Best Western Plus Greenville I-385 Inn & Suites

Hotels
Best Western Plus
8.8 (2157 reviews)
831 Congaree Rd , Greenville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Great location
Cons:
Cleanliness issues
Inconsistent service by some staff

Categories

Cleanliness
7.38
There were significant cleanliness issues reported, including potential bed bugs.
Service
9.35
Most reviews highlight professional and friendly staff, with a few exceptions.
Location
9.39
Many guests appreciated the location close to restaurants and malls.
Room Quality
8.84
Rooms were generally reported as clean and comfortable, though there were individual complaints.
Amenities
8.87
Included clean rooms and a good breakfast, though some amenities were lacking.
Value for Money
8.83
Guests felt they received good value for their stay, despite some issues.
Food and Beverage
8.88
Breakfast received positive remarks for variety and quality.
Overall Experience
8.85
While experiences varied, the majority reported a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:21

Property Description

Convenient Location

Located just 12.8 km from Greenville-Spartanburg International Airport, Best Western Plus Greenville I-385 Inn & Suites in Greenville, South Carolina offers easy access for travelers.

Comfortable Rooms

All rooms are non-smoking and equipped with free WiFi, cable TV with HBO, refrigerator, coffee maker, and microwave. Some rooms even feature a seating area and whirlpool for added relaxation.

Amenities and Services

Guests can enjoy the outdoor pool, fitness centre, complimentary hot breakfast, business centre, meeting rooms, laundry facilities, and evening manager's reception. The hotel's proximity to Haywood Mall Shopping Center and Bob Jones University adds to its appeal.

Book now for a relaxing stay at Best Western Plus Greenville I-385 Inn & Suites!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSP

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 2157 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.85
K
Kateryna family_with_children us
7
Property needs renovation
Pros:

Friendly stuff, clean bed linen and towels

Cons:

Air conditioning isn’t maintained in a proper way. The smell of dust and dampness in the room
Dirty refrigerator

2026-06-26 via Nuitee
S
Sagara solo_traveller us
4
Cons:

Stain on the bed

2026-06-26 via Nuitee
D
Debra family_with_children us
8
2026-06-26 via Nuitee
C
Caleshia family_with_children us
8
Clean, comfortable stay with friendly staff, convenient in-room amenities, and excellent service thr
Pros:

I stayed here with my toddler and the stay went really well. Our room was clean and it was very convenient having the fridge and microwave in our room, which seems to be something a lot of hotels are shifting away from. The staff was also very friendly and accommodating. They were very prompt in fulfilling any request I made directly to the front desk for service to my room.

2026-06-25 via Nuitee
G
Geneva couple us
10
2026-06-22 via Nuitee
X
xikeria couple us
7
2026-06-22 via Nuitee
P
Pompey couple us
8
convenient
Pros:

Good breakfast

Cons:

Housekeeping did not clean room during entire stay.

2026-06-22 via Nuitee
L
Lana couple ie
8
A lovely stay with guest service.
Pros:

The property was so clean and the breakfast was lovely . Great car parking spaces and in a nice area .

Cons:

Nothing everything was great .

2026-06-21 via Nuitee
R
Reeda family_with_children us
9
We had a really good time with our grandchildren and hope to stay in the same room when we return.
Pros:

The queen suite was huge and it had two bathrooms which was great. We had plenty room for the kids. The pool was also right outside our room so that was a plus. The showers had been updated and were very nice. There are lots of restaurants nearby.

Cons:

It really needs to be updated, although the showers were great, the rest of the bathroom really needs to be deep cleaned, like the walls and baseboards. The back elevator near our room was not working but was being fixed when we left.

2026-06-20 via Nuitee
K
Kenyetta couple us
9
2026-06-19 via Nuitee
G
Guerrant solo_traveller us
8
Pros:

The size of the room! Over 600sq ft for a 7 member family was awesome!

Cons:

Breakfast area was small and crowded.

2026-06-18 via Nuitee
D
Daniel couple us
10
A super nice hotel in Greenville.
Pros:

Great location. Easy to find. Right off the interstate but didn’t hear the traffic in our room. Room was huge & the bed was super comfortable. Very friendly staff. Very clean both inside and out by the pool area. A lot of options for breakfast.

Cons:

Nothing.

2026-06-17 via Nuitee
J
Jack meadows solo_traveller us
10
Pros:

Clean room great staff and good breakfast

Cons:

Nothing

2026-06-16 via Nuitee
C
Christopher couple us
7
It was decent
Cons:

Noisy at night elevator was slow and some of the breakfast foods were dry,

2026-06-15 via Nuitee
W
Whitney family_with_children us
10
2026-06-15 via Nuitee
R
RHS solo_traveller us
9
Pros:

Convenience

2026-06-15 via Nuitee
J
Joanne family_with_children us
9
2026-06-15 via Nuitee
A
Adrian solo_traveller us
7
Cons:

Ned was uncomfortable. To firm.

2026-06-15 via Nuitee
S
Sandra solo_traveller us
10
2026-06-14 via Nuitee
D
Dawn couple us
8
Pros:

quiet

Cons:

NA

2026-06-14 via Nuitee