Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.7
Several reviews mentioned cleanliness issues, with hair in the bathroom and tired, stained furniture.
Service
9.2
Positive comments about the helpfulness of staff and excellent bar service.
Location
9.2
Many guests praised the phenomenal views and the hotel's location.
Room Quality
7.7
Mixed reviews regarding room quality with some mentions of old furniture and bathroom issues.
Amenities
8.2
Amenities were appreciated, but there were complaints regarding the quality and options of food and beverage.
Value for Money
7.7
Some comment on the high price of food versus quality, making it less favorable for value.
Food and Beverage
7.2
The restaurant was closed unexpectedly, and there were concerns about the limited menu and food quantity.
Overall Experience
8.7
Majority of reviews reflect a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:28

Property Description

Impressive Views and Outdoor Pool:
Situated on Mount Igueldo, the Mercure Monte Igueldo offers breathtaking views of San Sebastian Bay. Guests can relax by the outdoor pool, perfect for enjoying the summer season.

Elegant Rooms with Stunning Views:
The hotel boasts spacious rooms with classic décor, providing guests with views of the Bay of Biscay or San Sebastian city. Each room is equipped with satellite TV, a minibar, and some even feature a private balcony.

Gourmet Dining and Convenient Location:
Indulge in gourmet cuisine and Basque dishes at El Torreón Restaurant, or unwind with a drink at the bar or coffee shop. Located near San Sebastian’s old lighthouse, guests can easily explore the city center and Playa de la Concha Beach via a cable car ride.

Experience luxury and charm at Mercure Monte Igueldo - book your stay now for an unforgettable getaway!

Important information:

Please note that the pool is open from July to September only.

Mercure Monte Igueldo's touristic license number is HSS00345.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 3338 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
A
Ana • couple • es
1
NEFASTO
Pros:

Vergonzoso, patética situación. Teníamos una reserva para esta noche. Vamos a la habitación, y debido al clima, la habitación está helada, el suelo encharcado, cae de la ventana como un pequeño arroyo, el sonido del viento es abrumador. Bajamos a recepción y no nos dan solución más que devolvernos el dinero y a la calle, que no hay más habitaciones. No sale ningún responsable, solo el joven de recepción nos atiende. Vergonzosa responsabilidad, un hotel de 4 estrellas. Qué menos que ofrecer una compensación de algún modo, es de noche, viernes, estamos cansados… un simple detalle como buscarnos otro hotel o invitarnos a cenar, no se lo plantean. Los pequeños detalles marcan la diferencia y ahí se demuestra la profesionalidad de una empresa. N E F A S T O, con todas sus letras.

Cons:

Vergonzoso, patética situación. Teníamos una reserva para esta noche. Vamos a la habitación, y debido al clima, la habitación está helada, el suelo encharcado, cae de la ventana como un pequeño arroyo, el sonido del viento es abrumador. Bajamos a recepción y no nos dan solución más que devolvernos el dinero y a la calle, que no hay más habitaciones. No sale ningún responsable, solo el joven de recepción nos atiende. Vergonzosa responsabilidad, un hotel de 4 estrellas. Qué menos que ofrecer una compensación de algún modo, es de noche, viernes, estamos cansados… un simple detalle como buscarnos otro hotel o invitarnos a cenar, no se lo plantean. Los pequeños detalles marcan la diferencia y ahí se demuestra la profesionalidad de una empresa. N E F A S T O, con todas sus letras.

2026-02-14 • via Nuitee
K
Kelly • couple • fr
7
Très belle vue avec literie confortable
Pros:

La jolie vue surtout dans la salle du petit déjeuner. Lit confortable.

Cons:

Le bruit du vent dans la chambre où nous étions côté parking était assez fort. Le barman moyennement agréable.

2026-02-14 • via Nuitee
A
alexis • extended_group • fr
10
Exceptionnel
Pros:

L'emplacement et la vue imprenable sur Saint Sebastien et l'océan.
Les chambres sont décorées avec goût, le bar de l'hotel et la salle de restaurant sont très élégant.
Le petit déjeuner est très fourni et la salle de petit déjeuner avec la vue panoramique sur l'océan.

2026-02-14 • via Nuitee
I
Inès • couple • fr
1
2026-02-13 • via Nuitee
M
Marion • couple • fr
10
Excellent séjour avec une vue magnifique sur la baie et l’océan.
Pros:

Une vue à couper le souffle.
Le parking sur place est gratuit.
Chambre propre spacieuse et bien équipée.

Cons:

Rien.

2026-02-13 • via Nuitee
S
Sophie • couple • fr
9
Très bon séjour, superbe vue imprenable sur l’océan et la baie.
Pros:

La vue incroyable, personnel sympathique.
Très bel établissement (intérieur)

Cons:

Petits bémols; insonorisation des chambres, poussière. Carte du room service assez limité.

2026-02-12 • via Nuitee
B
Bjørn • solo_traveller • no
7
Beliggenheten er avgjørende, men låser en til hotellet når man først er kommet. Men utsikten er verdt andre forsakelser.
Pros:

Beliggenheten, over alt annet. Helt fantastisk. Hyggelig betjening, særlig mannen i kveldsserveringen. Han var tilstede uten å være påtrengende og holdt åpent utover egen arbeidstid for gjestene. Hotellet har sett bedre dager, men ga et luksuriøst inntrykk også i dag.

Cons:

Restauranten var ikke åpen og det kom ikke frem før det var middagstid. Mitt opphold var utenfor sesong og store vedlikeholdsarbeider ødela en del av den potensielt gode inntrykket. Frokostserveringen var svært begrenset og betjeningen var ansatt, men ikke på jobb.

2026-02-12 • via Nuitee
T
Thomas • couple • fr
10
2026-02-10 • via Nuitee
A
Ariihei • couple • fr
9
Merveilleux. On reviendra à la même chambre
Pros:

Vue exceptionnelle comme d’habitude
Établissement au top

Cons:

Le confort des coussins un peu trop ferme à mon goût et trop fins
Isolation dans la salle de bain (on entend les voisins du haut parler)

2026-02-09 • via Nuitee
J
JULIEN • couple • fr
10
2026-02-09 • via Nuitee
M
Manon • couple • fr
7
2026-02-09 • via Nuitee
L
Loubna • couple • fr
10
2026-02-09 • via Nuitee
R
Roger • couple • fr
6
Pros:

Je n’ai pas dormi de la nuit, il y avait des jeunes en état d’ivresse ..qui ont fait la fête toute la nuit..

2026-02-08 • via Nuitee
S
Sara • couple • fr
7
Bon hôtel malgré ses défauts
Pros:

La vue, le confort et le petit déj !

Cons:

La wifi qui marche pas bien du tout et la propreté laisse à désirer.

2026-02-08 • via Nuitee
I
INGRID • couple • fr
10
2026-02-08 • via Nuitee
A
Anna • couple • es
8
2026-01-31 • via Nuitee
J
Jipi • couple • fr
9
2026-01-30 • via Nuitee
O
OLIVES-VIEGAS • couple • fr
10
2026-01-30 • via Nuitee
H
Hamad • solo_traveller • kw
10
really good
Pros:

great
the views are breathetaking
but the waterpark next to it is closed for winter.

Cons:

nothing

2026-01-29 • via Nuitee
K
Kanlaya • couple • fr
9
2026-01-29 • via Nuitee