Quality Inn & Suites Detroit Metro Airport

Hotels
•
Quality Inn
4.3 (401 reviews)
9555 Middlebelt Road , Romulus , US
+1 734-499-2927

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location with airport shuttle
Complimentary breakfast noted positively by some guests
Some reports of smooth check-in/out
Cons:
Widespread cleanliness failures (filthy rooms, stains, bugs, foul odors)
Rude or unhelpful staff and poor customer service
Broken or poorly maintained room features (AC, ice machine, shower/tub, Wi‑Fi)
Safety and security concerns (kicked-in door, loitering in lobby/parking)

Categories

Cleanliness
1.5
Multiple reviews report severe cleanliness issues: filthy rooms and bathrooms, stains on towels and sheets, visible dried food and possible blood on floors, bugs and bad odors in hallways and rooms.
Service
2.5
Numerous complaints about rude or unhelpful front desk staff, requests for extra charges, difficulty obtaining refunds, and poor responsiveness to problems.
Location
9
Consistently praised for proximity to the airport and shuttle service; several guests specifically cite the convenient location and transport to the airport.
Room Quality
3
Rooms reported as run-down or poorly maintained: soiled carpets, gross tubs/showers, broken toilet seats and shower fixtures, occasional non-functioning lights or doors that appear forced open.
Amenities
6
Mixed reports: shuttle and complimentary breakfast were positives, but several amenities were broken or poorly maintained (ice machine, microwave, occasional AC and Wi‑Fi failures).
Value for Money
2
Multiple guests felt the hotel was not worth the price: false advertising, extra unexpected charges, and poor cleanliness/service undermining value.
Food and Beverage
6.5
Breakfast was noted as a positive by some guests, though in-room food areas (microwave) were reported dirty. Overall limited but somewhat favorable mentions of breakfast.
Overall Experience
3.9
Overall experience skewed negative due to cleanliness and service issues, safety concerns in common areas, but tempered by strong location/shuttle and occasional smooth check-in or acceptable breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Located just outside of the Detroit Metropolitan Wayne County Airport, The Quality Inn & Suites offers free 24-hour airport transportation for its guests. Situated minutes away from The Henry Ford history museum complex and the Detroit Zoo, the hotel provides easy access to popular attractions.

Comfortable Accommodation
All guest rooms at the hotel are spacious and well-equipped, featuring amenities such as a flat-screen TV, microwave, refrigerator, and coffee maker. With ironing facilities, a hair dryer, and a fitted bathroom included in each room, guests can enjoy a comfortable stay during their visit.

Business and Fitness Facilities
For business travelers, the hotel offers access to copy and fax services, along with a meeting room that can accommodate up to 75 people. Additionally, guests can take advantage of the fully equipped fitness center during their stay.

Book your stay at The Quality Inn & Suites for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Location

Guest Reviews

4.3
Based on 401 reviews
Cleanliness: 1.5
Service: 2.5
Location: 9
Room Quality: 3
Amenities: 6
Value for Money: 2
Food and Beverage: 6.5
Overall Experience: 3.9
J
Jabari • solo_traveller • us
3
Good stay , poor customer services
Pros:

Close to airport

Cons:

Customer services is highly rude and bad representation

2026-10-31 • via Nuitee
M
Marquis • couple • us
7
Good clean room rude front desk staff
Pros:

Clean

Cons:

Price was higher then said on app and broke ice machine

2026-10-21 • via Nuitee
M
Methuselah • family_with_children • us
7
Pros:

It was decent.

2026-10-20 • via Nuitee
R
rohit • solo_traveller • in
1
Pros:

room was ok

Cons:

wifi was not working staff was not suportive

2026-10-16 • via Nuitee
P
Peggie • solo_traveller • us
8
Pros:

The convenience of being shuttled to the airport. The breakfast was nice also.

2026-10-14 • via Nuitee
D
Dzmitry • solo_traveller • by
8
2026-10-13 • via Nuitee
P
Peggie • solo_traveller • us
8
2026-10-10 • via Nuitee
S
Stephanie • solo_traveller • us
2
Pros:

Nothing

Cons:

The hallway smelt like something died and of vomit. It was disgusting. Floors weren't mopped in loplbby, lazy energy. We were nervous to sleep but left early in the morning for the airport. Will not be staying there again.

2026-10-10 • via Nuitee
H
Hassan • solo_traveller • us
1
Pros:

Very very bad,

2026-10-07 • via Nuitee
A
Alaa • couple • us
4
2026-09-18 • via Nuitee
O
Olga • family_with_children • ca
5
Other than a gross bathroom our stay was okay
Pros:

check in and out went great.

Cons:

The tub in the shower was gross. there was no way I would take a shower in that

2026-09-17 • via Nuitee
M
mohammad • couple • us
1
Honestly i dont recommend high price low very los quality
Pros:

Nothing the pics is not true its so dirty bugs in the toilet and un friendly staff

Cons:

Full of weed smell nothing is clean its just so bad for the value the money i paid deserves more and they asked for extra money cuz i came early even though was dirty very very disappointed !!!

2026-09-16 • via Nuitee
병우 • solo_traveller • kr
8
2026-09-11 • via Nuitee
E
Ellen • solo_traveller • us
1
I would not recommend to others due to severe lack of cleanliness.
Pros:

I really liked the location and shuttle service to airport.

Cons:

The room was FILTHY.
Microwave not cleaned & disgusting. Splattered and dried food was everywhere. Possibly rust as well.
Bathroom tub filthy, needed calking around tub and shower head( which was coming away from wall).
Toilet seat was broken and floor hadn't been swept. It looked like a good size spot of dried blood on floor as well.
It looked as if the sheets hadn't been changed and were slept on.
Finger print marks were noticeable all over furnture.
Security bolt was broken on inside of door. Could not use.
Very disappointing experience.

2026-09-10 • via Nuitee
A
Ashraf • solo_traveller • ca
1
Pros:

Its nothing like the pictures
Its false advertisement
Disgusting washroom and floors

Cons:

Carpets doors unkept
Washrooms clogged
Had hair

2026-09-03 • via Nuitee
K
Kirsten • couple • us
10
2026-08-30 • via Nuitee
V
Vacation29641449460 • Friends getaway • Spokane, Washington
2
Stay away!
Pros:

Goodnight! This was the scariest place I have been in my life! DO NOT stay here.
Filthy, blood on the floor in lobby. Several young men lounging at midnight.
Got to our room. Door has been kicked in. Looking in...the lights didn't work, the window was open, and clearly someone had been sleeping on the bed.
I have never ran so fast! Accosted by several people at the entrance trying to scam until a ride came. Never come here. Front desk acted offended that we weren't happy with the accommodations.
The parking lot was full of cars parked in the driveway, just reclining, waiting for??? Well we all know. Stay away!

2026-08-14 • via Tripadvisor
W
wiebe friesen • solo_traveller • mx
3
Cons:

cama lleno de plagas mal las camas

2026-08-10 • via Nuitee
N
Nataly • family_with_children • us
1
I didn’t stay waiting for my refund
Pros:

Nothing we ended not staying

Cons:

Discussing bugs rude not good at all

2026-08-06 • via Nuitee
M
Michelle • family_with_children • us
1
2026-08-05 • via Nuitee