Occidental Bilbao

Hotels
Occidental Hotels and Resorts by Barcelo Hotel Group
8.6 (5096 reviews)
Avenida Zumalakarregi, 40 , Bilbao , es

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Great location and amenities
Cons:
Cleanliness issues reported
Limited parking availability

Categories

Cleanliness
8.06
Some guests reported issues with cleanliness, particularly in bathrooms.
Service
9.03
Overall positive feedback on staff friendliness and service.
Location
8.77
Good location, but parking can be challenging.
Room Quality
8.22
Most rooms comfortable, although some reported minor issues.
Amenities
8.75
Great amenities such as a gym and pool rated highly.
Value for Money
8.41
Value perceived positively, though some felt equipment was dated.
Food and Beverage
8.76
Breakfast and overall food quality received favorable remarks.
Overall Experience
8.83
Generally positive experience with many favorable comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:50

Property Description

Luxurious Accommodations
Experience stylish air-conditioned rooms with modern amenities like free Wi-Fi, flat-screen TV, and electronic safe. The light-colored decor and spacious layout provide a comfortable retreat after a day of exploring Bilbao.

Culinary Delights
Indulge in a varied breakfast buffet and fresh local cuisine at the hotel's restaurant. Sip on a drink at the café-bar or unwind in the lobby by the fireplace. The culinary offerings at Occidental Bilbao are sure to delight your taste buds.

Convenient Location
Situated near Basilica de Begoña, this hotel offers easy access to Bilbao's top attractions like the Guggenheim Museum and Old Town. With car hire services available and proximity to the airport, exploring the city is a breeze.

Book your stay at Occidental Bilbao for a luxurious and convenient experience in the heart of Bilbao!

Important information:

Please note the hotel offers discounted rates for guests: EUR 8 for the fitness center and EUR 20 for fitness center, spa and indoor pool. Guests under 18 years old are not allowed in these facilities.

The Spa is closed from 15/08/2024 to 22/08/2024.

License number: HBI 00337

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The outdoor pool of the hotel opens from June to September.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 5096 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.41
Food and Beverage: 8.76
Overall Experience: 8.83
L
lopez solano couple co
10
2026-06-07 via Nuitee
G
Georgina solo_traveller ie
9
2026-06-06 via Nuitee
M
Marco couple nl
8
2026-06-06 via Nuitee
A
Anna solo_traveller at
10
Pros:

Ausgezeichnetes Frühstück!

2026-06-06 via Nuitee
W
WILLIAM solo_traveller gb
9
Bilbao great place to visit
Pros:

Great well run Hotel with helpful and cheerful staff.
Breakfast was very good.
Air con good and quiet.

Cons:

The swimming pool arrangement by the hotel was strange.We arrived on 30th May and the pool was closed ( beautiful weather) we were told they were waiting for permission from the council to open. It was 20e to use the indoor pool in the Metropolitan Gym??
On 1st May the pool opened and a sign said the pool was for Hotel guests only but it was being used by many Gym members who took up all the sunbeds.

2026-06-05 via Nuitee
K
Kevin solo_traveller fr
10
Pros:

Qualité des installations

Cons:

Le parquet au sol

2026-06-04 via Nuitee
C
Corinne solo_traveller gb
10
Pros:

Fantastic hotel.
The Hotel was easy to find and the staff very welcoming.
The room was spacious and comfortable. The beds comfortable and rooms cleaned daily.
The facilities, the gym was phenomenal, huge with all kinds of equipment, this was at an additional cost €9 per day.
On my birthday the Hotel put a chocolate and fruit platter in the room with a card, this was a wonderful touch.
Breakfast was great, wonderful selection.
I would definitely be returning.

Cons:

N/A

2026-06-03 via Nuitee
O
O'Sullivan solo_traveller gb
10
Overnight stop to Bilbao ferry
Pros:

Location and ease of access to the car park. Food good, staff very helpful and friendly.

2026-06-03 via Nuitee
R
Roger extended_group ie
9
2026-06-02 via Nuitee
F
Frank solo_traveller nl
8
Cons:

Nivo restaurant onvoldoende!

2026-06-02 via Nuitee
J
Johannes Gradus couple nl
9
2026-06-02 via Nuitee
S
Simone solo_traveller de
8
2026-06-01 via Nuitee
M
Monika solo_traveller de
9
2 Tage Bilbao am Ende unserer Nordspanienrundfahrt
Pros:

Das Hotel liegt nicht weit von der U-Bahn-Station Santutxu. Das Personal war in allen Bereichen nett und zuvorkommend. Wir haben abends zweimal im Restaurant gegessen, was sehr gut war. Das Frühstücksbuffet war sehr umfangreich.

Cons:

Erreichbarkeit vom Flughafen doch am besten mit Taxi, sonst etst Flughafenbus, dann U-Bahn und viel Kofferziehen (da kann sber das Hotel nichts dazu, ist einfach die Lage).
Das aufgeschnittene Obst beim Frühstücksbuffet sah aus, sah sei es schon am Vorabend geschnitten worden.

2026-06-01 via Nuitee
M
Martin extended_group de
9
Pros:

Personal:
Das Personal war durchweg super freundlich, hilfsbereit und zuvorkommend. Man hat sich von Anfang an willkommen gefühlt.

Zimmer:
Das Zimmer war sauber und komfortabel eingerichtet. Besonders das Badezimmer hat mir gefallen – die große Dusche war ein echtes Highlight.

Frühstück:
Beim Frühstück blieb kein Wunsch offen. Es gab eine große Auswahl und alles, was das Herz begehrt, um gut in den Tag zu starten.

Lage:
Das Hotel liegt etwa 1 km von der Innenstadt entfernt und bietet damit eine gute Kombination aus Ruhe und Stadtnähe. Die Stadt selbst ist sehr schön und lädt zum Bummeln und Entdecken ein.

Fazit:
Ein sehr angenehmer Aufenthalt mit freundlichem Service, schönen Zimmern und einem ausgezeichneten Frühstück. Ich würde das Hotel jederzeit wieder buchen und kann es gerne weiterempfehlen.

2026-06-01 via Nuitee
M
Martin Gómez couple es
8
2026-05-30 via Nuitee
I
Ilse extended_group be
9
aangenaam verblijf in een fantastische stad
Pros:

Zeer uitgebreid ontbijt buffet, vriendelijkheid van het personeel, ideaal gelegen

Cons:

faciliteiten, zwembad was niet toegankelijk voor -18 jarigen

2026-05-26 via Nuitee
A
Andrew solo_traveller gb
6
Disappointing
Cons:

Only booked because of the pool. Closed. Not clear it would not be open.
Breakfast - some food rather than being enjoyable. Low grade

2026-05-26 via Nuitee
I
Ian couple gb
10
Pros:

Breakfast, Staff, Bar, Parking, Location, Room size and Bed all good.

2026-05-26 via Nuitee
M
Matthew extended_group gb
8
Good hotel, good staff, should have been told the pool was out of action.
Pros:

Clean and organised with helpful staff

Cons:

Quite a long way from central Bilbao and the pool was out of action which we hadn’t been told about. Also very expensive as the rugby was on.

2026-05-25 via Nuitee
S
Spence couple gb
9
Enjoyable, comfortable and friendly staff
Pros:

Easy reach if airport and walkable into city centre although mindful of elevated location on return walk

Cons:

Nothing

2026-05-25 via Nuitee