Sonesta ES Suites Birmingham Homewood

I stayed here because it was close to the hospital and my dad was in the icu at UAB.Tv was broke and remained broke the entire stay. Maintenance could not figure out how to fix it. Never offered to change room. Went two days with no hot water and again no offer to change rooms. There were rooms available because they offered us a room to shower in but not stay in after two days of no hot water. Hotel staff and management was rude and acted as if they could not be bothered with these things. They gave us the runaround about speaking with the manager every time we asked. When we finally spoke with him we came to an agreement about our stay. They were supposed to refund us $75 for the inconvenience…… I’m still waiting and it’s been over a month

I didn’t even stay there because it was disgusting

They gave my rooms away to people who walked in and needed a room

Lots of little things were disappointing. The experience wasn't horrible, but some of it was just frustrating. In their defense, we didn't complain as we were there for a month and thought complaining would not be to our benefit. We did complain when there was no hot water all day. The boiler broke, and they did change our rooms, but they could have advised us instead of waiting till we spoke up.

I have been a guest at this sonesta more times than I can count. I found out it was sold and under new management.
When I first arrived. I was told I cant get my room because it was to early, Ok Not a fan but OK. Second I had asked for a first floor room. Didn't get that . When I got to my room. The TV didn't work. had to call maintenance. I went to dinner, and when I came back the lamp on the desk didnt work. Call maintenance again. But this time I called four times and nobody would answer, When I finally got somebody to answer, She put Me on hold for 15 MIns. I finally had to walk down to the from desk and tell her about the lamp. When I took a shower. Thank gosh Im prepared. because the Shampoo and body wash was gone / out. Finally I will have to say . This was the worse experience at this hotel I have ever had. I now will find a new hotel to stay at when in Birmingham.

All good.

AC wasn't working well in the room 322

Need a little maintenance on the door and AC in room 322

Air was broken and room was dirty

Upon arrival the light fixture in the bathroom wasn’t working and the TV’s “needed to be reprogrammed” per the maintenance guy. The telephone in the room also didn’t work so we couldn’t talk to the front desk without walking over there. The sofa bed mattress was deplorable and should be burned along with the sofa itself. The duvet in both bedrooms were stained and dirty looking. Quite honestly nothing in the room felt or looked clean and they had a roach trap on the floor next to the refrigerator. The toilet paper rolls were almost empty and the was no spare roll. The staff was less than helpful and told us that since “we used booking .com they couldn’t help us”. No sheets were provided for th sofa bed so we had to go to the front desk to get them ourselves because “they were busy right now”. We tried to find another hotel in the area but all were booked due to multiple graduations going on so we had no choice but to stick it out but I wouldn’t board my dog there and we will not ever stay with them again.
As far as the property itself, there were multiple homeless people hanging around the back of the property which was a little unsettling and someone’s child (approximate age 10 - 12 walked through the garden to look into our window. I am unfamiliar with the area but I don’t feel like this was a great location although it was in proximity to the events I attended while in town.
See photos attached.

Ligging was wat afgelegen