Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent hospitality
Clean and comfortable rooms
Cons:
Slow breakfast service
Perceived high prices

Categories

Cleanliness
9.74
Many reviews mention clean rooms and overall cleanliness.
Service
9.99
Excellent service noted in multiple reviews, with staff being described as helpful and welcoming.
Location
9.75
Positive comments about the location, though some mention it being quiet and a bit removed from shops.
Room Quality
9.7
No negative comments about room quality; described as comfortable and luxurious.
Amenities
9.73
Positive mentions of amenities, though some reviews noted areas for improvement in service.
Value for Money
9.19
Value perception lowered due to comments on prices being high for meals; some guests felt it was overpriced.
Food and Beverage
8.74
Some issues with the speed of breakfast service; described as needing improvement.
Overall Experience
9.99
Overall experience highlighted as wonderful and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Stay at The Santo Mauro, Madrid

Experience opulence at The Santo Mauro, a Luxury Collection Hotel, Madrid, located near Paseo de la Castellana. The hotel, once the residence of the Duke of Santo Mauro, boasts French-influenced architecture. Explore the stunning old library turned restaurant and grand ballrooms now serving as spacious meeting rooms. Relax in the sauna for the ultimate indulgence.

Historic Elegance and Modern Comfort

Immerse yourself in the rich history of the hotel while enjoying modern amenities like free WiFi throughout. The seamless blend of old-world charm and contemporary convenience ensures a memorable stay.

Prime Shopping Location

Indulge in a shopping spree at the upscale designer stores just a stone's throw away from the hotel. Unwind in luxury after a day of retail therapy at The Santo Mauro.

Book now for an unforgettable stay at The Santo Mauro, where luxury and history meet modern comfort.

Important information:

Please note that, currently, the gym is closed due to remodeling work being carried out at the moment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for € 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 178 reviews
Cleanliness: 9.74
Service: 9.99
Location: 9.75
Room Quality: 9.7
Amenities: 9.73
Value for Money: 9.19
Food and Beverage: 8.74
Overall Experience: 9.99
A
ANA GRACE • couple • pe
10
Muy bueno, muy recomendable
Pros:

Las instalaciones, la comida y bar

Cons:

Que un poco lentos el personal para servir el desayuno

2026-05-08 • via Nuitee
N
Nancy • couple • us
10
Quisiera regresar pronto!!
Pros:

Espectacular.

Cons:

El servicio muy bueno. Es un bello palacio.

2026-04-25 • via Nuitee
R
Roxana • couple • us
10
The perfect stay
Pros:

So luxurious and the service is top notch, everyone is so kind and accommodating. I would stay here again in a heartbeat. The location is amazing and walkable to so many restaurants, bars, and shopping. Nestled off of a quiet street so everything felt quiet and serene.

2026-04-21 • via Nuitee
S
Sena • extended_group • tr
10
Everything was absolutely exceptional.
Pros:

Although we arrived a little early, they handled our early check-in with great courtesy and elegance. As a better room was available, they kindly offered it to us so that we would not have to wait. From beginning to end, the entire experience was flawless. It was truly a sophisticated stay that exceeded my expectations. The service, the presentation, the attentiveness, the delicious food, the atmosphere, and the warm welcome we received.

2026-04-15 • via Nuitee
T
Tony • couple • gt
9
Overall it was a great experience
2026-04-14 • via Nuitee
A
amaia • family_with_children • es
2
No está a la altura
Cons:

No limpiaron la habitación y además se dejaron la puerta abierta con todas nuestras cosas dentro.
Además, después del check out y dejar todo pagado y cerrado, utilizaron mi tarjeta de crédito sin tener mi autorización para cargarnos 120 euros por unos desayunos que no consumimos. Tuve que llamarles dos veces para reclamar que me devolvieran el importe. No es esperable de un alojamiento de esta categoría.

2026-03-31 • via Nuitee
S
Sherry • extended_group • us
10
2026-02-10 • via Nuitee
R
Randi • extended_group • us
10
Fabulous
Pros:

Quaint, lovely well appointed just beautiful

Cons:

At breakfast they seemed to rush you and take away dishes before finished.

2026-02-10 • via Nuitee
A
André • couple • pt
10
Extraordinário
Pros:

Serviço

2026-02-08 • via Nuitee
F
Francisco Manuel • couple • es
9
2026-01-19 • via Nuitee
N
Nancy • family_with_children • us
10
Amazing
2026-01-19 • via Nuitee
V
Verónica • family_with_children • es
10
Maravillosa
Pros:

Un lugar encantador en el que el personal te trata de maravilla

Cons:

Nada

2025-12-22 • via Nuitee
J
jose felix • couple • ve
10
2025-12-20 • via Nuitee
J
Jean-Michel • couple • ch
10
2025-12-13 • via Nuitee
B
Barbara • couple • pt
10
perfect stay - warm and friendly received, service excellent
2025-12-13 • via Nuitee
A
Adriana • couple • es
2
2025-12-11 • via Nuitee
P
Patricia • family_with_children • pt
10
2025-12-04 • via Nuitee
M
Mohammed • family_with_children • bh
10
2025-11-13 • via Nuitee
P
paul • extended_group • fr
10
Very good
Pros:

Excellent hospitality and facilities!

2025-11-03 • via Nuitee
A
Amber • family_with_children • us
10
Comfortable
Pros:

Clean room and friendly staff!

2025-10-30 • via Nuitee