Inn at Union Square

Great quality rooms and a very good location! The hotel felt safe and was next to Union Square, Powell street, and walking distance (10 mins) to Moscone center.

Location, service, room, breakfast..evething was great!
I want to come back here if there is a chance to revisit San Francisco.

It was safe, quiet and central. I was sick during my stay, and I spent a lot of time sleeping. The bedding was very comfortable! I also appreciated that it was walking distance to lots of restaurants and transportation. It was also nice that the hotel offers a continental breakfast.

This hotel is a hidden gem. Literally hidden as I walked past it twice before figuring out what google map was saying. The entrance is tiny, with a tiny reception but the service was warm and friendly. My room is on the 5th floor, serviced by a small older elevator. My room however was nicely updated and very clean! Wha a nice surprise. And the ceiling fan was perfect to keep the air moving and at a perfect temperature.

A continental breakfast is included, which is appreciated. Selection isn’t huge but perfectly adequate. And the location is perfectly walkable to streetcar, hop on hop off, major shopping and Trader Joes. Lots of cafes and options around. Price is more than fair for a San Francisco boutique hotel. Would definitely recommend!

La amabilidad del personal

The location of the hotel is perfect. The beds are so amazing so comfortable.There is no noise during the night. There is a lot of things for the breakfast, but just a detail that is nothing hot to eat but it’s a detail everything was perfect

The room itself was decent, but the experience overall was unacceptable.

When I went to use the bathroom, I found brownish-yellow water in the toilet, like it hadn’t been flushed after the previous guest. It’s hard to understand how housekeeping could miss something that obvious, and it immediately made me question the cleanliness of everything else.

What made things worse was the deposit situation. I prepaid for the room in full, and your own email clearly states that the $200 security deposit is only charged "IF YOU DID NOT PREPAY YOUR RESERVATION IN ADVANCE", which I did. Despite this, I was still forced to pay the deposit at check-in. I even showed the written policy, but the front desk staff dismissed it and told me I was wrong - even though I showed the statement IN WRITING to her. From then on, she was rude, dismissive, and uncooperative.

Because of this, I had to use my debit card unexpectedly, and I’m still waiting on the refund - minus a $25/day “amenities” fee that doesn’t seem to correspond to any actual amenities other than a free newspaper (that I didn't get) and a fax machine that was available for use. Since we aren't living in the year 1995, I used email from my laptop in leu of the thoughtful and generous availability of a fax machine. These extra charges feel misleading and deceptive.

All in, I spent nearly double the advertised cost for one night, dealt with poor service, was charged contrary to the hotel’s own written policy, and walked into a bathroom that hadn’t even been properly cleaned. No chance I would stay here again.

VERY nice facility located in Downtown SFO. Unfortunately, unless I’m wrong, there is NO A/C so staying here during the Summer months tends to be a bit hot. Staff and amenities was EXCELLENT!

Located in the center of the city
Atmosphere feels very good
Room is neat and clean

Excellent staff

Terrible experience. The rooms are OK but the bed is very uncomfortable. I woke up with aches and pains. The heat lamp and fan in the bathroom looked like it was left over from a remodel and there was no switch to control them. My colleague had no shampoo, conditioner, etc. in her room. They charge an amenities fee of $25 to every guest for Wi-Fi, holding your luggage and “free” continental breakfast and coffee, which isn’t served until 8 AM. (Are you kidding me?? Do they think all people that stay here are on vacation?). Very tacky and we used none of these because the Wi-Fi was down over 95% of the time we were there (ok so we maybe used it for an hour in the morning and that was spotty) we had no need for them to hold our luggage and breakfast and coffee was served too late for us to take advantage of it. I asked the front desk if we could waive this fee since none of it applied to us and she said no it’s a mandatory charge. Then why not build it into the room rate!? This place used to be a little gem and they used to put wine out for guests in the evenings. It's a great location in Union Square, but all the other negatives outweigh the positive. I will never stay here again.

This inn was a great place to stay! It’s conveniently located near the BART station and trolley, making it easy to get around and visit everything in the area. The staff was friendly, courteous, and very helpful. The inn was also very clean and quiet. The only complaint I have is that breakfast should be available earlier than 8 a.m. I would definitely consider staying here again!

Stay far away from here. They will scam you. We stayed here for one night and received a $50 fee for a “missing umbrella” when there wasn’t an umbrella to begin with. It was a sunny day with no rain in sight to even use an umbrella.

We have had multiple conversations and they keep giving us the run around. Management will not speak with you so be prepared to accept any charges they bring upon you.

Rooms were fine, nicely updated, but hallways and entry aged and very narrow, due ot historyof building. Breakfast adequate, but considering charge of $25/day was not worth it. Staff was friendly, location is excellent

Efficient staff, attentionnate and professional. Able to guide us and offer information. The registration was an easy process.

This little inn surprised me with a darling superior king with a nicely appointed front sitting room in addition to a hallway and king bedroom on the back. Sitting room overlooks Post St with a functioning window wall over the fire escape. Very welcoming and bright. TVs in each room. Bed is very comfortable. Lots of fluffy clean towels. No air conditioning might be a problem August-October but otherwise not an issue. Ceiling fans in both rooms. Big plus is the filtered water available no cost.
Wish they had coffee service in the lobby before 8am. Rooms have little coffee makers but only powdered creamer. Shelf stable half & half pods work be an upgrade. Tiny complaint. This is a well priced, perfectly located snuggly spot in the city. I’ll definitely return.

Excellent location, clean, fresh updating of room(s) in an old building. Comfy King bed with fresh linens and decent pillows, Bathroom finishes bright and clean as well. The split suite design put the decent sized bathroom between the modest sized bedroom and a similar sitting room: made the otherwise tight quarters feel very comfortable and quirky (note- two steps up to the bathroom).

Negatives; our windows (203) faced a brick wall across a three foot gap, giving a claustrophobic effect and zero view/little light. Room was nicely quiet. Tiny entry and old elevator further revealed the modest bones of the older building. Very forgettable/limitedcontinental breakfast (but coffee good, including in room).

Bottom line: a great choice at this price point.

I had an incredible experience with wonderful customer service and a delightful stay at your hotel. I was greeted by the best hospitality and front desk service by your staff member. I was especially impressed by Mary Jane’s great attitude and willingness to help me check in. She greeted me with a very warm welcome and smile and was very polite and pleasant to interact with. I will definitely be back!