Best Western Plus City Center

Hotels
•
Best Western Plus
8.5 (245 reviews)
33 West Spokane Falls Boulevard , Spokane , US
+1 509-623-9727

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk, housekeepers, night staff)
Excellent breakfast with many options
Clean rooms for most guests
Comfortable beds and pillows
Convenient downtown/airport location
Nightly cookies and 24-hour coffee/tea
Adjoining rooms good for families
Modern, comfortable facilities for many visitors
Cons:
No pool or hot tub
Old or stained sheets, worn carpet reported in at least one review
Unexpected fees (mystery $75 charge, pet fee) and parking issues
Occasional rude/disrespectful staff member reported
Limited allergen-friendly breakfast options for some guests

Categories

Cleanliness
7.5
Many guests praised clean rooms, fluffy towels and nightly cookies; however one review reported old/stained sheets, dirty carpet and unclean bed cover, producing a mixed cleanliness picture.
Service
9
Service is frequently highlighted as a strength—friendly, helpful front desk, housekeepers and night staff made check-in easy—though one detailed report of rude/disrespectful staff and poor phone handling lowers consistency.
Location
9
Multiple reviews cite an excellent, convenient downtown location with easy airport access and proximity to city/schools; location is clearly a positive.
Room Quality
8
Beds and pillows are often described as very comfortable or 'sublime,' and many rooms felt modern and comfortable; a few reports of old curtains, stained sheets and worn carpet indicate some variability in room condition.
Amenities
9
Breakfast is repeatedly praised, plus nightly cookies, 24-hour coffee/tea and family-friendly adjoining rooms; notable downsides are the absence of a pool/hot tub mentioned by several guests.
Value for Money
7.5
Generally good value for many guests, but unexpected charges (a $75 mystery fee, pet fees) and parking difficulties lowered perceived value for some visitors.
Food and Beverage
9
Continental breakfast receives strong, repeated praise (described as amazing/the best) with many options; a few guests noted limited allergen-friendly choices.
Overall Experience
9
Overall sentiment is positive with many guests saying they'd stay again and recommending the hotel for hospitality and comfort; isolated negative experiences (staff rudeness, fees, parking) reduce uniformity but do not dominate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location in the Business District
Located across from the Spokane Convention Center, the Best Western Plus City Center is ideal for business travelers. Just a short walk from Riverfront Park, guests can enjoy a blend of work and leisure during their stay.

Modern Amenities for Comfort
Each room at the hotel is equipped with free WiFi and complimentary local calls, ensuring guests stay connected. The business center offers essential services like a computer, printer, fax machine, and copier. Laundry facilities and covered parking add to the convenience.

Proximity to Key Attractions
Situated just two blocks away from popular landmarks like the Opera House, Spokane Convention Center, and Riverpark Square, guests have easy access to entertainment and shopping options.

Ready to experience comfort and convenience in Spokane? Book your stay at Best Western Plus City Center now!

Important information:

Please note parking is not guaranteed and is available on a first come, first serve basis. Indoor garage parking is available and fees may apply for certain dates. Please contact the property to confirm.

Please note in the special requests if traveling with a pet.

We no longer accept local address reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GEG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 245 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9
S
SHAVITRI E • extended_group • pr
10
Wish to stay there again
Pros:

The warm cookies and the hospitality of the host when we arrived from a 12 hour flight. The towels were fluffy the pillows and the bed just sublime and perfect

2026-10-30 • via Nuitee
H
Heather • couple • us
9
2026-10-25 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

Loved everything about my stay here!

2026-10-24 • via Nuitee
C
Catherine • solo_traveller • us
10
Nice hotel in a great location.
Pros:

Rooms were nice and breakfast was great

Cons:

No pool or hot tub

2026-10-16 • via Nuitee
D
Deborah • solo_traveller • us
1
I will never stay there again.
Pros:

Only the staff. The breakfast was good. The sheets were old and stained. The carpet was old and dirty. The bed cover did not smell clean. This hotel needs all new bed linen and towels.

Cons:

The sheets and towels were old and stained. Did not smell clean. Carpet was old and dirty. Curtains were old and .

2026-10-12 • via Nuitee
M
Mishaela • family_with_children • us
8
2026-10-07 • via Nuitee
C
Clayton • extended_group • us
10
2026-09-08 • via Nuitee
A
Adrianna • family_with_children • us
10
Very happy with my stay! I will stay again.
Pros:

The cleanliness of the facility and the staff were so nice and professional. The breakfast was delicious and there were lots of options. The location to the city and the schools were ideal. Everything was modern and comfortable.

Cons:

I don't have any complaints or dislikes.

2026-09-06 • via Nuitee
J
Janet • couple • us
10
2026-09-05 • via Nuitee
R
rideon • solo_traveller • ca
10
Pros:

Good location, helpful and friendly staff, room was good , bed comfortable .

2026-09-01 • via Nuitee
D
D6905DIdans • Family
10
Excellent stay!
Pros:

Adjoining room is best for big families.
The rooms were clean, great breakfast with a lot of options. Front people and even housekeepers were very friendly.

2026-08-28 • via Tripadvisor
A
ALBERT • solo_traveller • us
9
Pros:

It was clean and what we needed funcshuei was good. Love staying here.

2026-08-27 • via Nuitee
J
Johannes • couple • us
7
Pros:

Das Personal war sehr freundlich! Wir kamen um 2 Uhr nachts an und konnten problemlos noch einchecken.

2026-08-19 • via Nuitee
J
Jennica • solo_traveller • us
9
Pros:

There is specific gentleman that is night staff i want to mention because he was so helpful and kind very accommodating. Made checking in super easy. Also The breakfast is amazing!

Cons:

I enjoyed my stay

2026-08-17 • via Nuitee
J
juliezL2776NT • Business
10
A Home Away from Home
Pros:

I am a volunteer and stayed at the Best Western Plus City Center for two weeks due to the wild fires. It is truly a home away from home. Working long hours I was very appreciative of the 24 hour coffee and tea service. Every evening the hotel staff baked cookies which is a wonderful treat. The front desk, cleaning and kitchen staff were always extremely helpful and always friendly. I highly recommend this hotel.

2026-08-15 • via Tripadvisor
A
Andres • solo_traveller • us
9
2026-08-11 • via Nuitee
A
Andrea • solo_traveller • us
1
Cons:

Staff was rude and disrespectful. I was hung up on even though I remained calm and had a polite tone. I couldn't find parking. This was my entire issue. Exacerbated by Joe who simply refused to help at all. I am going to do everything in my power to find his manager and make sure they are aware of how he treats guests who are attempting to check in. Do Not waste time, effort or money at this place. I found excellent accommodations at Mirabeau Park Hotel and convention center. They also have parking and kind, respectable staff. They also know how to answer phones and help guests. Go there.

2026-08-03 • via Nuitee
U
usman • solo_traveller • us
1
2026-08-02 • via Nuitee
S
Sara • solo_traveller • us
10
Pros:

The room was clean, the beds were comfortable, the staff was very friendly and accommodating. We had a fireside suite and we loved it. This honestly exceeded my expectations and I would definitely stay here again.

Cons:

I only wish they had a few more allergen friendly options for breakfast.

2026-08-02 • via Nuitee
R
Raffaele • couple • ch
8
2026-07-24 • via Nuitee