Hyatt Place Memphis Primacy Park

Hotels
•
Hyatt Place
7.8 (236 reviews)
1220 Primacy Pkwy, Memphis, Tennessee, 38119 , Memphis , US
1-901-680-9700

listing image 1
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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Comfortable stay
Cons:
Cleanliness issues
Inattentive service
Additional unexpected charges

Categories

Cleanliness
5.51
Multiple mentions of dirty carpets, ants, and a musty smell indicate significant concerns regarding cleanliness.
Service
8.48
General praise for helpful staff despite some inattentiveness at check-in.
Location
8.52
No specific comments made, but the location is implied to be acceptable.
Room Quality
6.97
Comments about the room being older, smaller than expected, and with issues like drainage and odors.
Amenities
8
Mention of good breakfast and pool, though there were complaints about limited drink options.
Value for Money
8.46
Good value mentioned, but issues with unexpected fees may affect perceived value.
Food and Beverage
8.01
Overall positive remarks about breakfast, despite some service-related concerns.
Overall Experience
8.48
Most guests reported a good stay with some caveats regarding cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:47

Property Description

Recreational Amenities
Indulge in the 24-hour fitness center and the seasonal outdoor pool.
Dining Experience
Savor a delicious meal at the hotel's restaurant or grab a drink at the bar/lounge.
Event Spaces
Host your event in the 1173 square feet of conference space available at the hotel.

When you stay at Hyatt Place Memphis Primacy Park, you'll find yourself in the vibrant business district, just a short drive away from popular attractions like University of Memphis and Wolfchase Galleria. Book now to experience a perfect blend of comfort and convenience during your stay.

Important information:

  • The seasonal pool will be open from April 01 to October 31.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.8
Based on 236 reviews
Cleanliness: 5.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.48
M
Matthew
10
Satisfactory
Pros:

Nothing special, but got the job done.

2025-10-13 • via Nuitee
R
Rodney
8
Pros:

It was ok for an overnight stay

2025-10-11 • via Nuitee
P
Parke
10
Pros:

Close to a lot out east. Clean and quiet

2025-10-09 • via Nuitee
L
Leslie
10
Pros:

Really the ONLY negative comment I have is the doors to the rooms are loud when they open & especially when they close. Over all great!!

2025-10-07 • via Nuitee
S
shawn Nathaneal • partner
10
Pros:

This hotel was everything! The bed was beyond amazing. If I could stick it in my car and take it home I would have purchased it. Bedding was delightful clean bright soft and warm. Shower was perfect temperature and pressure. Soaps provided smelled great and left my hair soft. Coffee in the room was fantastic. A fantastic place to stay.

2025-10-03 • via Nuitee
W
Wendell
10
Pros:

Parking.
The property charges $7.00 a night for guest parking. I understand paying for guest parking at downtown hotels due to limited parking spaces usually located at parking garages. But parking spaces at suburban hotels are not at parking garages but on property so why charge? I have come to Memphis for the last 5 years in September to attend the Southern Heritage Classic. I stay 3 nights (Thursday - Saturday). This parking charged adds an extra $21.00 on my bill. I don’t care for it, but I really enjoy my stay at the property. But now being retired I may have to seek hotels with more inclusive fees.

2025-09-29 • via Nuitee
W
william
10
Pros:

Didn't use

2025-09-25 • via Nuitee
E
ebonie
8
Pros:

Good

2025-09-24 • via Nuitee
D
Donna • family
10
Pros:

Clean and quiet

2025-09-24 • via Nuitee
E
ebonie
10
Pros:

Like it very much

2025-09-24 • via Nuitee
J
Jana
2
Pros:

The place is great. However was not expecting or prepared to have to pay an additional $100 at check in!

2025-09-22 • via Nuitee
M
Megan • family
6
Pros:

Unlike other Hyatt properties I have stayed at, this one smelled, had very dirty carpets, and we had ants and a roach in our room. We brought a box of cookies into our room and the next morning there were ants in the box, all over the table, and on the sofa. Not impressed at all by this hotel.

2025-09-21 • via Nuitee
J
Jeannie
10
Pros:

Good value

2025-09-15 • via Nuitee
L
Laura • family
10
Pros:

Great service

2025-09-11 • via Nuitee
M
marvin • partner
8
Pros:

The stay was comfortable and the property very nice. The night staff at check-in was completely inattentive, but was at least there. The drink selection in the “Market” was very limited. You could have any soft drink you wanted, as long as all you want is Pepsi or Mountain Dew. I didn’t. WORST COFFEE EVER! Next time I will find something else.

2025-09-10 • via Nuitee
E
Eddie
10
Great customer service
Pros:

Everyone at the front desk from check in to check out were very pleasant and helpful.

2025-09-08 • via Nuitee
K
Kenneth
6
Pros:

A bit worn… sink didn’t drain.

2025-09-07 • via Nuitee
M
Monette
6
Pros:

This is a Hyatt, it’s older and my room smelled like cigarette smoke. The staff was polite, it serves its purpose if you need something quick. However, breakfast hours were pretty odd but the time I went downstairs around 9:30 they were shutting everything down.

2025-09-05 • via Nuitee
P
Patrick • family
8
Pros:

It was a nice place to stay. 2 people when you checked in, only 1 person actually greated you though. The pictures diid make it seem it was bigger than what it actually was. TINY bathroom. Weird that the towels was inside the showers.

2025-09-04 • via Nuitee
S
Sandra • family
6
Pros:

The carpet in the toom had a musty order. I went yo dollar yre to buy carpet deoderizer.

2025-09-01 • via Nuitee