Best Western Plus Indianapolis NW Hotel

Hotels
Best Western Plus
8 (207 reviews)
7220 Woodland Drive, Indianapolis, Indiana, 46278 , Indianapolis , US

Children allowed
Pets allowed

Facilities

Free breakfast
Meeting rooms
Express check-out
Firepit
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean and tidy
Great location for events
Cons:
Service issues with unfriendly staff
Breakfast quality dissatisfaction

Categories

Cleanliness
7.71
Clean and tidy, but some reviews mentioned issues with small rooms and cleanliness.
Service
9.18
Hospitality praised by many; however, there were issues with communication and rudeness from night staff.
Location
8.72
Convenient location, particularly for events like the Indy 500.
Room Quality
7.17
Room size was noted as small with some discomfort related to facilities.
Amenities
8.2
Staff was responsive with amenities, though some left being underwhelmed.
Value for Money
8.16
Overall value seen as standard for the tier, but breakfast and other details could improve.
Food and Beverage
6.71
Breakfast was particularly disappointing with mixed reviews.
Overall Experience
8.18
Many positive experiences balanced out by some significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:42

Property Description

Experience comfort and convenience at the Best Western Plus Indianapolis NW Hotel, a perfect getaway near SportZone.

Prime Location
Situated just a short drive from major attractions like the Indianapolis Motor Speedway and the Children's Museum, our hotel places you right in the heart of Indianapolis.

Comfortable Accommodations
Our spacious rooms come equipped with refrigerators and microwaves, ensuring you feel right at home. Stay connected with complimentary Wi-Fi and unwind with cable programming.

Exceptional Amenities
Enjoy a delightful start to your day with a complimentary buffet breakfast, then relax in our indoor pool or keep fit in the 24-hour fitness center. With a business center and meeting space available, everything you need is right here.

Don’t miss the opportunity to enhance your Indianapolis experience—book your stay now!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 207 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.72
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
T
Tiffany family
8
Pros:

We love the fact that the hotel was pet friendly. Breakfast was acceptable. Staff were helpful.

2025-10-12 via Nuitee
J
Joseph partner
6
Pros:

Pool had a closed sign on it. Person at desk acted like he could care less.

2025-10-09 via Nuitee
A
Alba family_with_children
10
Pros:

The property have everything I need. Front desk was always available and the employees was great. Room was comfort and clean. The gym was equiped. Breakfast was good!

2025-10-07 via Nuitee
P
Paula partner
6
Pros:

The property needed quite a bit of maintenance work. The breakfast area was clean and generally kept filled.

2025-10-07 via Nuitee
M
Michael
6
Pros:

Tv was not working. Front desk did not answer when I called to try to resolve. Callled the front desk 5 times.

2025-10-06 via Nuitee
A
Amy
8
Good price, good quality.
Pros:

Room was clean and comfortable. Pool was refreshing. The only negative was the breakfast. We were down there at 8:30 and they had already run out of almost everything.

2025-10-06 via Nuitee
N
norman
8
Pros:

Good clean hotel. Great value for money.

2025-10-06 via Nuitee
K
Kelsey family_with_children
8
Pros:

Staff was great

2025-10-05 via Nuitee
W
William family
2
Pros:

Property looks well maintained but our room smelled horribly of marijuana and hotel manager would not give a refund for a room we booked in good faith and low and behold after I kept standing around front desk they magically had a new room after we were told they were sold out. Disgusting to not give a refund and then lie about having a room to switch us into.

2025-10-05 via Nuitee
S
Stephen family
10
Pros:

Nice clean room

2025-10-05 via Nuitee
N
Natasia family
10
Pros:

Everything was wonderful

2025-10-05 via Nuitee
T
Thomas partner
10
Pros:

Quiet, and clean property. Very friendly and efficient staff

2025-10-05 via Nuitee
M
Meg
4
Pros:

First room was not cleaned. Second room AC didn’t work and couldn’t open windows.

2025-10-05 via Nuitee
G
GINA family
10
Pros:

Check in was easy. Staff was friendly. Bed and pillows are comfortable.

2025-10-04 via Nuitee
A
Ahmad
10
Pros:

Great service

2025-10-02 via Nuitee
M
Maureen
8
Pros:

Property was well maintained. A few glitches with the computer system which the staff were able to solve after a bit of delay. Nice quiet room and lovely pool and fitness centre

2025-10-02 via Nuitee
T
Travis
10
Pros:

Staff was friendly. Great hotel for the price.

2025-09-29 via Nuitee
A
Alicia
10
Pros:

One night stay. Quiet and comfortable. I left my iPad and PlayStation cord plugged in in the room, and the hotel manager mailed it back promptly!

2025-09-27 via Nuitee
C
Charlie partner
8
Pros:

.

2025-09-26 via Nuitee
R
Ruthanna family
10
Pros:

Family friendly

2025-09-26 via Nuitee