Hôtel West End Promenade

Hotels
8.2 (3200 reviews)
31, Promenade Des Anglais , Nice , fr

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast selection
Cons:
Cleanliness issues
Outdated rooms
Needs renovation

Categories

Cleanliness
7.55
Some reviews mentioned issues with cleanliness and maintenance.
Service
9.05
Most reviews highlight the helpfulness and politeness of the staff.
Location
9.05
Many reviews appreciate the excellent location.
Room Quality
7.05
Several comments point out the rooms are old and in need of renovation.
Amenities
8.55
Amenities are generally well-received but have some consistency issues.
Value for Money
7.55
Some guests felt the price did not match the quality, suggesting underwhelming value.
Food and Beverage
8.55
The breakfast options were noted positively in reviews.
Overall Experience
8.25
Overall a good experience, though with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Stylish Beach Front Hotel

The hotel is ideally located on the Promenade des Anglais, just 500 meters from the Vieux-Nice district. The property offers air-conditioned rooms with satellite TV, some with stunning views of the Mediterranean Sea. Free WiFi is available throughout.

Luxurious Accommodation

Choose from soundproofed rooms and suites, all featuring a minibar and spacious bathroom with a bathtub. Relax on your own balcony and enjoy the sea breeze.

Gourmet Dining and Private Beach

Indulge in traditional Mediterranean cuisine at Le Siecle or savor breakfast and lunch buffets with sea views at La Palmeraie. Don't miss the chance to access the private beach for a truly relaxing experience.

Ready to experience luxury by the beach? Book your stay now!

Important information:

Please note that in case of prepayment, the credit card will be requested upon arrival and the name on the credit card must be the same as the one on the booking confirmation.

Parking is possible only for small cars. Motorbikes are not accepted in the car park. Please contact the property regarding motorbike parking for further details.

The hotel offers one room suitable for guests with reduced mobility. Guests wanting to arrange this are kindly requested to indicate it in the special request box at booking stage.

Please note that extra bed and baby cots have to be booked in advance and confirmed by the property. Contact details can be found on the booking confirmation.

Please note that AC work from may to september.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCE

Location

Guest Reviews

8.2
Based on 3200 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.05
Amenities: 8.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.25
F
Facundo family_with_children es
10
2026-07-25 via Nuitee
D
deborahsR3383ZP Couples
6
Nice hotel but really poor wifi - not helpful for those of us who need to work while we are there!
Pros:

The hotel was quite nice, but the wifi was awful, which did affect the enjoyment of our stay. The West End wifi just didn't work, and we ended up having to use our phone hotspots - we had to put our phones outside of the window to have any signal at all. The poor signal meant I couldn't work which I'd intended to do - and I can't take work calls in public areas. We did report it to reception but nothing was done.
The TV picture was glitchy - maybe again due to poor signal?
The shower was lovely but the bathtub itself is quite flimsy and does flex when you're in it - a bit disconcerting!
Hotel clean though, generally the staff were friendly and attentive. We would stay again, but would want assurances that the wifi was working!

2026-07-24 via Tripadvisor
T
Tayfun couple tr
7
2026-07-24 via Nuitee
L
Lora family_with_children us
8
Great location ocean fro t
Pros:

Good location

Cons:

Staff was not very helpful

2026-07-24 via Nuitee
N
Natalia couple fr
9
Great choice for a stay in Nice - elegant and comfortable
Pros:

The hotel is situated ideally on the promenade des anglais. It’s easy to get around and not far from the airport. We enjoyed the historic atmosphere of the hotel which is embedded in its decor. The staff was exceptional - friendly and professional, ready to address our needs. The restaurant Le Siècle was excellent , the food was good and the staff was nice and efficient.

Cons:

Only one thing - the Blue beach which does not belong to the hotel though. It’s independent but they have partnership with the hotel and provide sun beds/towels at a reduced price. We found the staff of the beach unfriendly and even arrogant, the facilities (shower, toilets) were dirty, the food was not good and overpriced.

2026-07-24 via Nuitee
P
Paula family_with_children us
6
Good lication but not worth the price
Pros:

Location

Cons:

Rooms very small and outdated

2026-07-23 via Nuitee
S
Sandra family_with_children fr
9
2026-07-23 via Nuitee
S
SAS Vymax Yuliya family_with_children fr
6
2026-07-23 via Nuitee
A
Andries couple za
10
2026-07-23 via Nuitee
C
Christophe couple fr
6
Bof
Cons:

La chambre privilège est toute petite et pas confortable.
Je ne comprends pas pourquoi il y a autant de personnels à l’heure du petit déjeuner alors qu’ils ne font absolument rien.
Ce serait mieux qu’il y ait moins de personnel, mais des produits de meilleure qualité.
Les jus de fruits et le café sont une véritable catastrophe.

2026-07-23 via Nuitee
T
Teenie couple se
7
Pros:

Location.

Cons:

The bed is very small for us both and it’s very shaky.

2026-07-23 via Nuitee
T
Travel09980563649 Couples
2
Extremely Damp and Moldy Room
Pros:

The room was extremely damp and smelled strongly of mold. This was not a faint odor—it was so intense that it was difficult to breathe. The AC ran all day but made no difference, and the linens felt wet to the touch. There were no mosquito screens, so opening the door to air out the room quickly filled it with mosquitoes.

I called reception and asked to change rooms. They claimed the hotel was fully booked, but Booking.com still showed available rooms. They made me wait, then hung up. I also messaged them through the app and received no response.

The management was disrespectful and careless. The hotel is outdated, poorly maintained and far below four-star standards. Considering how much we paid, I left feeling completely ripped off.

2026-07-22 via Tripadvisor
B
Bertrand family_with_children fr
10
Agréable séjour - Excellent petit déjeuner
Pros:

emplacement - pratiquement en centre ville - et la possibilité de se déplacer sans utiliser sa voiture. Bus ou taxi à côté.

Cons:

le seul reproche - nous avons réservé deux chambres et voyagé avec notre fille et avons demandé d'être côte à côte ou sinon au plus près . Nous avons eu une chambre au 3ème et notre fille au 1er. Dommage !

2026-07-22 via Nuitee
M
MICHELE family_with_children us
5
They could have cared less about my reservation. Glad I switched to another hotel.
Pros:

The hotel is in a great location. Breakfast restaurant staff was lovely. Otherwise it was not worth the nightly rate.

Cons:

We had an issue checking into our room and did not think the staff cared. After 4 hours in the lobby they offered us a free drink. They said it was an issue with the soap dispenser in the bathroom. When we got to the room we realized it was an issue with the tub that did not drain. I actually moved to another hotel up the street instead of extending my stay at this hotel. They did not disclose the extra room in the suite I booked was a bunk bed. You cannot keep three adults in a very small suite when the second room is bunk beds.

2026-07-22 via Nuitee
G
Gokce couple us
1
Severe Mold and Poor Management. This is a 2-star hotel.
Pros:

Location only

Cons:

The room had a severe moisture and mold problem. This was not a mild musty smell or a small trace of dampness. The odor was constant and so strong that the air felt difficult to breathe. Even with the AC running all day, the room remained heavily humid and the linens felt wet to the touch. We tried opening the door to ventilate the room, but because there were no mosquito screens, it quickly filled with mosquitoes.

I called reception and asked to change rooms the second we entered the room. They claimed the hotel was fully booked, but Booking.com still showed available rooms. They made me wait, then hung up. I also messaged them through the app and received no response.

The hotel is outdated, poorly maintained and far below four-star standards. Considering how much we paid, I left feeling completely ripped off.

2026-07-22 via Nuitee
O
Olga couple ru
6
Pros:

Хорошая локация. Странные номера. Метр комнаты сьедают раздвижные жалюзи.

Cons:

При выезде предьявили счет в местном ресторане , которым не пользовались. Чужая подпись, сразу отменили

2026-07-22 via Nuitee
K
Kaleb solo_traveller us
9
2026-07-21 via Nuitee
I
isabella family_with_children it
9
Pros:

la vicinanza al mare è stata fantastica. La colazione abbondante e con tanta scelta tra prodotti salati e dolci

Cons:

la camera standard era un po piccola

2026-07-21 via Nuitee
S
Serhii couple ua
10
2026-07-21 via Nuitee
V
Valerie couple gb
8
Cons:

No English tv

2026-07-21 via Nuitee