The Ritz-Carlton, Marina del Rey

Location was great, pool was nice, spa was nice and clean, facials were amazing

This is the second time I’ve tried to stay at this property. I say “tried” because I cancelled my reservation same day.

The property seems to regularly close the pool and hot tub without putting it on their website.

I stayed here last fall, specifically to enjoy the pool and hot tub. We were alerted the morning of the area was to be closed at 2pm for a private function. I complained and received various excuses but eventually a room credit and points.

This past weekend I again made a reservation. I asked through the Bonvoy app if the pool and hot tub would be open and it was confirmed it would be available.

However a few hours later, after I had gone to bed, the hotel messaged me through the app to inform me the pool and hottub would be again closed mid afternoon.

Thankfully I was able to insist on a free same day cancellation. However in changing my plans I had cancelled a reservation elsewhere, and ended up paying a premium to rebook.

Generally speaking this is a nice property. But it is poorly managed.

I stayed at the Ritz-Carlton Marina del Rey for three nights last week while my husband underwent medical appointments and surgery nearby. The staff were unfailingly polite, professional, and kind, and both the gym and spa were clean and well appointed. The on-site restaurant was excellent, though expensive and clearly oriented toward corporate travelers.

We were upgraded to a top-floor “club room” through our credit card program, but this did not include access to the club lounge. The “club floor” designation felt misleading, as it amounted only to being on the top floor without any of the expected amenities.

What ultimately ruined the stay was the last night. The guests (plus a few friends) in the adjoining room were extremely loud and disruptive from midnight until nearly 3:00 a.m. I contacted the front desk, and while security did respond, it took time and the noise resumed shortly afterward, including said guests pounding on the wall. The walls were far thinner than expected for a luxury property. Given that my husband was recovering from surgery and I needed rest before a long drive home to Central California, this was especially frustrating.

While the behavior itself was not caused by the hotel, I did not expect this level of disturbance—or the lack of effective resolution—on a Ritz-Carlton club floor. That final night significantly overshadowed what otherwise could have been a very good stay.

Views

Next to a marina

This was a splurge, and it’s a lovely hotel in a beautiful location but it seems a bit worn. Service was also a bit spotty. The holiday decorations were lovely though and we thoroughly enjoyed our stay.

Genel olarak güzel

This property has some pluses and minuses. It’s an old school Ritz property that’s due for a refresh. While the furnishings in the room were dated, they were in working order and having a balcony to let in fresh air was a nice bonus. Bed was fine, although could tell we were sleeping on some form of a plastic cover. The location is decent enough to take a walk along the water front/harbor. Food was fine. Room service breakfast was one of the weaker ones I’ve enjoyed recently with several of the hot items arriving lukewarm. The staff was largely well intentioned and very kind, however we left a personal item in the room and no one has called us about it a week later. This is probably one of the better options in this part of LA, but it’s a tired property ready for its facelift.

It’s ok an OKAY hotel. I expect higher quality for Ritz. Definitely not 5 stars, but should fall into 4 stars. The room is more like 3-4 star.
Bathroom floor is sticky every steps I take,
even after mopped by a cleaning lady.
Urine stain around toilet is just unacceptable for 5 star hotel.

Our stay at The Ritz-Carlton, Marina del Rey was absolutely outstanding! The location is perfect—right on the marina with beautiful views of the water and yachts. The atmosphere is serene and relaxing, making it an ideal escape from the hustle of Los Angeles.

The service was impeccable from start to finish. Every staff member we encountered was warm, professional, and eager to make our stay memorable. The rooms are spacious, elegantly designed, and many offer stunning marina views.
Dining at the hotel was a highlight—the food was fresh, flavorful, and beautifully presented. The property also features a lovely pool area and easy access to walking paths along the marina, which we really enjoyed.

The club lounge is lovely, but not sure, compared to the others that I have experienced, would spend the money next time.

If you’re looking for luxury, tranquility, and exceptional service in LA, The Ritz-Carlton, Marina del Rey is the perfect choice. Highly recommend!

My family stayed here and had a wonderful experience. However, upon arriving there was a mix up with their reservation (that they booked incorrectly - not the hotel’s fault), and yet still, Chris at the front desk quickly helped us resolve the situation and save Thanksgiving. Later in the stay he would check on them and make sure they were having a great time. He stopped short of roasting the turkey and mashing the potatoes, but otherwise nothing would stand in his way. He was truly the hero of Thanksgiving 2025. Thanks for your professionalism and hospitality, Chris, and to the rest of the exceptional staff here!

La ubicación

The best part of this hotel was the staff and the location. If you were teleported directly into the rooms however, you wouldn't be able to distinguish this from many of Marriott's other brands. It was clean, comfortable and quiet but there's nothing remarkable about the accomodations.

The food price is laughable and the quality doesn't justify it. The breakfast potatoes were almost certainly frozen tator tots. Lunch at Cast & Plow was fine but did not justify paying the same prices that we paid for food in the Maldives.

Every person we encountered was service oriented and very friendly.