Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.7
Several reviews mentioned cleanliness issues, with hair in the bathroom and tired, stained furniture.
Service
9.2
Positive comments about the helpfulness of staff and excellent bar service.
Location
9.2
Many guests praised the phenomenal views and the hotel's location.
Room Quality
7.7
Mixed reviews regarding room quality with some mentions of old furniture and bathroom issues.
Amenities
8.2
Amenities were appreciated, but there were complaints regarding the quality and options of food and beverage.
Value for Money
7.7
Some comment on the high price of food versus quality, making it less favorable for value.
Food and Beverage
7.2
The restaurant was closed unexpectedly, and there were concerns about the limited menu and food quantity.
Overall Experience
8.7
Majority of reviews reflect a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:28

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 3338 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
D
Daniel • solo_traveller • es
8
2026-03-07 • via Nuitee
C
claudi • couple • es
8
2026-03-06 • via Nuitee
M
Manon Angela R • couple • be
9
Vue parfaite !
Pros:

La vue était splendide !
Petit déjeuner au top ! Servi avec soins et produits frais/variés !
Personnel très agréable !

Cons:

Malheureusement, nous étions hors saison et l'accès au rooftop était fermé. Nous n'avons pas pu visiter et profiter de la vue du rooftop.
L'hôtel était vraiment beau, décoré avec goût. Petit point faible pour les chambres qui paraissent plus vieillottes comparé au reste de l'hôtel.

2026-03-06 • via Nuitee
F
Francis • couple • fr
10
Pros:

Tout

Cons:

Rien

2026-03-05 • via Nuitee
E
Evelyn • solo_traveller • gb
9
2026-03-05 • via Nuitee
M
Michaela • couple • fr
9
2026-03-05 • via Nuitee
E
Eva Blázquez Sánchez • couple • es
8
Desconexión en Donostia
Pros:

La ubicación es maravillosa, se disfruta tanto desde la habitación como desde las zonas comunes: salón, bar, comedor y zona de desayuno.
El ambiente Belle Epoque es muy acogedor y con estilo.
Los empleados, todos muy correctos y amables.

Cons:

Ciertos detalles no encajan en un hotel de esta categoría, como por ejemplo: tostador casero en la zona de desayuno, tostadas frías en el desayuno a la carta, tostadas ibérica en pan de molde, poca variedad bollería en desayuno a la carta.
Son pequeños detalles que en este tipo de alojamientos llaman más la atención.
El resto, muy bien.

2026-03-05 • via Nuitee
Y
Yousif • couple • kw
10
2026-03-05 • via Nuitee
J
Jannick • solo_traveller • fr
9
2026-03-05 • via Nuitee
M
Matteo • couple • fr
10
2026-03-03 • via Nuitee
M
Marie-Geneviève • solo_traveller • fr
9
Séjour exceptionnel
Pros:

Petit déjeuner parfait
Emplacement exceptionnel
Mais prix excessif pour la restauration

2026-03-03 • via Nuitee
N
Nataly • couple • fr
10
Lieu surprenant et très belle décoration
Pros:

Vue magique

2026-03-02 • via Nuitee
S
Sylvie • couple • fr
8
Un emplacement exceptionnel
Pros:

La vue sublime sur la mer et la baie de Saint Sébastien.
La grande chambre meublée et décorée avec goût.
Le confort du bar de l'hôtel.
Et surtout le fabuleux petit déjeuner dont le prix est largement justifié.

Cons:

La température de la chambre un peu juste.
Le restaurant pas à la hauteur d'un gastronomique, et peu de choix

2026-03-02 • via Nuitee
L
Luis • couple • fr
5
2026-03-02 • via Nuitee
L
Laurent • couple • fr
9
2026-03-02 • via Nuitee
A
Alexia • couple • fr
10
2026-03-02 • via Nuitee
C
Carole • couple • fr
10
trés agréable
Pros:

j'ai beaucoup apprécié la vue sur mer
le petit dejeuner et
la taille de la chambre

2026-03-02 • via Nuitee
A
Alejandra guadalupe • couple • es
10
La vistas 10/10
2026-03-01 • via Nuitee
N
neggaz • couple • fr
10
Pros:

Magnifique Vue depuis la chambre, pas de complication pour se garer.

2026-03-01 • via Nuitee
A
Adrian • couple • fr
10
Excellent
Pros:

La vue exceptionelle, l'accueil, chambre avec vue sur la mer, petit-déjeuner varié. Personnel très agréable.

2026-03-01 • via Nuitee