QT Canberra

Shower leaving water everywhere.
Breakfast “scrambled eggs”.

Poor staffing in bar and restaurant.

Bathroom floor was freezing (stayed during winter) and the shower flow quite feeble and not quite hot enough. Parking was expensive as was the minibar.

Lots of road works in the area so confusing to get to car part when arriving late at night.

The room was dusty, the thermostat was flimsy and didn't work resulting in the room being stuffy, when we opened the balcony door to let fresh air in - another patron from a different room was smoking, so this just travelled into our room. The shower didn't have an exhaust fan, so this just added to the increased heat into the room. Construction site across the road with the tram system being built started in the morning (Sunday). There was a party going on down in the main lobby function room area, the noise travelled up the elevators to the 11th floor, so it felt we were above a nightclub until 11pm. The parking was not included and extra, the parking boom gates failed to work correctly, the height of the parking roof was not adequate for a low sedan boot door to open without hitting the ceiling. Just the bed was good, but sleeping wasn't comfortable....so overall a fail.

Woeful lack of management, inadequate staffing and mean mgmt choices. Staff themselves were great, but inhibited by management.
Dining Room queues into the foyer, coffee finally delivered after breakfast cooked, eaten and table cleared! .."free breakfast" meaning cant have a juice or fruit if you have a dish; locking 1 of 2 lifts off incl at checkout/ Breakfast time (plus 1 lift not working).
Acoustics near noisy lifts at night, and when a crowd in nearby room - atrocious - no sleep till after midnight...

The sound proofing was not good
I could hear all the noise from the floor every one's foot steps in the corridor

I was very disappointed about not having a car space. I have stayed here many times and have always come back to this one hotel every time I am in Canberra. But to arrive in mid winter in the dark, and, as a non local, being told to go park several blocks away in a place I have never seen and download a parking app and find my way there and back with my suitcase and bags was disappointing. It took me 45 minutes and an extra $35 to do this before I finally got to my room. I was so frustrated that I ended up not eating in the restaurant and stayed in my room.

Placed too low for promised city views, only views of massive light rail construction site. Construction site also blocked the recommended 800m path, so needed to walk triple the distance.
Also, buffet wasn't traditional buffet.

The bathroom had hair in the shower and in the sink when we checked in

No parking available in the hotel and additional charge for parking in the hotel.

I had only arrived, went into my room, used the bathroom and went to wipe my hands and I was horrified to discover my hand towel had blood and revolting crap on it. Couldn't get housekeeping rang reception and response was we will get someone to swap all your towels. Housekeeping came and all they did was stand there and I had to give the revolting towel back to them , they didn't ask for the towel I had to give it to them and they didn't do anything else. I was so underwhelmed by how I was treated with this horrifying discovery that I discussed it at the dinner I was attending and they were mortified I wasn't offered another room. I won't be staying their again or recommending anyone else to stay there. I was there to see a very sick in hospital and this was not a good experience to have for a very sad visit.

Next to a noisy lift, reception did not care, hot water in shower was not great.