Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.7
Several reviews mentioned cleanliness issues, with hair in the bathroom and tired, stained furniture.
Service
9.2
Positive comments about the helpfulness of staff and excellent bar service.
Location
9.2
Many guests praised the phenomenal views and the hotel's location.
Room Quality
7.7
Mixed reviews regarding room quality with some mentions of old furniture and bathroom issues.
Amenities
8.2
Amenities were appreciated, but there were complaints regarding the quality and options of food and beverage.
Value for Money
7.7
Some comment on the high price of food versus quality, making it less favorable for value.
Food and Beverage
7.2
The restaurant was closed unexpectedly, and there were concerns about the limited menu and food quantity.
Overall Experience
8.7
Majority of reviews reflect a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:28

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.2
Based on 4120 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
A
Achille • solo_traveller • nl
7
Top locatie met prachtige uitzichten. Minder goede ervaring met de service van het restaurant van het hotel!
Pros:

Prachtig uitzicht, top locatie in een mooie buurt.

Cons:

Ze hadden weinig personeel en daardoor minder aandacht voor hun gasten! Moest bijna 2 uren wachten voor mijn eten in het restaurant!

2026-08-29 • via Nuitee
P
Patrick • couple • fr
8
2026-08-29 • via Nuitee
F
Fernando • solo_traveller • pt
5
Uma vista e pouco mais
Pros:

Da Vista que se obtêm lá de cima... (mas grande parte é possivel ser sermos obrigados a estar hospedados no hotel)
Nao tive mas a piscina e local da mesma eram muito bons.

Cons:

. Preço acho exagerado mais de 350euros noite ....
. O terraço abaixo dos quartos corta parte da vista e não esta tratado
. Ter de esperar para tomar o pequeno almoço não é algo que esperava, bastava organizar as pessoas por horarios.
. Tinham que recolocar a comida e a forma que faziam não era cuidadosa, tinha que ser rápida...
. Termos que tirar café e similar e não ter ninguém a servir

No entanto estamos a falar de um 4 estrelas e não cinco....
Mas o valor não acompanha a experiencia...

Não nos ter sido dito que podíamos não pagar a taxa de 3e por pessoa, vai pro mau serviço. Não é pelo valor em si mas pelo cuidado e serviço

2026-08-29 • via Nuitee
P
Pejman • couple • no
9
2026-08-29 • via Nuitee
B
Bargada • solo_traveller • es
10
2026-08-28 • via Nuitee
H
Heino • solo_traveller • de
9
2026-08-28 • via Nuitee
A
aurelie • couple • fr
9
Magnifique endroit à vraiment voir top
Pros:

Une vue magnifique à couper le souffle

Cons:

Le restaurant qualité de nourriture moyenne pour le prix

2026-08-28 • via Nuitee
P
Peter WIEN • solo_traveller • at
10
2026-08-28 • via Nuitee
L
László István • couple • hu
10
Pros:

Kilátás az óceánra, a városra és az öbölre. A különlegesen ízlésesen tálalt bőséges reggeli.

2026-08-28 • via Nuitee
S
Stephen • solo_traveller • gb
10
2026-08-28 • via Nuitee
P
Peter WIEN • solo_traveller • at
10
2026-08-28 • via Nuitee
J
Jean Michel • solo_traveller • fr
9
Très bon séjour
Pros:

Le cadre intérieur et la vue absolument exceptionnelle . La propreté des locaux et la politesse du personnel. La piscine est top

Cons:

Le restaurant a un très beau décor avec vue sur un parc d’attraction vintage incroyable mais sur les plats proposés un peu trop élitiste et très cher pour ce qui est proposé.

2026-08-28 • via Nuitee
C
Cyril • couple • fr
8
La beauté du lieux a compensé les lacunes
Pros:

La vue, le grand salon et le bar ainsi que la piscine.

Cons:

Le wifi est exécrable, nous n’avons pas eu les peignoir ni les serviettes pour la piscine. Il n’y avait personne à l’accueil. Télévision très moyenne.

2026-08-27 • via Nuitee
M
maurice • couple • fr
7
À faire une fois
Pros:

La vue , le parking de l hôtel ,

Cons:

Piscine non chauffée, dommage ! Salle de bain pas au niveau d un mercure ! Cher pour 2 nuits

2026-08-27 • via Nuitee
S
Silvia • solo_traveller • es
2
Ofrece muy poco para el precio que tiene
Pros:

Las vistas son impresionantes. La
zona de la piscina y el hall muy bien decorados y cuidados

Cons:

El personal de restauración y recepción brillaba por su ausencia. La información facilitada fue errónea. La habitación olía a tubería.

2026-08-27 • via Nuitee
J
J Carlos • couple • es
8
Repetiremos , sin duda
Pros:

La ubicación, y la vistas increíbles

2026-08-27 • via Nuitee
D
Dorota • couple • pl
8
2026-08-27 • via Nuitee
L
LEBOUTET • solo_traveller • fr
5
L’hôtel n’est pas très bien indiqué pour arriver, le parking est petit et plein, donc il faut se garer loin, faites atte
Pros:

La vue

Cons:

La chambre abîmé et sale
Pour le prix c’est inacceptable

2026-08-27 • via Nuitee
E
Erica • extended_group • se
10
2026-08-27 • via Nuitee
J
Jean christophe • couple • fr
6
Compte tenu du prix sans +
Pros:

Jolie vue du bar mais Vue mer des chambres au premier étage pas top du tout .

Cons:

Excentré de la ville

2026-08-27 • via Nuitee