never stay at this Hotel or affiliated places.

Cons:

Read above !

2025-11-24 • via Nuitee
B
Bryan • extended_group • us
1
Hope this does not happen to anyone
Pros:

This property is closed but we are still charged 360$

Cons:

Refund will just be 180$

2025-11-11 • via Nuitee
D
Donyce • couple • us
1
2025-10-17 • via Nuitee
I
Isaac • family
2
Pros:

It’s closed off. How did you guys give me a reservation of a closed over construction facility.

2025-09-26 • via Nuitee
J
James • family
2
Pros:

Though I had a reservation, upon arrival I was surprised to find business closed and surrounded by construction fence. I tried calling and could not get an answer. Later I called again and got a hold of someone who advised that they were closed. I wish this had been communicated proactively so that I could have made other arrangements instead of being surprised at the time of arrival.

2025-08-31 • via Nuitee
K
Karina • family
2
Pros:

I didnt like how the staff where towards us they were rude when we were checking,the rooms were dirty full of roaches no house keeping available for service , no available towels when needed breakfast was cold

2025-08-04 • via Nuitee
L
leo • family_with_children • us
5
2025-07-11 • via Nuitee
• couple • us
5
a place to sleep but not very much else.
Pros:

Breakfast was okay but not much offered. In the morning, we could not make the shower turn on and we didn't have time for someone to come up and fix it. When we left we told the clerk about it. He seemed to agree that sometimes it is difficult to tun on, but didn't seem very concerned about it.

Cons:

see above

2025-07-07 • via Nuitee
K
Kaitlin • couple • us
5
2025-07-04 • via Nuitee
Y
Yolanda
10
Happy Customer
Pros:

Our ac went out so it was short notice, we were able to get a room. At a reasonable rate.

2025-07-01 • via Nuitee
J
jaesik
10
Pros:

The cost was reasonable

2025-06-18 • via Nuitee
A
Austin
10
Pros:

nic

2025-06-05 • via Nuitee
E
Eva • solo traveller • us
8
The drive
Pros:

The place was clean. The bed was bouncy.

Cons:

The was small

2025-06-01 • via Nuitee
M
Michael
8
Pros:

Front counter could’ve been more attentive.

2025-05-23 • via Nuitee
P
Patrick • review category business travellers • us
3
Poor
2025-05-22 • via Nuitee
H
Heather • partner
10
Pros:

The place is clean it just needs a serious update. The manager was very friendly and helpful.

2025-05-12 • via Nuitee
A
Astrid • family
10
Pros:

Great stay

2025-05-09 • via Nuitee
D
Dwight • review category business travellers • us
7
Good
2025-04-28 • via Nuitee
A
Austin
10
Pros:

Good

2025-04-25 • via Nuitee