Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spectacular sea/beach views and exceptional location
Rooftop pools and attractive lobby/bar areas
Friendly and helpful reception and bar staff (frequent praise)
Free parking noted
Spacious rooms and terrace views
Strong overall ambiance and setting
Cons:
Perceived as expensive / poor value for money
Occasional rude or slow service (restaurant incident, check-in delays)
Access issues: not ideal on foot or by public transport; taxis can be inconvenient
Breakfast quality inconsistent or not worth the price for some guests
Missing in-room amenities (tea-making facilities) and occasional room allocation issues (no promised sea view)
Ventilation / technical issues mentioned by a guest

Categories

Cleanliness
8.2
Standard quality for this hotel tier.
Service
7.8
Mixed reports: many guests praise kind and helpful reception and bar staff, but there are several complaints about rude or slow service (restaurant staff incident, long check-in delays and poor reception interactions).
Location
9.6
Consistently highlighted as exceptional: spectacular sea and beach views, excellent positioning and terrace views; some notes about limited pedestrian access from the city and need for a car or taxi at times.
Room Quality
8
Generally positive: large rooms and strong sea-view rooms recommended; occasional issues reported (not receiving the expected sea-view, single room charged same as double, ventilation concerns).
Amenities
8.8
Strong amenities: rooftop pools, attractive lobby and bar, free parking and terrace views praised; some missing in-room items noted (tea-making facilities) and minor access inconveniences.
Value for Money
6.5
Frequently called out as expensive: multiple guests state price is high, extra charges for children and concerns that breakfast/offerings do not justify the cost.
Food and Beverage
7.8
Mixed feedback: several praise the breakfast and bar options, while others find breakfast poor for the price and report an incident with restaurant staff (later addressed by management).
Overall Experience
8.9
Overall positive stay driven by location, views, rooftop pool and welcoming staff in many cases; experience is sometimes marred by pricing and isolated service/access problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.2
Based on 4199 reviews
Cleanliness: 8.2
Service: 7.8
Location: 9.6
Room Quality: 8
Amenities: 8.8
Value for Money: 6.5
Food and Beverage: 7.8
Overall Experience: 8.9
T
Tanja • couple • de
10
Pros:

Die Aussicht ist der Hammer. Ein Zimmer mit Meerblick sollte sich hier jeder gönnen. Der Empfangsbereich mit Bar bietet eine spektakuläre Aussicht.

2026-10-31 • via Nuitee
M
Miguel-Peli • couple • es
8
Pros:

Vistas de la Playa de la Concha. Parking gratuito

Cons:

Demasiado caro

2026-10-30 • via Nuitee
R
R.A.W. • couple • nl
8
Cons:

Kamer iets te duur

2026-10-30 • via Nuitee
S
Susana • couple • es
10
2026-10-30 • via Nuitee
C
Caroline • couple • fr
10
Pros:

La vue
Le personnel

Cons:

Rien

2026-10-30 • via Nuitee
K
konstantina • couple • gr
8
2026-10-29 • via Nuitee
V
VERONIQUE • couple • fr
9
Très bel hôtel dans un cadre exceptionnel
Pros:

L'emplacement de l'hôtel et la vue

Cons:

L'accès à l'hôtel difficile depuis la ville à pied

2026-10-29 • via Nuitee
M
Monlezun • couple • fr
8
Cons:

Pas de vmc et pas de possibilite de descendre pat le telepherie car les place s’achette en bas

2026-10-29 • via Nuitee
F
Florence • extended_group • fr
9
Très agréable, vue splendide.
Pros:

Magnifique emplacement, vie exceptionnelle. Grande chambre.

Cons:

Dommage que la chambre pour une personne soit au même prix qu’une chambre double.

2026-10-29 • via Nuitee
B
Bruno • couple • ch
9
Pros:

Wunderbare Aussicht. Freundliches Personal und feines Frühstücksbuffet.

Cons:

Mit dem öffentlichen Verkehr nicht gut erreichbar.

2026-10-28 • via Nuitee
S
Sebastien • family_with_children • fr
8
2026-10-28 • via Nuitee
C
Cathy • couple • au
9
Loved our stay. Location requires a car to explore the city
Pros:

Superb view from our balcony. Recommend getting a room with a sea view.

Cons:

Would have like tea making facilities in the room

2026-10-27 • via Nuitee
V
Valeriano • couple • es
10
Estupendo
Pros:

Su ubicación y muy acogedor

2026-10-26 • via Nuitee
T
Thierry • couple • fr
8
2026-10-26 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Stunning location. Great staff at reception.

Cons:

Rude, arrogant and angry member of restaurant staff!! Not a good ambassador for the hotel. Issue rectified immediately by restaurant manager.

2026-10-26 • via Nuitee
D
Diana • couple • fr
10
Estadia maravilhosa num hotel muito bonito e com uma localização incrível!
Pros:

A vista é simplesmente deslumbrante! ❤️

Cons:

Não há absolutamente nada a dizer!

2026-10-26 • via Nuitee
A
Ardura Díaz • couple • es
8
Pros:

Las vistas mientras desayunaba.

Cons:

Aunque las vistas desde mi habitación daban al mar, a mi llegada al hotel pregunté si me podían dar una habitación con vistas a la playa de la Concha en vez de a la parte de atrás y no fue posible.

2026-10-26 • via Nuitee
J
John • couple • nl
8
Locatie goed
Pros:

Mooi gelegen en mooie kamers

Cons:

Is prijstechnisch wel aan de hoge kant

2026-10-26 • via Nuitee
E
Eric • couple • fr
8
Pros:

L’emplacement est juste exceptionnel.
Le petit déjeuner.
La vue depuis la terrasse de la chambre.

Cons:

Le temps d'attente pour récupérer la clé de la chambre.
L'accueil pas à la hauteur d’un 4 étoiles.

2026-10-25 • via Nuitee
V
Vizcaino • couple • co
7
Cómodo
Pros:

La vista

Cons:

Que el desayuno no era bueno para el precio. Y no nos dejaron tomar solamente un café

2026-10-25 • via Nuitee