Hyatt Place San Antonio Riverwalk

Hotels
•
Hyatt Place
8.8 (1255 reviews)
601 South Saint Mary's Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cleanliness
Good breakfast
Cons:
Noisy construction
Pricing issues
Limited breakfast space
Issues with bedding

Categories

Cleanliness
8.38
Clean room mentioned, but complaints about bedding.
Service
9.35
Friendly staff highlighted, with some service complaints.
Location
9.39
Great location near River Walk mentioned multiple times.
Room Quality
8.34
Spacious rooms noted, but some complaints about noise and bedding.
Amenities
8.87
Some complaints about breakfast space and construction.
Value for Money
8.33
Mixed reviews regarding pricing fairness.
Food and Beverage
8.38
Breakfast generally good, with some complaints about variety.
Overall Experience
9.35
Overall enjoyment despite some issues; a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:59

Property Description

Convenient Location Near Major Attractions

Located just a short walk from The San Antonio River Walk and The Alamo, Hyatt Place San Antonio Riverwalk offers a prime location for exploring the city. The Henry B. Gonzales Convention Center is also within walking distance, making it an ideal choice for business travelers and tourists alike.

Modern Rooms with Comfortable Amenities

The hotel's modern, non-smoking rooms provide a comfortable retreat after a day of sightseeing or meetings. Featuring a seating area, flat-screen TV, refrigerator, and coffee maker, each room is thoughtfully designed with warm colors to create a cozy atmosphere.

On-Site Fitness and Dining Options

Guests can stay active at the fitness room or catch up on work at the business center. Complimentary Wi-Fi is available throughout the property. For dining, the 24/7 Guest Kitchen offers fresh snacks, while the on-site bakery café provides a convenient option for meals.

Ready to experience the best of San Antonio? Book your stay at Hyatt Place San Antonio Riverwalk today!

Important information:

Our hotel will be undergoing a makeover of guest rooms and public spaces from October 2023 through Late-January 2024. Please pardon any construction during this period. To accommodate you, amenities and other facilities may be relocated to a different section of our hotel. We apologize for any inconvenience. Please contact the hotel for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1255 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.35
E
Elizabeth • solo_traveller • us
10
2026-04-16 • via Nuitee
G
Garza • couple • us
10
Everything was amazing. The staff was great and accommodating. I loved it.
Pros:

Awesome

Cons:

Everything is great

2026-04-13 • via Nuitee
G
GibRocher • couple • us
8
2026-04-11 • via Nuitee
A
alvarez • couple • us
10
Perfecta
Pros:

La limpieza tanto del hotel como de la habitación

2026-04-07 • via Nuitee
G
G • solo_traveller • us
1
Bad attitude
Pros:

Nothing

Cons:

Unfriendly staff except for one employee. The unannounced $200 security deposit was shocking as well which at this point has not refunded yet

2026-04-06 • via Nuitee
L
Linda • couple • us
10
2026-04-05 • via Nuitee
R
Rafael • family_with_children • mx
8
No vale lo que pagas
Pros:

Limpio y ubicación

Cons:

La tasa de baño es muy pequeña, el comedor es muy pequeño, la relación de lo que pagas por las instalaciones no es proporcional, se puede conseguir algo igual a un tercio del mismo precio

2026-04-05 • via Nuitee
D
Da Silva • couple • us
6
2026-04-04 • via Nuitee
R
reneemQ5837KX • NONE • Dallas, Texas
10
Clean hotel on SA riverwalk
Pros:

Great location on riverwalk easy to walk to all the action. Large sized rooms that were comfortable. The entire hotel was clean throughout!

2026-04-03 • via Tripadvisor
R
Richard • couple • us
10
Pros:

Disappointed Wharton’s so much for parking. It was basically an open parking lot with gate arms over the entrance and exit. Anyone could walk in and out. Can’t see the reason for close to 30.00 a day.

2026-03-31 • via Nuitee
C
Cesar • extended_group • cr
8
2026-03-31 • via Nuitee
R
Ryo • family_with_children • us
9
2026-03-30 • via Nuitee
P
PAN • family_with_children • tw
9
Pros:

環境舒適整潔，房務打掃也都很好。

Cons:

浴室有點小間，住了5天，早餐都沒變化。

2026-03-26 • via Nuitee
S
Schroeder • family_with_children • us
8
Pros:

Very nice and on the Riverwalk

Cons:

Had to pay for parking there

2026-03-25 • via Nuitee
W
Wanderer47698979092 • NONE • Portland, Oregon
10
WOW. We are impressed and glad to have found you. We loved our stay and will be back.
Pros:

The location is extremely nice. It’s nice and quiet. The staff were very professional and friendly, and the facility was top notch.

2026-03-23 • via Tripadvisor
W
Wanderer47698979092 • NONE • Portland, Oregon
10
WOW. We are impressed and glad to have found you. We loved our stay and will be back.
Pros:

The location is extremely nice. It’s nice and quiet. The staff were very professional and friendly, and the facility was top notch.

2026-03-23 • via Tripadvisor
E
Elvira • couple • us
10
2026-03-21 • via Nuitee
E
Elvira • couple • us
10
2026-03-21 • via Nuitee
C
Chasalyn • family_with_children • us
10
2026-03-20 • via Nuitee
B
Blessilda BESS • extended_group • us
8
As I always try to look at the brightside of things, the children enjoyed our short vacation in San Antonio.
Pros:

Nice hotel for our family. Breakfast was good. Morning (day shift) front desk staff were very accommodating and hospitable. Great location.

Cons:

It’s not what I did not like about the property itself. My issue is with your phone and communication system. I informed the hotel in advance that we were checking in late at night around 10pm. I messaged them through booking.com where I made my reservation. I always use booking and am always able to communicate with the hotel property until now with Hyatt Place. No one replied to my message. I tried to call the number on the website but could not get through. Then I searched online and found another number but I realized later I was speaking to an AI. “She” was not helpful, spoke very fast and repeated another phone number that she told me to call. She repeated the number 4 times as if the robot system was glitching.
We are a family with 2 reservations. My nephew and his family arrived and checked in earlier than us. I asked them to check on our reservation and the front desk informed him that our room is with a king size bed. I made my reservation months in advance for 3 adults and one child and specifically asked for 2 beds. The front desk then changed our room to 2 beds late at night when we arrived. Only when we went into our room we discovered we were given a Wheelchair Accessibility room. I was not informed by the front desk staff. Again, this is not what I reserved.

2026-03-20 • via Nuitee